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Versions: 00 01 02                                                      
Network Work Group                                           E. Burger
Internet Draft                                SnowShore Networks, Inc.
Document: draft-burger-sipping-kpml-00.txt
Category: Standards Track
Expires: April 28, 2002                               October 28, 2002


                     Keypad Markup Language (KPML)


Status of this Memo

   This document is an Internet-Draft and is in full conformance with
   all provisions of Section 10 of RFC2026 [1].

   Internet-Drafts are working documents of the Internet Engineering
   Task Force (IETF), its areas, and its working groups. Note that
   other groups may also distribute working documents as Internet-
   Drafts. Internet-Drafts are draft documents valid for a maximum of
   six months and may be updated, replaced, or obsoleted by other
   documents at any time. It is inappropriate to use Internet- Drafts
   as reference material or to cite them other than as "work in
   progress."

   The list of current Internet-Drafts can be accessed at
   http://www.ietf.org/ietf/1id-abstracts.txt

   The list of Internet-Draft Shadow Directories can be accessed at
   http://www.ietf.org/shadow.html.



Abstract

   Keypad Markup Language (KPML) is a markup language used in
   conjunction with SIP and HTTP to provide instructions to SIP User
   Agents for the reporting of user digit presses.  Note that this
   document specifies a hypothetical language that has no
   implementations.
















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Table of Contents

1. Conventions used in this document..................................2
2. Introduction.......................................................2
3. Overview...........................................................3
4. Examples...........................................................4
4.1. Monitoring for Octothorpe........................................4
4.2. Interactive Digit Collection.....................................5
4.3. VoiceXML Digit Collection........................................6
5. Formal Syntax......................................................7
6. Security Considerations............................................7
7. References.........................................................7
8. Contributors.......................................................8
9. Acknowledgments....................................................8
10. Author's Address..................................................9


1. Conventions used in this document

   In the narrative discussion, the "device" is a User Agent that will
   report stimulus.  An "endpoint" is the system requesting a device to
   report stimulus.  The "user" is an entity that stimulates the device
   to report the stimulus.  In English, the device is a phone, the
   endpoint is an application server, and the user presses keys to
   generate stimulus.

   The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT",
   "SHOULD", "SHOULD NOT", "RECOMMENDED",  "MAY", and "OPTIONAL" in
   this document are to be interpreted as described in RFC-2119 [2].


2. Introduction

   This document describes the Keypad Markup Language, KPML.  KPML is a
   markup [3] that enables "dumb phones" to report on basic user key-
   press interactions.

   This document refers to a "dumb phone" as a device that does not
   have a display.  Otherwise, it is actually a rather smart device.
   KPML requires the device to be an http [4] client and interpret KPML
   markup.

   The name of the markup, KPML, reflects its legacy support role.  The
   public switched telephony network (PSTN) accomplished end-to-end
   signaling by transporting Dual-Tone, Multi-Frequency (DTMF) tones in
   the bearer channel.  This is in-band signaling.

   From the point of view of an endpoint being signaled, what is
   important is the fact of the stimulus, not the tones used to
   transport the stimulus.  For example, an application may ask the
   caller to press the "1" key.  What the application cares about is

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   the key press, not that there were two cosine waves at 697 Hz and
   1209 Hz transmitted.

   In a SIP-signaled [5] network, the preferred method of transporting
   end-to-end signaling is RFC 2833 [6].  In RFC 2833, the signaling
   endpoint inserts RFC 2833 signal packets instead of generating the
   tones.  The receiving endpoint gets the tone information, which is
   what it wanted in the first place.

   RFC 2833 is the "correct" answer for end-to-end signaling.  It is
   the only method that can correlate the time the end user pressed a
   digit with the user's media.  However, for various reasons, people
   request an out-of-band signaling method.

   An interested endpoint could request notifications of every key
   press.  However, many of the use cases for such signaling has the
   endpoint interested in only one or a few keystrokes.  Thus we need a
   mechanism for specifying to the device what stimulus the endpoint
   would like notification of.


3. Overview

   KPML is a stateless, declarative markup.  A KPML document contains a
   <pattern> tag with a series of <regex> tags.  The <regex> tag has a
   value attribute which is a RFC 3015 (H.248) [7] digit map.

         NOTE: We use Megaco digit maps instead of MGCP digit
         maps because the former is an IETF standard, while the
         latter is proprietary.  If we have to play by the rules,
         we'll play by all of the rules.

   For HTTP reporting, each <regex> tag in the markup has an href
   attribute.  When the user enters keypress(es) that match a <regex>
   tag, the device will issue a http POST to the URI specified by the
   href.  The body of the POST is a report of the actual digits
   entered.  This is so the device can indicated what digit string
   matched a pattern with wildcards.

   It is possible that the page returned by the http POST is another
   KPML document.  In this situation, the device needs to decide what
   to do with user key presses collected between the time the device
   posted the last result and the fetch and interpretation of the next
   KPML document.

   For many applications, the device needs to quarantine (buffer) those
   digits.  Some applications use modal interfaces where the first few
   key presses determine what the following digits mean.  For a novice
   user, the endpoint may play a prompt describing what mode the
   application is in.  However, "power users" often barge through the
   prompt.



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   KPML provides a barge attribute to the <pattern> tag.  The default
   is "barge=yes".  Enabling barge means that the device buffers digits
   and applies them immediately when the next KPML document arrives.
   Disabling barge by specifying "barge=no" means the device flushes
   any collected digits before collecting more digits and comparing
   them against the <pattern> tags.

   If the user presses a key not matched by the <regex> tags, the
   device discards the key press from consideration against the current
   or future KPML documents.  However, as described above, once there
   is a match, the device quarantines any keys the user enters
   subsequent to the match.

   Because it is not possible to know if the signaled digits may be for
   the far end, the device transmits the digits to the far end in real
   time, using either RFC 2833 or by generating the appropriate tones.

         NOTE: If KPML did not have this behavior, then a device
         executing KPML could easily break called applications.
         For example, take a personal assistant that uses "*9"
         for attention.  If the user presses the "*" key, KPML
         will hold the digit, looking for the "9".  What if the
         user just enters a "*" key, possibly because they
         accessed an IVR system that looks for "*"?  In this
         case, the "*" would get held by the device, because it
         is looking for the "*9" pattern.  The user would
         probably press the "*" key again, hoping that the called
         IVR system just didn't hear the key press.  At that
         point, the device would send both "*" entries, as "**"
         does not match "*9".  However, that would not have the
         effect the user intended when they pressed "*".


4. Examples

4.1. Monitoring for Octothorpe

   A common need for pre-paid and personal assistant applications is to
   monitor a conversation for a signal indicating a change in user
   focus from the party they called through the application to the
   application itself.  For example, if you call a party using a pre-
   paid calling card and the party you call redirects you to voice
   mail, digits you press are for the voice mail system.  However, many
   applications have a special key sequence, such as the octothorpe (#,
   or pound sign) or *9 that terminate the called party leg and shift
   the user's focus to the application.

   Figure 1 shows the KPML for long octothorpe.






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     <?xml version="1.0">
       <kpml version="1.0">
         <pattern>
           <regex value="ZF"
                   href="http://app.carrier.net/cgi-
   bin/prepaid?session=19fsjcalksd&keypress=long-pound" />
         </pattern>
       </kpml>

                    Figure 1 - Long Octothorpe Example

   In this example, the parameter "session=19fsjcalksd" associates the
   http POST with the SIP call session.  One can use other methods to
   associate the POST with a SIP call.  The following examples will
   show these various methods.

   The regex value Z indicates the following digit needs to be a long-
   duration key press.  F, from the H.248 DTMF package, is the
   octothorpe key.


4.2. Interactive Digit Collection

   In this example, an application endpoint requests the device to send
   the user's signaling directly to the platform in HTTP, rather than
   monitoring the entire RTP stream.  Figure 2 shows a voice mail menu,
   where presumably the endpoint played a "Press K to keep the message,
   R to replay the message, and D to delete the message" prompt.

     <?xml version="1.0">
       <kpml version="1.0">
         <pattern barge=off>
           <regex value="5"
             href="http://app.carrier.net/vm/sess$9awj08asd7?keep" />
           <regex value="7"
             href="http://app.carrier.net/vm/sess$9awj08asd7?replay" />
           <regex value="3"
             href="http://app.carrier.net/vm/sess$9awj08asd7?delete" />
         </pattern>
       </kpml>

                        Figure 2 - IVR KPML Example

   The target of the http post, "sess$9aej08asd7", identifies the SIP
   session.

         NOTE: It is unclear if this usage of KPML is better than
         using a device control protocol like H.248.  From the
         application's point of view, it has to do the low-level
         prompt-collect logic.  Granted, it is relatively easy to
         change the key mappings for a given menu.  However,

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         often more of the call flow than a given menu mapping
         gets changed.


4.3. VoiceXML Digit Collection

   One could imagine a VoiceXML platform that wants to have the device
   signal the user's key presses, while the VoiceXML platform still
   streams prompts to the device.  Of course, by definition, the
   VoiceXML platform receives all of the device's media.  This is
   because the user hears prompts from the VoiceXML platform and the
   platform hears all of the user's utterances (e.g., for recording a
   message).

   However, let us say that the VoiceXML platform would like to receive
   the stimulus in http, rather than in RFC 2833.  KPML can do this, as
   the following example shows.

         NOTE: Clearly I don't believe this is a useful use case.
         In particular, there is no way to indicate whether a
         future prompt is non-bargeable.

   In this example, a VoiceXML script builds a menu.  The VoiceXML
   interpreter has pulls out a grammar definition similar to the
   following.

     <menu>
       <property name="inputmodes" value="dtmf"/>
       <prompt>
         For sports press 1, For weather press 2, For Stargazer
         astrophysics press 3.  To speak to a person press 0.
       </prompt>
       <choice dtmf="1"
               next="http://www.sports.example.com/vxml/start.vxml"/>
       <choice dtmf="2"
               next="http://www.weather.example.com/intro.vxml"/>
       <choice dtmf="3"
               next="http://www.stargazer.example.com/astronews.vxml"/>
       <choice dtmf="0"
               next="http://www.stargazer.example.com/transfer.vxml"/>
     </menu>

                         Figure 3 - VoiceXML Code










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     <?xml version="1.0">
       <kpml version="1.0">
         <pattern barge="yes">
           <regex value="1"
      href="http://app.carrier.net/vm/sess$143908143j?grx-idname-t1" />
           <regex value="2"
      href="http://app.carrier.net/vm/sess$143908143j?grx-idname-t2" />
           <regex value="3"
      href="http://app.carrier.net/vm/sess$143908143j?grx-idname-t3" />
           <regex value="0"
      href="http://app.carrier.net/vm/sess$143908143j?grx-idname-t4" />
         </pattern>
       </kpml>

                     Figure 4 - VoiceXML KPML Example
   Note the targets of the href's are opaque strings that have meaning
   only to the VoiceXML platform.


5. Formal Syntax

   The following syntax specification uses the augmented Data Type
   Definition (DTD) as described in XML [3].

   <!ELEMENT kpml>
   <!ATTLIST kpml version (1.0) #REQUIRED>

   <!ELEMENT pattern (regex)>
   <!ATTLIST pattern barge (yes | no) "yes">

   <!ELEMENT regex (value | href)>
   <!ATTLIST regex
           value CDATA #IMPLIED
           href  CDATA #REQUIRED>


6. Security Considerations

   KPML presents no further security issues beyond the startup issues
   addressed in the companion documents to this document.


7. References


   1  Bradner, S., "The Internet Standards Process -- Revision 3", BCP
      9, RFC 2026, October 1996.
      INFORMATIVE




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   2  Bradner, S., "Key words for use in RFCs to Indicate Requirement
      Levels", BCP 14, RFC 2119, March 1997.
      NORMATIVE

   3  Bray, T. et. al., "Extensible Markup Language (XML) 1.0 (Second
      Edition)", W3C Recommendation, http://www.w3.org/TR/REC-xml,
      October 2000.
      NORMATIVE

   4  Fielding, R. et. al., "Hypertext Transfer Protocol -- HTTP/1.1",
      RFC 2616, June 1999.
      INFORMATIVE

   5  Rosenberg, J. et. al., "SIP: Session Initiation Protocol", RFC
      3261, June 2002.
      INFORMATIVE

   6  Schulzrinne, H. and Petrack, S., "RTP Payload for DTMF Digits,
      Telephony Tones and Telephony Signals", RFC 2833, May 2000.
      INFORMATIVE

   7  Cuervo, F. et. al., "Megaco Protocol Version 1.0", RFC 3015,
      November 2000.
      NORMATIVE


8. Contributors

   Robert Fairlie-Cuninghame, Cullen Jennings, Jonathan Rosenberg, and
   I were the members of the Application Stimulus Signaling Design
   Team.  All members of the team contributed significantly to this
   work.  In addition, Jonathan Rosenberg postulated DML in his "A
   Framework for Stimulus Signaling in SIP Using Markup" draft.

   This version of KPML has significant influence from MSCML, the
   SnowShore Media Server Control Markup Language.  Jeff Van Dyke, Andy
   Spitzer, and Walter O'Connor were the primary contributors to that
   effort.

   That said, any errors, misinterpretation, or fouls in this document
   are my own.


9. Acknowledgments









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10. Author's Address

   Eric Burger
   SnowShore Networks, Inc.
   285 Billerica Rd.
   Chelmsford, MA  01824-4120
   USA

   E-mail: eburger@snowshore.com
   Phone: +1 978/367-8400












































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Acknowledgement

   The Internet Society currently provides funding for the RFC Editor
   function.

   SnowShore Networks, Inc. is a member of the Internet Society.




















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