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Pre-PINT Callback Service Implementation Experiences
draft-ietf-pint-internet-callcenter-00

Document Type Expired Internet-Draft (pint WG)
Authors Dr. Markus E. Lautenbacher , Lawrence W. Conroy
Last updated 1997-11-24
Stream Internet Engineering Task Force (IETF)
Intended RFC status (None)
Formats
Expired & archived
plain text htmlized pdfized bibtex
Stream WG state WG Document
Document shepherd (None)
IESG IESG state Expired
Consensus boilerplate Unknown
Telechat date (None)
Responsible AD (None)
Send notices to (None)
This Internet-Draft is no longer active. A copy of the expired Internet-Draft can be found at:
https://www.ietf.org/archive/id/draft-ietf-pint-internet-callcenter-00.txt

Abstract

This draft describes our experiences in developing an Intelligent Network Service Node that provides Call Center functions, using the Internet for (non-call) communications with customers and call center agents. It shows one approach to the provision of an interface between the Internet and the Public Switched Telephone Network (PSTN), via the Intelligent Network (IN).

Authors

Dr. Markus E. Lautenbacher
Lawrence W. Conroy

(Note: The e-mail addresses provided for the authors of this Internet-Draft may no longer be valid.)