@techreport{rosenberg-vcon-cc-usecases-01,
    number =    {draft-rosenberg-vcon-cc-usecases-01},
    type =      {Internet-Draft},
    institution =   {Internet Engineering Task Force},
    publisher = {Internet Engineering Task Force},
    note =      {Work in Progress},
    url =       {https://datatracker.ietf.org/doc/draft-rosenberg-vcon-cc-usecases/01/},
    author =    {Jonathan Rosenberg and Andrew Siciliano},
    title =     {{Contact Center Use Cases and Requirements for VCON}},
    pagetotal = 11,
    year =      2024,
    month =     jul,
    day =       6,
    abstract =  {This document outlines use cases and requirements for the exchange of VCONs (Virtual Conversation) within contact centers. A VCON is a standardized format for the exchange of call recordings and call metadata. Today, call recordings are exchanged between different systems within the contact center. Often, these are done using proprietary file formats and proprietary APIs. By using VCONs, integration complexity can be reduced.},
}