Network Working Group S. McGlashan
Internet-Draft Hewlett-Packard
Intended status: Standards Track T. Melanchuk
Expires: April 10, 2009 Rain Willow Communications
C. Boulton
Avaya
October 7, 2008
An Interactive Voice Response (IVR) Control Package for the Media
Control Channel Framework
draft-ietf-mediactrl-ivr-control-package-01
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Abstract
This document defines a Media Control Channel Framework Package for
Interactive Voice Response (IVR) dialog interaction on media
connections and conferences. The package defines dialog management
request elements for preparing, starting and terminating dialog
interactions, as well as associated responses and notifications.
Dialog interactions are specified in a dialog language. This package
defines a lightweight IVR dialog language (supporting prompt
playback, runtime controls, DTMF collect and media recording) and
allows other dialog languages to be used. The package also defines
elements for auditing package capabilities and IVR dialogs.
Table of Contents
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . 5
2. Conventions and Terminology . . . . . . . . . . . . . . . . . 9
3. Control Package Definition . . . . . . . . . . . . . . . . . 10
3.1. Control Package Name . . . . . . . . . . . . . . . . . . 10
3.2. Framework Message Usage . . . . . . . . . . . . . . . . . 10
3.3. Common XML Support . . . . . . . . . . . . . . . . . . . 11
3.4. CONTROL Message Body . . . . . . . . . . . . . . . . . . 11
3.5. REPORT Message Body . . . . . . . . . . . . . . . . . . . 11
3.6. Audit . . . . . . . . . . . . . . . . . . . . . . . . . . 12
4. Element Definitions . . . . . . . . . . . . . . . . . . . . . 13
4.1. <mscivr> . . . . . . . . . . . . . . . . . . . . . . . . 13
4.2. Dialog Management Elements . . . . . . . . . . . . . . . 15
4.2.1. <dialogprepare> . . . . . . . . . . . . . . . . . . . 18
4.2.2. <dialogstart> . . . . . . . . . . . . . . . . . . . . 20
4.2.2.1. <subscribe> . . . . . . . . . . . . . . . . . . . 23
4.2.2.1.1. <dtmfsub> . . . . . . . . . . . . . . . . . . 24
4.2.2.2. <stream> . . . . . . . . . . . . . . . . . . . . 25
4.2.2.2.1. <region> . . . . . . . . . . . . . . . . . . 26
4.2.3. <dialogterminate> . . . . . . . . . . . . . . . . . . 26
4.2.4. <response> . . . . . . . . . . . . . . . . . . . . . 27
4.2.5. <event> . . . . . . . . . . . . . . . . . . . . . . . 29
4.2.5.1. <dialogexit> . . . . . . . . . . . . . . . . . . 29
4.2.5.2. <dtmfnotify> . . . . . . . . . . . . . . . . . . 30
4.2.6. <params> . . . . . . . . . . . . . . . . . . . . . . 31
4.2.6.1. <param> . . . . . . . . . . . . . . . . . . . . . 31
4.3. IVR Dialog Elements . . . . . . . . . . . . . . . . . . . 32
4.3.1. <dialog> . . . . . . . . . . . . . . . . . . . . . . 34
4.3.1.1. <prompt> . . . . . . . . . . . . . . . . . . . . 36
4.3.1.1.1. <media> . . . . . . . . . . . . . . . . . . . 37
4.3.1.1.2. <variable> . . . . . . . . . . . . . . . . . 38
4.3.1.1.3. <dtmf> . . . . . . . . . . . . . . . . . . . 40
4.3.1.2. <control> . . . . . . . . . . . . . . . . . . . . 41
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4.3.1.3. <collect> . . . . . . . . . . . . . . . . . . . . 43
4.3.1.3.1. <grammar> . . . . . . . . . . . . . . . . . . 45
4.3.1.4. <record> . . . . . . . . . . . . . . . . . . . . 47
4.3.2. Exit Information . . . . . . . . . . . . . . . . . . 51
4.3.2.1. <promptinfo> . . . . . . . . . . . . . . . . . . 51
4.3.2.2. <controlinfo> . . . . . . . . . . . . . . . . . . 51
4.3.2.2.1. <controlmatch> . . . . . . . . . . . . . . . 51
4.3.2.3. <collectinfo> . . . . . . . . . . . . . . . . . . 51
4.3.2.4. <recordinfo> . . . . . . . . . . . . . . . . . . 52
4.4. Audit Elements . . . . . . . . . . . . . . . . . . . . . 52
4.4.1. <audit> . . . . . . . . . . . . . . . . . . . . . . . 53
4.4.2. <auditresponse> . . . . . . . . . . . . . . . . . . . 54
4.4.2.1. <codecs> . . . . . . . . . . . . . . . . . . . . 56
4.4.2.1.1. <codec> . . . . . . . . . . . . . . . . . . . 56
4.4.2.2. <capabilities> . . . . . . . . . . . . . . . . . 57
4.4.2.2.1. <dialoglanguages> . . . . . . . . . . . . . . 59
4.4.2.2.2. <grammartypes> . . . . . . . . . . . . . . . 60
4.4.2.2.3. <recordtypes> . . . . . . . . . . . . . . . . 60
4.4.2.2.4. <mediatypes> . . . . . . . . . . . . . . . . 60
4.4.2.2.5. <variables> . . . . . . . . . . . . . . . . . 61
4.4.2.2.5.1. <variabletype> . . . . . . . . . . . . . 61
4.4.2.2.6. <maxpreparedduration> . . . . . . . . . . . . 62
4.4.2.2.7. <maxrecordduration> . . . . . . . . . . . . . 62
4.4.2.3. <dialogs> . . . . . . . . . . . . . . . . . . . . 62
4.4.2.3.1. <dialogaudit> . . . . . . . . . . . . . . . . 62
4.5. Response Status Codes . . . . . . . . . . . . . . . . . . 63
4.6. Type Definitions . . . . . . . . . . . . . . . . . . . . 65
5. Formal Syntax . . . . . . . . . . . . . . . . . . . . . . . . 67
6. Examples . . . . . . . . . . . . . . . . . . . . . . . . . . 91
6.1. AS-MS Dialog Interaction Examples . . . . . . . . . . . . 91
6.1.1. Starting an IVR dialog . . . . . . . . . . . . . . . 91
6.1.2. IVR dialog fails to start . . . . . . . . . . . . . . 92
6.1.3. Preparing and starting an IVR dialog . . . . . . . . 92
6.1.4. Terminating a dialog . . . . . . . . . . . . . . . . 93
6.2. IVR Dialog Examples . . . . . . . . . . . . . . . . . . . 94
6.2.1. Playing announcements . . . . . . . . . . . . . . . . 94
6.2.2. Prompt and collect . . . . . . . . . . . . . . . . . 95
6.2.3. Prompt and record . . . . . . . . . . . . . . . . . . 97
6.2.4. Runtime controls . . . . . . . . . . . . . . . . . . 98
6.2.5. Subscriptions and notifications . . . . . . . . . . . 98
6.3. Other Dialog Languages . . . . . . . . . . . . . . . . . 99
6.4. Foreign Namespace Attributes and Elements . . . . . . . . 100
7. Security Considerations . . . . . . . . . . . . . . . . . . . 102
8. IANA Considerations . . . . . . . . . . . . . . . . . . . . . 103
8.1. Control Package Registration . . . . . . . . . . . . . . 103
8.2. URN Sub-Namespace Registration . . . . . . . . . . . . . 103
8.3. Mime Type Registration . . . . . . . . . . . . . . . . . 103
9. Change Summary . . . . . . . . . . . . . . . . . . . . . . . 104
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10. Contributors . . . . . . . . . . . . . . . . . . . . . . . . 112
11. Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . 113
12. References . . . . . . . . . . . . . . . . . . . . . . . . . 114
12.1. Normative References . . . . . . . . . . . . . . . . . . 114
12.2. Informative References . . . . . . . . . . . . . . . . . 115
Authors' Addresses . . . . . . . . . . . . . . . . . . . . . . . 117
Intellectual Property and Copyright Statements . . . . . . . . . 118
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1. Introduction
The Media Control Channel Framework
([I-D.ietf-mediactrl-sip-control-framework]) provides a generic
approach for establishment and reporting capabilities of remotely
initiated commands. The Control Framework utilizes many functions
provided by the Session Initiation Protocol [RFC3261] (SIP) for the
rendezvous and establishment of a reliable channel for control
interactions. The Control Framework also introduces the concept of a
Control Package. A Control Package is an explicit usage of the
Control Framework for a particular interaction set. This document
defines a Control Package for Interactive Voice Response (IVR)
dialogs on media connections and conferences. The term 'dialog' in
this document refers to an IVR dialog and is completely unrelated to
the notion of a SIP dialog. The term 'IVR' is used in its inclusive
sense, allowing media other than voice for dialog interaction.
The package defines dialog management request elements for preparing,
starting and terminating dialog interactions, as well as associated
responses and notifications. Dialog interactions are specified using
a dialog language where the language specifies a well-defined syntax
and semantics for permitted operations (play a prompt, record input
from the user, etc). This package defines a own lightweight IVR
dialog language (supporting prompt playback, runtime controls, DTMF
collect and media recording) and allows other dialog languages to be
used. These dialog languages are specified inside dialog management
elements for preparing and starting dialog interactions. The package
also defines elements for auditing package capabilities and IVR
dialogs.
This package has been designed to satisfy the IETF MediaCtrl
requirements ([RFC5167]) by building upon two major approaches to IVR
dialog design. These approaches address a wide range of IVR use
cases and are used in many applications which are extensively
deployed today.
First, the package is designed to provide the major IVR functionality
of SIP Media Server languages such as netann ([RFC4240]), MSCML
([RFC5022]) and MSML ([MSML]) which themselves build upon more
traditional non-SIP languages ([H.248.9], [RFC2897]). A key
differentiator is that this package provides IVR functionality using
the Media Control Channel Framework.
Second, its design is aligned with key concepts of web model as
defined in W3C Voice Browser languages. The key dialog management
mechanism is closely aligned with CCXML ([CCXML10]). The dialog
functionality defined in this package can be largely seen as a subset
of VoiceXML ([VXML20], [VXML21]): where possible, basic prompting,
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DTMF collection and media recording features are incorporated, but
not any advanced VoiceXML constructs (such as <form>, its
interpretation algorithm, or a dynamic data model). As W3C develops
VoiceXML 3.0, we expect to see further alignment, especially in
providing a set of basic independent primitive elements (such as
prompt, collect, record and runtime controls) which can be re-used in
different dialog languages.
By reusing and building upon design patterns from these approaches to
IVR languages, this package is intended to provide a foundation which
is familiar to current IVR developers and sufficient for most IVR
applications, as well as a path to other languages which address more
advanced applications.
This control package defines a lightweight IVR dialog language. The
scope of this dialog language is the following IVR functionality:
o playing one or more media resources as a prompt to the user
o runtime controls (including VCR controls like speed and volume)
o collecting DTMF input from the user according to a grammar
o recording user media input
Out of scope for this dialog language are more advanced functions
including ASR (Automatic Speech Recognition), TTS (Text-to-Speech),
VoiceXML, fax and media transformation. Such functionality may be
addressed by other dialog languages (such as VoiceXML) used with this
package, extensions to this package (addition of foreign elements or
attributes from another namespace) or other control packages.
The functionality of this package is defined by messages, containing
XML [XML] elements, transported using the Media Control Channel
Framework. The XML elements can be divided into three types: dialog
management elements; a dialog element which defines a lightweight IVR
dialog language used with dialog management elements; and finally,
elements for auditing package capabilities as well as dialogs managed
by the package.
Dialog management elements are designed to manage the general
lifecycle of a dialog. Elements are provided for preparing a dialog,
starting the dialog on a conference or connection, and terminating
execution of a dialog. Each of these elements is contained in a
Media Control Channel Framework CONTROL message sent to the media
server. When the appropriate action has been executed, the media
server sends a REPORT message (or a 200 response to the CONTROL if it
can execute in time) with a response element indicating whether the
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operation was successful or not (e.g. if the dialog cannot be
started, then the error is reported in this response). Once a dialog
has been successfully started, the media server may send further
event notifications in a framework CONTROL message. This package
defines two event notifications: a DTMF event indicating the DTMF
activity; and a dialogexit event indicating that the dialog has
exited. If the dialog has executed successful, the dialogexit event
includes information collected during the dialog. If an error occurs
during execution (e.g. a media resource failed to play, no recording
resource available, etc), then error information is reported in the
dialogexit event. Once a dialogexit event is sent, the dialog
lifecycle is terminated.
The dialog management elements for preparing and starting a dialog
specify the dialog using a dialog language. A dialog language has
well-defined syntax and semantics for defined dialog operations.
Typically dialog languages are written in XML where the root element
has a designated XML namespace and, when used as standalone
documents, have an associated MIME media type. For example, VoiceXML
is an XML dialog language with the root element <vxml> with the
designated namespace 'http://www.w3.org/2001/vxml' and standalone
documents are associated with the MIME media type 'application/
vxml+xml' ([RFC4267]).
This control package defines its own lightweight IVR dialog language.
The language has a root element (<dialog>) with the same designated
namespace as used for other elements defined in this package (see
Section 8.2). The root element contains child elements for playing
prompts to the user, specifying runtime controls, collecting DTMF
input from the user and recording media input from the user. The
child elements can co-occur so as to provide 'play announcement',
'prompt and collect' as well as 'prompt and record' functionality.
The dialog management elements for preparing and starting a dialog
can specify the dialog language either by including inline a fragment
with the root element or by referencing an external dialog document.
The dialog language defined in this package is specified inline.
Other dialog languages, such as VoiceXML, can be used by referencing
an external dialog document.
The document is organized as follows. Section 3 describes how this
control package fulfills the requirements for a Media Control Channel
Framework control package. Section 4 describes the syntax and
semantics of defined elements, including dialog management
(Section 4.2), the IVR dialog element (Section 4.3) and audit
elements (Section 4.4). Section 5 describes an XML schema for these
elements and provides extensibility by allowing attributes and
elements from other namespaces. Section 6 provides examples of
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package usage.
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2. Conventions and Terminology
In this document, BCP 14 [RFC2119] defines the key words "MUST",
"MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT",
"RECOMMENDED", "NOT RECOMMENDED", "MAY", and "OPTIONAL". In
addition, BCP 15 indicates requirement levels for compliant
implementations.
The following additional terms are defined for use in this document:
Dialog: A dialog performs media interaction with a user following
the concept of an IVR (Interactive Voice Response) dialog (this
sense of 'dialog' is completely unrelated to a SIP dialog). A
dialog is specified as inline XML, or via a URI reference to an
external dialog document. Traditional IVR dialogs typically
feature capabilities such as playing audio prompts, collecting
DTMF input and recording audio input from the user. More
inclusive definitions may include support for other media types,
runtime controls, synthesized speech, recording and playback of
video, recognition of spoken input, and mixed initiative
conversations.
Application server: A SIP [RFC3261] application server (AS) hosts
and executes services such as interactive media and conferencing
in an operator's network. An AS influences and impacts the SIP
session, in particular by terminating SIP sessions on a media
server, which is under its control.
Media Server: A media server (MS) processes media streams on behalf
of an AS by offering functionality such as interactive media,
conferencing, and transcoding to the end user. Interactive media
functionality is realized by way of dialogs which are initiated by
the application server.
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3. Control Package Definition
This section fulfills the mandatory requirement for information that
MUST be specified during the definition of a Control Framework
Package, as detailed in Section 8 of
[I-D.ietf-mediactrl-sip-control-framework].
3.1. Control Package Name
The Control Framework requires a Control Package to specify and
register a unique name and version.
The name and version of this Control Package is "msc-ivr/1.0" (Media
Server Control - Interactive Voice Response - version 1.0). Its IANA
registration is specified in Section 8.1.
3.2. Framework Message Usage
The Control Framework requires a Control Package to explicitly detail
the control messages that can be used as well as provide an
indication of directionality between entities. This will include
which role type is allowed to initiate a request type.
This package specifies CONTROL and response messages in terms of XML
elements defined in Section 4. These elements describe requests,
response and notifications and all are contained within a root
<mscivr> element (Section 4.1).
In this package, the MS operates as a Control Framework Server in
receiving requests from, and sending responses to, the AS (operating
as Control Framework Client). Dialog management requests and
responses are defined in Section 4.2. Audit requests and responses
are defined in Section 4.4. dialog management and audit responses are
carried in a framework 200 response or REPORT message bodies. This
package's response codes are defined in Section 4.5.
Note that package responses are different from framework response
codes. Framework error response codes (see Section 8 of
[I-D.ietf-mediactrl-sip-control-framework]) are used when the request
or event notification is invalid; for example, a request is invalid
XML (400), or not understood (500).
The MS also operates as a Control Framework Client in sending event
notification to the AS (Control Framework Server). Event
notifications (Section 4.2.5) are carried in CONTROL message bodies.
The AS MUST respond with a Control Framework 200 response.
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3.3. Common XML Support
The Control Framework requires a Control Package definition to
specify if the attributes for media dialog or conference references
are required.
This package requires that the XML Schema in Section 17.1 of
[I-D.ietf-mediactrl-sip-control-framework] MUST be supported for
media dialogs and conferences.
The package uses "connectionid" and "conferenceid" attributes for
various element definitions (Section 4). The XML schema (Section 5)
imports the definitions of these attributes from the framework
schema.
3.4. CONTROL Message Body
The Control Framework requires a Control Package to define the
control body that can be contained within a CONTROL command request
and to indicate the location of detailed syntax definitions and
semantics for the appropriate body types.
When operating as Control Framework Server, the MS receives CONTROL
messages body containing an <mscivr> element with either a dialog
management or audit request child element.
The following dialog management request elements are carried in
CONTROL message bodies to MS: <dialogprepare> (Section 4.2.1),
<dialogstart> (Section 4.2.2) and <dialogterminate>
(Section 4.2.3)elements.
The <audit> request element (Section 4.4.1) is also carried in
CONTROL message bodies.
When operating as Control Framework Client, the MS sends CONTROL
messages with a body containing a notification <event> element
(Section 4.2.5).
3.5. REPORT Message Body
The Control Framework requires a control package definition to define
the REPORT body that can be contained within a REPORT command
request, or that no report package body is required. This section
should indicate the location of detailed syntax definitions and
semantics for the appropriate body types.
When operating as Control Framework Server, the MS sends REPORT
bodies containing a <mscivr> element with a response child element.
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The response element for dialog management requests is a <response>
element (Section 4.2.4). The response element for an audit request
is a <auditresponse> element (Section 4.4.2).
3.6. Audit
The Control Framework encourages Control Packages to specify whether
auditing is available, how it is triggered as well as the query/
response formats.
This Control Packages supports auditing of package capabilities and
dialogs on the MS. An audit request is carried in a CONTROL messages
and an audit response in a REPORT message (or a 200 response to the
CONTROL if it can execute the audit in time).
The syntax and semantics of audit request and response elements is
defined in Section 4.4.
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4. Element Definitions
This section defines the XML elements for this package. The elements
are defined in the XML namespace specified in Section 8.2.
The root element is <mscivr> (Section 4.1). All other XML elements
(requests, responses and notification elements) are contained within
it. Child elements describe dialog management (Section 4.2) and
audit (Section 4.4) functionality. The IVR dialog element (contained
within dialog management elements) is defined in Section 4.3.
Response status codes are defined in Section 4.5 and type definitions
in Section 4.6.
Implementation of this control package MUST adhere to the syntax and
semantics of XML elements defined in this section and the schema
(Section 5). The XML schema supports extensibility by allowing
attributes and elements from other namespaces. Implementations MAY
support attributes and elements from other (foreign) namespaces. If
an MS implementation receives a <mscivr> element containing
attributes or elements from another namespace which it does not
support, the MS MUST send a 426 response (Section 4.5).
Attributes and elements from foreign namespaces are not described in
this section. In all other cases where there is a difference in
constraints between the XML schema and the textual description of
elements in this section, the textual definition takes priority.
Some elements in this control package contain attributes whose value
is a URI. These elements include: <dialogprepare> (Section 4.2.1),
<dialogstart> (Section 4.2.2), <media> (Section 4.3.1.1.1), <grammar>
(Section 4.3.1.3.1), and <record> (Section 4.3.1.4). While this
package is agnostic to the URI schemes supported by the MS, it is
RECOMMENDED that the MS support one or more schemes using
communication protocols suitable for fetching resources (e.g. HTTP).
Usage examples are provided in Section 6.
4.1. <mscivr>
The <mscivr> element has the following attributes (in addition to
standard XML namespace attributes such as xmlns):
version: a string specifying the mscivr package version. The value
is fixed as '1.0' for this version of the package. The attribute
is mandatory.
The <mscivr> element has the following defined child elements, only
one of which can occur:
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1. dialog management elements defined in Section 4.2:
<dialogprepare> prepare a dialog. See Section 4.2.1
<dialogstart> start a dialog. See Section 4.2.2
<dialogterminate> terminate a dialog. See Section 4.2.3
<response> response to a dialog request. See Section 4.2.4
<event> dialog or subscription notification. See Section 4.2.5
2. audit elements defined in Section 4.4:
<audit> audit package capabilities and managed dialogs. See
Section 4.4.1
<auditresponse> response to an audit request. See Section 4.4.2
For example, a request to the MS to start an IVR dialog playing a
prompt:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<dialogstart>
<dialog>
<prompt>
<media src="http://www.example.com/welcome.wav"/>
</prompt>
</dialog>
</mscivr>
and a response from the MS that the dialog started successfully:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<response status="200" dialogid="d1"/>
</mscivr>
and finally a notification from the MS indicating that the dialog
exited upon completion of playing the prompt:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<event dialogid="d1">
<dialogexit status="1">
<promptinfo termmode="completed"/>
</dialogexit>
</event>
</mscivr>
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4.2. Dialog Management Elements
This section defines the dialog management XML elements for this
control package. These elements are divided into requests, responses
and notifications.
Request elements are sent to the MS to request a specific dialog
operation to be executed. The following request elements are
defined:
<dialogprepare>: prepare a dialog for later execution
<dialogstart>: start a (prepared) dialog on a connection or
conference
<dialogterminate>: terminate a dialog
Responses from the MS describe the status of the requested operation.
Responses are specified in a <response> element (Section 4.2.4). The
MS MUST respond to a request message with a response message. If the
MS is not able to process the request and carry out the dialog
operation, it is an error and the MS MUST indicate the error in the
status code of the response. Both general error codes (e.g. syntax
errors such as missing elements or attributes) as well as request-
specific status codes (e.g. invalid connectionid) are defined in
Section 4.5
Notifications are sent from the MS to provide updates on the status
of a dialog or operations defined within the dialog. Notifications
are specified in an <event> element (Section 4.2.5).
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+---------+
| IDLE |
+---------+
| |
| |
<dialogprepare>/| |<dialogstart>/
| |
+---------+ | | +---------+
+-----<--| |<--------+ +------------>| |+------>-+
| +-<----|PREPARING| |STARTING | |
| | | | ----------->| |---->--+ |
| | +---------+ / +---------+ | |
| | | / | | |
| | |/200 response / /200 response| | |
| | | / | | |
| | | / | | |
| | | / | | |
V V v /<dialogstart>/ v | |
| | +---------+ / +---------+ | |
| | | |--------+ +----| | | |
| | |PREPARED |---------+ | | STARTED | | |
| | | | | +--->| | | |
| | | |--------+| <dialogterminate>/| | | |
| | +---------+ || 200 response +---------+ | |
| | || | | |
| | /dialogexit notification|| | | |
| | (timeout) || | | |
| | || | | |
| | || | | |
| | || | | |
| | ||<dialogterminate>/ | | |
| | || 200 response | | |
| | || |/dialogexit | |
| | || | notification | |
| | || | | |
| | || | | |
| | vv | | |
| | /ERROR response +-----------+ | | |
| +---------------------->| |<----------+ /ERROR response| |
+------------------------>|TERMINATED |<---------------------------+ |
<dialogterminate>/ | |<-----------------------------+
414 response +-----------+ <dialogterminate>/414 response
Figure 1: Dialog Lifecycle
The MS implementation MUST adhere to the dialog lifecycle shown in
Figure 1, where each dialog has the following states:
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IDLE: the dialog is uninitialized.
PREPARING: the dialog is being prepared. The dialog is assigned a
valid dialog identifier (see below). If an error occurs the
dialog transitions to the TERMINATED state and the MS MUST send a
response indicating the error type. If the dialog is terminated
before preparation is complete, the dialog transitions to the
TERMINATED state and the MS MUST send a 414 response (Section 4.5)
for the prepare request.
PREPARED: the dialog has been successfully prepared and the MS MUST
send a response indicating the prepare operation was successful.
If the dialog is then terminated, the dialog transitions to the
TERMINATED state. If the duration the dialog remains in the
PREPARED state exceeds the maximum preparation duration, the
dialog transitions to the TERMINATED state and the MS MUST send a
dialogexit notification with an error status code (Section 4.5).
A maximum preparation duration of 30s is RECOMMENDED.
STARTING: the dialog is being started. If the dialog has not
already been prepared, it is first prepared and assigned a valid
dialog identifier (see below). If an error occurs the dialog
transitions to the TERMINATED state and the MS MUST send a
response indicating the error type. If the dialog is terminated,
the dialog transitions to the TERMINATED state and the MS MUST a
414 response (Section 4.5) for the start request.
STARTED: the dialog has been successfully started and is now active.
The MS MUST send a response indicating the start operation was
successful. If any dialog events occurs which were subscribed to,
the MS MUST send a notifications when the dialog event occurs.
When the dialog exits (due to normal termination, an error or a
terminate request), the MS MUST send a dialogexit notification
event and the dialog transitions to the TERMINATED state.
TERMINATED: the dialog is terminated and its dialog identifier is no
longer valid. Dialog notifications MUST NOT be sent for this
dialog.
Each dialog has a valid identifier until it transitions to a
TERMINATED state. The dialog identifier is assigned by the MS unless
the <dialogprepare> or <dialogstart> request already specifies a
identifier (dialogid) which is not associated with any other dialog
on the MS. Once a dialog is in a TERMINATED state, its dialog
identifier is no longer valid and can be reused for another dialog.
The identifier is used to reference the dialog in subsequent
requests, responses and notifications. In a <dialogstart> request,
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the dialog identifier can be specified in the prepareddialogid
attribute indicating the prepared dialog to start. In
<dialogterminate> and <audit> requests, the dialog identifier is
specified in the dialogid attribute, indicating which dialog is to be
terminated or audited respectively. If these requests specify a
dialog identifier already associated with another dialog, the MS MUST
send a response with a 401 status code (Section 4.5) and the same
dialogid as in the request. The MS MUST specify a dialog identifier
in notifications associated with the dialog. The MS MUST specify a
dialog identifier in responses unless it is a response to a
<dialogterminate> request without any dialog identifier specified.
For a given dialog, the <dialogprepare> or <dialogstart> request
elements specify the dialog content to execute either by including
inline a <dialog> element (the dialog language defined in this
package, see Section 4.3) or by referencing an external dialog
document (a dialog language defined outside this package). When
referencing an external dialog document, the request element contains
a URI reference to the remote document (specifying the dialog
definition) and, optionally, a type attribute indicating the MIME
media type associated with the dialog document. Consequently, the
dialog language associated with a dialog on the MS is identified
either inline by a <dialog> child element or by a src attribute
referencing a document containing the dialog language. The MS MUST
support inline the IVR dialog language defined in Section 4.3. The
MS MAY support other dialog languages by reference.
4.2.1. <dialogprepare>
The <dialogprepare> request is sent to the MS to request preparation
of a dialog. Dialog preparation consists of (a) retrieving external
dialog document and resources (if required), and (b) validating the
dialog document syntactically and semantically.
A prepared dialog is executed when the MS receives a <dialogstart>
request referencing the prepared dialog identifier (see
Section 4.2.2).
The <dialogprepare> element has the following attributes:
src: specifies the location of an external dialog document to
prepare. A valid value is a URI (see Section 4.6.9). If the URI
scheme is unknown or unsupported, the MS MUST send a <response>
with a 415 status code (Section 4.5). If the document cannot be
retrieved, the MS MUST send a <response> with a 410 status code.
If the document contains a type of dialog which the MS does not
supported, the MS MUST send a <response> with a 409 status code.
The attribute is optional. There is no default value.
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type: specifies the type of the external dialog document indicated
in the 'src' attribute. A valid value is a MIME media type (see
Section 4.6.10). The MS MAY use the value to assist the remote
source in selecting the appropriate resource type (e.g. with HTTP
'accept' header) and to determine how the document is to be
processed if the protocol does not provide an authoritative MIME
media type for the returned resource. The attribute is optional.
fetchtimeout: the maximum interval to wait when fetching an external
dialog document. A valid value is a Time Designation (see
Section 4.6.7). If the external document cannot be fetched within
the maximum interval, the MS MUST send a <response> with a 417
status code (Section 4.5). The attribute is optional. The
default value is 30s.
dialogid: string indicating a unique name for the dialog. If a
dialog with the same name already exists on the MS, the MS MUST
send a <response> with a 401 status code (Section 4.5). If this
attribute is not specified, the MS MUST create a unique name for
the dialog (see Section 4.2 for dialog identifier assignment).
The attribute is optional. There is no default value.
The <dialogprepare> element has one optional child element:
<dialog> an IVR dialog (Section 4.3) to prepare. The element is
optional.
The dialog to prepare can either be specified inline with a <dialog>
child element or externally (for dialog languages defined outside
this specification) using the src attribute. It is a syntax error if
both an inline <dialog> element element and a src attribute are
specified and the MS MUST send a <response> with a 418 status code
(Section 4.5). The type and fetchtimeout attributes are only
relevant when a dialog is specified as an external document.
For example, a <dialogprepare> request to prepare an inline IVR
dialog with a single prompt:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<dialogprepare>
<dialog>
<prompt>
<media src="http://www.example.com/welcome.wav"/>
</prompt>
</dialog>
</dialogprepare>
</mscivr>
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In this example, a request with a specified dialogid to prepare a
VoiceXML dialog document located externally:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<dialogprepare dialogid="d2" type="application/voicexml+xml"
src="http://www.example.com/mydialog.vxml"
fetchtimeout="15s"/>
</mscivr>
Since MS support for dialog languages other than the IVR dialog
language defined in this package is optional, if the MS does not
support the dialog language it would send a response with the status
code 409 (Section 4.5).
4.2.2. <dialogstart>
The <dialogstart> element is sent to the MS to start a dialog. If
the dialog has not been prepared, the dialog is prepared (retrieving
an external document and resources if necessary, and the dialog
document validated syntactically and semantically). Media processors
(e.g. DTMF and prompt queue) are activated and associated with the
specified connection or conference.
The <dialogstart> element has the following attributes:
src: specifies the location of an external dialog document to start.
A valid value is a URI (see Section 4.6.9). If the URI scheme is
unknown or unsupported, the MS MUST send a <response> with a 415
status code (Section 4.5). If the document cannot be retrieved,
the MS MUST send a <response> with a 410 status code. If the
document contains a type of dialog which the MS does not
supported, the MS MUST send a <response> with a 409 status code.
The attribute is optional. There is no default value.
type: specifies the type of the external dialog document indicated
in the 'src' attribute. A valid value is a MIME media type (see
Section 4.6.10). The MS MAY use the value to assist the remote
source in selecting the appropriate resource type (e.g. with HTTP
'accept' header) and to determine how the document is to be
processed if the protocol does not provide an authoritative MIME
media type for the returned resource. The attribute is optional.
fetchtimeout: the maximum interval to wait when fetching an external
dialog document. A valid value is a Time Designation (see
Section 4.6.7). If the external document cannot be fetched within
the maximum interval, the MS MUST send a <response> with a 417
status code (Section 4.5). The attribute is optional. The
default value is 30s.
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dialogid: string indicating a unique name for the dialog. If a
dialog with the same name already exists on the MS, the MS MUST
send a <response> with a 401 status code (Section 4.5). If
neither the dialogid attribute nor the prepareddialogid attribute
is specified, the MS MUST create a unique name for the dialog (see
Section 4.2 for dialog identifier assignment). The attribute is
optional. There is no default value.
prepareddialogid: string identifying a dialog previously prepared
using a dialogprepare (Section 4.2.1) request. If neither the
dialogid attribute nor the prepareddialogid attribute is
specified, the MS MUST create a unique name for the dialog (see
Section 4.2 for dialog identifier assignment). The attribute is
optional. There is no default value.
connectionid: string identifying the SIP dialog connection on which
this dialog is to be started (see Section 17.1 of
[I-D.ietf-mediactrl-sip-control-framework]). The attribute is
optional. There is no default value.
conferenceid: string identifying the conference on which this dialog
is to be started (see Section 17.1 of
[I-D.ietf-mediactrl-sip-control-framework]). The attribute is
optional. There is no default value.
Exactly one of the connectionid or conferenceid attributes MUST be
specified. If both connectionid and conferenceid attributes are
specified or neither are specified, it is a syntax error and the MS
MUST send a <response> with a 418 status code (Section 4.5).
It is an error if the connection or conference referenced by a
specific connectionid or conferenceid attribute is not available on
the MS at the time the <dialogstart> request is executed. If an
invalid connectionid is specified, the MS MUST send a <response> with
a 403 status code (Section 4.5). If an invalid conferenceid is
specified, the MS MUST send a <response> with a 404 status code.
The <dialogstart> element has the following sequence of child
elements:
<dialog>: specifies an IVR dialog (Section 4.3) to execute. The
element is optional.
<subscribe>: specifies subscriptions to dialog events
(Section 4.2.2.1). The element is optional.
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<params>: specifies input parameters (Section 4.2.6) for a dialog
languages defined outside this specification. The element is
optional. If a parameter cannot be understood or processed by the
MS for the external dialog language, the MS MUST send a <response>
with a 425 status code (Section 4.5).
<stream>: determines the media stream(s) associated with the
connection or conference on which the dialog is executed
(Section 4.2.2.2). The <stream> element is optional. Multiple
<stream> elements may be specified.
The dialog to start can be specified either (a) inline with a
<dialog> child element, or (b) externally using the src attribute
(for dialog languages defined outside this specification), or (c)
reference a previously prepared dialog using the prepareddialogid
attribute. If exactly one of the src attribute, the prepareddialogid
or a <dialog> child element is not specified, it is a syntax error
and the MS MUST send a <response> with a 418 status code
(Section 4.5). If the prepareddialogid and dialogid attributes are
specified, it is also a syntax error and the MS MUST send a
<response> with a 418 status code. The type and fetchtimeout
attributes are only relevant when a dialog is specified as an
external document.
The <stream> element provides explicit control over which media
streams on the connection or conference are used during dialog
execution. For example, if a connection supports both audio and
video streams, a <stream> element could be used to indicate that only
the audio stream is used in receive mode. In cases where there are
multiple media streams of the same type for a dialog, it is
RECOMMENDED that the configuration is explicitly specified using
<stream> elements. If no <stream> elements are specified, then the
default media configuration is that defined for the connection or
conference.
If a <stream> element is in conflict with (a) another <stream>
element, (b) with specified connection or conference media
capabilities, (c) with a SDP label value as part of the connectionid
(see Section 17.1 of [I-D.ietf-mediactrl-sip-control-framework]) or
(d) if the media stream configuration is not supported by the MS,
then the MS MUST send a <response> with a 413 status code
(Section 4.5).
This specification allows multiple, simultaneous dialogs to be
started on the same connection or conference. It is RECOMMENDED the
MS support the following cases:
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1. different media streams used in different dialogs; e.g. audio
only on one dialog and video only on another dialog
2. the same media stream received by different dialogs
3. use of implicit mixing (where appropriate) when the same type of
media stream is sent from different dialogs
If the MS does not support starting another dialog on the same
connection or conference it MUST report an error when starting that
dialog.
For example, a request to start an ivr dialog on a connection
subscribing to DTMF notifications:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<dialogstart connectionid="connection1">
<dialog>
<prompt>
<media src="http://www.example.com/getpin.wav"/>
</prompt>
<collect maxdigits="2"/>
</dialog>
<subscribe>
<dmtfsub matchmode="all"/>
</subscribe>
</dialogstart>
</mscivr>
In this example, the dialog is started on a conference where only
audio media stream is received:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<dialogstart conferenceid="conference1">
<dialog>
<record maxtime="384000s"/>
</dialog>
<stream media="audio" direction="recvonly"/>
</mscivr>
4.2.2.1. <subscribe>
The <subscribe> element allows the AS to subscribe to, and be
notified of, specific events which occur during execution of the
dialog. Notifications of dialog events are delivered using the
<event> element (see Section 4.2.5).
The <subscribe> element has no attributes.
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The <subscribe> element has the following sequence of child elements
(0 or more occurrences):
<dtmfsub>: Subscription to DTMF input during the dialog
(Section 4.2.2.1.1). The element is optional.
The MS MUST support a <dtmfsub> subscription. It MAY support other
dialog subscriptions. If the MS does not support a requested
subscription, it MUST send a <response> with a 412 status code
(Section 4.5).
4.2.2.1.1. <dtmfsub>
The <dtmfsub> element has the following attributes:
matchmode: controls which DTMF input are subscribed to. Valid
values are: "all" - notify all DTMF key presses received during
the dialog; "collect" - notify only DTMF input matched by the
collect operation (Section 4.3.1.3); and "control" - notify only
DTMF input matched by the runtime control operation
(Section 4.3.1.2). The attribute is optional. The default value
is "all".
The <dtmfsub> element has no child elements.
DTMF notifications are delivered in the <dtmfnotify> element
(Section 4.2.5.2).
For example, the AS wishes to subscribe to DTMF key press matching a
runtime control:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<dialogstart dialogid="d3" connectionid="connection1">
<dialog>
<prompt>
<media src="http://www.example.com/getpin.wav"/>
</prompt>
<control ffkey="2" rewkey="3"/>
</dialog>
<subscribe>
<dmtfnotify matchmode="control"/>
</subscribe>
</dialogstart>
</mscivr>
Each time a '2' or '3' DTMF input is received, the MS sends a
notification event:
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<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<event dialogid="d3">
<dtmfnotify matchmode="collect" dtmf="2"
timestamp="2008-05-12T12:13:14Z"/>
/event>
</mscivr>
4.2.2.2. <stream>
The <stream> element has the following attributes:
media: a string indicating the type of media associated with the
stream. It is strongly RECOMMENDED that the following values are
used for common types of media: "audio" for audio media, and
"video" for video media. The attribute is mandatory.
label: a string indicating the SDP label associated with a media
stream ([RFC4574]). The attribute is optional.
direction: a string indicating the direction of the media flow
between a dialog and its end point conference or connection.
Defined values are: "sendrecv" (media can be sent and received),
"sendonly" (media can only be sent), "recvonly" (media can only be
received) and "inactive" (stream is not to be used). The default
value is "sendrecv". The attribute is optional.
The <stream> element has the following child element:
<region>: an element to specify the region within a mixer video
layout where a media stream is displayed (Section 4.2.2.2.1). The
element is optional.
If conferenceid is not specified or if the "media" attribute does not
have the value of "video", then the MS MUST ignored the <region>
element.
For example, assume a user agent connection with multiple audio and
video streams associated with the user and a separate web camera. In
this case, the dialog could be started to record only the audio and
video streams associated with the user:
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<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<dialogstart connectionid="connection1">
<dialog>
<record maxtime="384000s"/>
</dialog>
<stream media="audio" label="camaudio" direction="inactive"/>
<stream media="video" label="camvideo" direction="inactive"/>
<stream media="audio" label="useraudio" direction="recvonly"/>
<stream media="video" label="uservideo" direction="recvonly"/>
</mscivr>
Using the <region> element, the dialog can be started on a conference
mixer so that the video output from the dialog is directed to a
specific region within a video layout. For example:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<dialogstart conferenceid="conference1">
<dialog>
<prompt>
<media src="http://www.example.com/presentation.3gp"/>
</prompt>
</dialog>
<stream media="video" direction="sendonly">
<region>r1</region>
</stream>
</mscivr>
4.2.2.2.1. <region>
The <region> element is used to specify the region within a video
layout where a video media stream is displayed.
The <region> element has no attributes and its content model
specifies the name of the region layout.
If the region name is invalid, then the MS MUST report a 416 status
code (Section 4.5) in the response to the request element containing
the <region> element.
4.2.3. <dialogterminate>
A dialog can be terminated by sending a <dialogterminate> request
element to the MS.
The <dialogterminate> element has the following attributes:
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dialogid: string identifying the dialog to terminate. The MS MUST
send a response with a 402 status code (Section 4.5) if the
specified dialog identifier is invalid. The attribute is
mandatory.
immediate: indicates whether a dialog in the STARTED state is to be
terminated immediately or not (in other states, termination is
always immediate). A valid value is a boolean (see
Section 4.6.1). A value of true indicates that the dialog is
terminated immediately and the MS MUST send a dialogexit
notification without report information. A value of false
indicates that the dialog terminates after the current iteration
and the MS MUST send a dialogexit notification with report
information. The attribute is optional. The default value is
false.
The MS MUST reply to <dialogterminate> request with a <response>
element (Section 4.2.4), reporting whether the dialog was terminated
successful or not.
For example, immediately terminating a STARTED dialog with dialogid
"d4":
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<dialogterminate dialogid="d4" immediate="true"/>
</mscivr>
If the dialog is terminated successfully, then the response to the
dialogterminate request would be:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<response status="200" dialogid="d4"/>
</mscivr>
4.2.4. <response>
Responses to dialog management requests are specified with a
<response> element.
The <response> element has following attributes:
status: numeric code indicating the response status. Valid values
are defined in Section 4.5. The attribute is mandatory.
reason: string specifying a reason for the response status. The
attribute is optional. There is no default value.
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dialogid: string identifying the dialog. If the request specifies a
dialogid, then that value is used. Otherwise, with
<dialogprepare> and <dialogstart> requests, the dialogid generated
by the MS is used. If there is no available dialogid (e.g. a
<dialogterminate> request with no dialogid attribute specified),
then the value is the empty string. The attribute is mandatory.
connectionid: string identifying the SIP dialog connection
associated with the dialog (see Section 17.1 of
[I-D.ietf-mediactrl-sip-control-framework]). The attribute is
optional. There is no default value.
conferenceid: string identifying the conference associated with the
dialog (see Section 17.1 of
[I-D.ietf-mediactrl-sip-control-framework]). The attribute is
optional. There is no default value.
For example, a response when a dialog was prepared successfully:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<response status="200" dialogid="d5"/>
</mscivr>
The response if dialog preparation failed due to an unsupported
dialog language:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<response status="409" dialogid="d5"
reason="Unsupported dialog language: application/voicexml+xml"/>
</mscivr>
In this example a <dialogterminate> request does not specify a
dialogid:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<dialogterminate/>
</mscivr>
The response status indicates a 409 (attribute required) error status
code and dialogid attribute has an empty string value:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<response status="408" dialogid=""
reason="Attribute required: dialogid"/>
</mscivr>
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4.2.5. <event>
When a dialog generates a notification event, the MS sends the event
using an <event> element.
The <event> element has the following attributes:
dialogid: string identifying the dialog which generated the event.
The attribute is mandatory.
The <event> element has the following child elements, only one of
which can occur:
<dialogexit>: indicates that the dialog has exited
(Section 4.2.5.1).
<dtmfnotify>: indicates that a DTMF key press occurred
(Section 4.2.5.2).
4.2.5.1. <dialogexit>
The <dialogexit> event indicates that a prepared or active dialog has
exited because it is complete, has been terminated, or because an
error occurred during execution (for example, a media resource cannot
be played). This event MUST be sent by the MS when the dialog exits.
The <dialogexit> element has the following attributes:
status: a status code indicating success or failure of the dialog.
A valid value is a non-negative integer (see Section 4.6.4). A
value of 0 indicates that the dialog has been terminated by a
<dialogterminate> request. A value of 1 indicates success. A
value of 2 indicates that the dialog terminated because the
connection or conference associated with the dialog has
terminated. A value of 3 indicates the dialog terminated due to
exceeding its maximum duration. A value of 4 indicates the dialog
terminated due to an execution error. Any other value indicates
an error defined by the MS. The attribute is mandatory.
reason: a textual description providing a reason for the status
code; e.g. details about an error. A valid value is a string (see
Section 4.6.6). The attribute is optional. There is no default
value.
The <dialogexit> element has the following sequence of child
elements:
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<promptinfo>: report information (Section 4.3.2.1) about the prompt
execution in an IVR <dialog>. The element is optional.
<controlinfo>: reports information (Section 4.3.2.2) about the
control execution in an IVR <dialog>. The element is optional.
<collectinfo>: reports information (Section 4.3.2.3) about the
collect execution in an IVR <dialog>. The element is optional.
<recordinfo>: reports information (Section 4.3.2.4) about the record
execution in an IVR <dialog>. The element is optional.
<params>: reports exit parameters (Section 4.2.6) for a dialog
language defined outside this specification. The element is
optional.
For example, an active <dialog> exits normally the MS sends a
dialogexit <event> reporting information:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<event dialogid="d6"/>
<dialogexit status="1">
<collectinfo dtmf="1234" termmode="match"/>
</dialogexit>
</event>
4.2.5.2. <dtmfnotify>
The <dtmfnotify> element provide a notification of DTMF input
received during the active dialog as requested by a <dtmfsub>
subscription (Section 4.2.2.1).
The <dtmfnotify> element has the following attributes:
matchmode: indicates the matching mode specified in the subscription
request. Valid values are: "all" - all DTMF key presses notified
individually; "collect" - only DTMF input matched by the collect
operation notified; and "control" - only DTMF input matched by the
control operation notified. The attribute is optional. The
default value is "all".
dtmf: DTMF key presses received according to the matchmode. A valid
value is a DTMF string (see Section 4.6.3) with no space between
characters. The attribute is mandatory.
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timestamp: indicates the time (on the MS) at which the last key
press occurred according to the matchmode. A valid value is a
dateTime expression (Section 4.6.12). The attribute is mandatory.
For example, a notification of DTMF input matched during the collect
operation:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<event dialogid="d3">
<dtmfnotify matchmode="collect" dtmf="3123"
timestamp="2008-05-12T12:13:14Z"/>
/event>
</mscivr>
4.2.6. <params>
The <params> element is a container for <param> elements
(Section 4.2.6.1).
The <params> element has no attributes, but the following child
elements are defined (0 or more):
<param>: specifies a parameter name and value (Section 4.2.6.1).
For example, usage with a dialog language defined outside this
specification to send additional parameters into the dialog:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<dialogstart type="application/x-dialog"
src="nfs://nas01/dialog4" connectionid="c1">
<params>
<param name="mode">playannouncement</param>
<param name="prompt1">nfs://nas01/media1.3gp</param>
<param name="prompt2">nfs://nas01/media2.3gp</param>
</params>
</dialogstart>
</mscivr>
4.2.6.1. <param>
The <param> element describes a parameter name and value.
The <param> element has the following attributes:
name: a string indicating the name of the parameter. The attribute
is mandatory.
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type: specifies a type indicating how the inline value of the
parameter is to be interpreted. A valid value is a MIME media
type (see Section 4.6.10). The attribute is optional. The
default value is "text/plain".
The <param> element content model is the value of the parameter.
Note that a value which contains XML characters (e.g. "<") needs to
be escaped following standard XML conventions.
For example, usage with a dialog language defined outside this
specification to receive parameters from the dialog when it exits:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<event dialogid="d6"/>
<dialogexit status="1">
<params>
<param name="mode">recording</param>
<param name="recording1" type="audio/x-wav">
<![CDATA[
R0lGODlhZABqALMAAFrMYr/BvlKOVJKOg2xZUKmenMfDw8tgWJpV
]]>
</param>
</params>
</dialogexit>
</event>
</mscivr>
4.3. IVR Dialog Elements
This section describes the IVR dialog language defined as part of
this specification. The MS MUST support this dialog language.
The <dialog> element is an execution container for operations of
playing prompts (Section 4.3.1.1), runtime controls
(Section 4.3.1.2), collecting DTMF (Section 4.3.1.3),and recording
user input (Section 4.3.1.4. Results of the dialog execution
(Section 4.3.2) are reported in a dialogexit notification event.
Using these elements, three common dialog models are supported:
playannouncements: only a <prompt> element is specified in the
container. The prompt media resources are played in sequence.
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promptandcollect: a <collect> element is specified and, optionally,
a <prompt> element. If a <prompt> element is specified and
bargein is enabled, playing of the prompt is terminated when
bargein occurs, and DTMF collection is initiated; otherwise, the
prompt is played to completion before DTMF collection is
initiated. If no prompt element is specified, DTMF collection is
initiated immediately.
promptandrecord: a <record> element is specified and, optionally, a
<prompt> element. If a <prompt> element is specified and bargein
is enabled, playing of the prompt is terminated when bargein
occurs, and recording is initiated; otherwise, the prompt is
played to completion before recording is initiated. If no prompt
element is specified, recording is initiated immediately.
In addition, this dialog language supports runtime ('VCR') controls
enabling a user to control prompt playback using DTMF.
Each of the core elements - <prompt>, <control>, <collect> and
<record> - are specified so that their execution and reporting is
largely self-contained. This facilitates their re-use in other
dialog container elements. Note that DTMF and bargein behavior
affects multiple elements and is addressed in the relevant element
definitions.
Execution results are reported in the <dialogexit> notification event
with child elements defined in Section 4.3.2. If the dialog
terminated normally (i.e. not due to an error or to a
<dialogterminate> request), then the MS MUST report the results for
the operations specified in the dialog:
<prompt>: <promptinfo> (see Section 4.3.2.1) with at least the
termmode attribute specified.
<control>: <controlinfo> (see Section 4.3.2.2) if any runtime
controls are matched.
<collect>: <collectinfo> (see Section 4.3.2.3) with the dtmf and
termmode attributes specified.
<record>: <recordinfo> (see Section 4.3.2.4) with at least the
recording, type and termmode attributes specified.
The media format requirements for IVR dialogs are undefined. This
package is agnostic to the media types and codecs for media resources
and recording which need to be supported by an implementation. For
example, a MS implementation may choose to support only audio and in
particular the 'audio/basic' codec for media playback and recording.
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However, when executing a dialog, if an MS encounters a media type or
codec which it cannot process, the MS MUST stop further processing
and report the error using the dialogexit notification.
4.3.1. <dialog>
An IVR dialog to play prompts to the user, allow runtime controls,
collect DTMF or record input. The dialog is specified using a
<dialog> element.
A <dialog> element has the following attributes:
repeatCount: number of times the dialog is to be executed. A valid
value is a non-negative integer (see Section 4.6.4). A value of 0
indicates that the dialog is repeated until halted by other means.
The attribute is optional. The default value is 1.
repeatDur: maximum duration for dialog execution. A valid value is
a Time Designation (see Section 4.6.7). If no value is specified,
then there is no limit on the duration of the dialog. The
attribute is optional. There is no default value.
The repeatDur attribute takes priority over the repeatCount attribute
in determining maximum duration of the dialog. See 'repeatCount' and
'repeatDur' in SMIL ([W3C.REC-SMIL2-20051213]) for further
information. In the situation where a dialog is repeated more than
once, only the results of operations in the last dialog iteration are
reported.
The <dialog> element has the following sequence of child elements:
<prompt>: defines media resources to play in sequence (see
Section 4.3.1.1). The element is optional.
<control>: defines how DTMF is used for runtime controls (see
Section 4.3.1.2). The element is optional.
<collect>: defines how DTMF is collected (see Section 4.3.1.3). The
element is optional.
<record>: defines how recording takes place (see Section 4.3.1.4).
The element is optional.
The MS MUST send a <response> with a 418 status code (Section 4.5) if
no child element is specified or a <control> element is specified but
not a <prompt> element. Although the behavior when both <collect>
and <record> elements are specified is not defined in this control
package, the MS MAY support this configuration. If the MS does not
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support this configuration, the MS MUST send a <response> with a 418
status code.
The MS has the following execution model for the IVR dialog after
initialization (initialization errors are reported by the MS in the
response):
1. If an error occurs during execution, then the MS terminates the
dialog and reports the error in the <dialogexit> event by setting
the status attribute (see Section 4.3.2). Details about the
error are specified in the reason attribute.
2. The MS initializes a counter to 0.
3. The MS starts a duration timer for the value of the repeatDur
attribute. If the timer expires before the dialog is complete,
then the MS terminates the dialog and sends a dialogexit whose
status attribute is set to 3 (see Section 4.2.5.1). The MS MAY
report information in the dialogexit gathered in the last
execution cycle (if any).
4. The MS initiates a dialog execution cycle. Each cycle executes
the operations associated with the child elements of the dialog.
If a <prompt> element is specified, then execute the element's
prompt playing operation and activate any controls (if the
<control> element is specified). If no <prompt> is specified or
when a specified <prompt> terminates, then start the collect
operation or the record operation if the <collect> or <record>
elements respectively are specified. If subscriptions are
specified for the dialog, then the MS sends a notification event
when the specified event occurs. If execution of a child element
results in an error, the MS terminates dialog execution (and
stops other child element operations) and the MS sends a
dialogexit status event, reporting any information gathered.
5. If the dialog execution cycle completes successfully, then the MS
increments the counter by one. If the value of the repeatCount
attribute is greater than zero and the counter is equal to the
value of the repeatCount attribute, then the MS terminates dialog
execution and the sends a dialogexit (with a status of 1)
reporting operation information collected in the last dialog
execution cycle only. Otherwise, another dialog execution cycle
is initiated.
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4.3.1.1. <prompt>
The <prompt> element specifies a sequence of media resources to play.
A <prompt> element has the following attributes:
xml:base: A string declaring the base URI from which relative URIs
in child elements are resolved prior to fetching. A valid value
is a URI (see Section 4.6.9). The attribute is optional. There
is no default value.
bargein: Indicates whether user input stops prompt playback unless
the input is associated with a specified runtime <control>
operation (input matching control operations never interrupts
prompt playback). A valid value is a boolean (see Section 4.6.1).
A value of true indicates that bargein is permitted and prompt
playback is stopped. A value of false indicates that bargein is
not permitted: user input does not terminate prompt playback. The
attribute is optional. The default value is true.
The <prompt> element has the following child elements (any order,
multiple occurrences of each element permitted):
<media>: media resource (see Section 4.3.1.1.1) to play. The
element is optional.
<variable>: specifies a variable media announcement (see
Section 4.3.1.1.2) to play. The element is optional.
<dtmf>: generates one or more DTMF tones (see Section 4.3.1.1.3) to
play. The element is optional.
If no child element is specified, then the MS MUST send a <response>
with a 418 status code (Section 4.5).
The MS has the following execution model for prompt playing after
initialization:
1. The MS initiates prompt playback playing each <media>, <variable>
and <dtmf> in document order.
2. If any error (including fetching and rendering errors) occurs
during prompt execution, then the MS terminates playback and
reports its error status to the dialog container (see
Section 4.3) with a <promptinfo> (see Section 4.3.2.1) where the
termmode attribute is set to stopped and any additional
information is set.
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3. If DTMF input is received and the value of the bargein attribute
is true, then the MS terminates prompt playback and reports its
execution status to the dialog container (see Section 4.3) with a
<promptinfo> (see Section 4.3.2.1) where the termmode attribute
is set to bargein and any additional information is set.
4. If prompt playback is stopped by the dialog container, then the
MS reports its execution status to the dialog container (see
Section 4.3) with a <promptinfo> (see Section 4.3.2.1) where the
termmode attribute is set to stopped and any additional
information is set.
5. If prompt playback completes successfully, then the MS reports
its execution status to the dialog container (see Section 4.3)
with a <promptinfo> (see Section 4.3.2.1) where the termmode
attribute is set to completed and any additional information is
set.
4.3.1.1.1. <media>
The <media> element specifies a media resource to play.
A <media> element has the following attributes:
src: specifies the location of the media resource. A valid value is
a URI (see Section 4.6.9). If the URI scheme is unknown or
unsupported, the MS MUST send a <response> with a 415 status code
(Section 4.5). If the resource cannot be retrieved, the MS MUST
send a <response> with a 410 status code. If the format of the
media resource is not supported, the MS MUST send a <response>
with a 419 status code. The attribute is mandatory.
type: specifies the type of the media resource indicated in the
'src' attribute. The MS MAY use the value to assist the remote
source in selecting the appropriate resource type (e.g. with HTTP
'accept' header) and to determine how the resource is to be
processed if the protocol does not provide an authoritative MIME
media type for the returned resource. The value may include
additional parameters for guiding playback; for example, [RFC4281]
defines a 'codec' parameter for 'bucket' media types like video/
3gpp. A valid value is a MIME media type (see Section 4.6.10).
The attribute is optional. There is no default value.
fetchtimeout: the maximum interval to wait when fetching a media
resource. A valid value is a Time Designation (see
Section 4.6.7). If the resource cannot be fetched within the
maximum interval, the MS MUST send a <response> with a 417 status
code (Section 4.5). The attribute is optional. The default value
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is 30s.
soundLevel: playback soundLevel (volume) for the media resource. A
valid value is a percentage (see Section 4.6.4). The value
indicates increase or decrease relative to the original recorded
volume of the media. A value of 100% (the default) plays the
media at its recorded volume, a value of 200% will play the media
twice recorded volume, 50% at half its recorded volume, a value of
0% will play the media silently, and so on. See 'soundLevel' in
SMIL ([W3C.REC-SMIL2-20051213]) for further information. The
attribute is optional. The default value is 100%.
clipBegin: offset from start of media resource to begin playing. A
valid value is a Time Designation (see Section 4.6.7). The offset
is measured in normal media playback time from the beginning of
the media resource. If the clipBegin offset is after the end of
media (or the clipEnd offset), no media is played. See
'clipBegin' in SMIL ([W3C.REC-SMIL2-20051213]) for further
information. The attribute is optional. The default value is 0s.
clipEnd: offset from start of media resource to end playing. A
valid value is a Time Designation (see Section 4.6.7). The offset
is measured in normal media playback time from the beginning of
the media resource. If the clipEnd offset is after the end of
media, then the media is played to the end. If clipBegin is after
clipEnd, then no media is played. See 'clipEnd' in SMIL
([W3C.REC-SMIL2-20051213]) for further information. The attribute
is optional. There is no default value.
The <media> element has no children.
4.3.1.1.2. <variable>
The <variable> element specifies variable announcements using
predefined media resources. Each variable has at least a type (e.g.
date) and a value (e.g. 2008-02-25). The value is rendered according
to the variable type (e.g. 25th February 2008) as well as other
defined attributes. The precise mechanism for generating variable
announcements (including the location of associated media resources)
is implementation specific.
A <variable> element has the following attributes:
value: specifies the string to be rendered. A valid value is a
string (see Section 4.6.6). The attribute is mandatory.
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type: specifies the type to use for rendering. A valid value is a
string (see Section 4.6.6). The attribute is mandatory.
format: specifies format information to use in conjunction with the
type for the rendering. A valid value is a string (see
Section 4.6.6). The attribute is optional. There is no default
value.
gender: specifies the gender to use when rendering the variable.
Valid values are "male" or "female". The attribute is optional.
There is no default value.
xml:lang: specifies the language to use when rendering the variable.
A valid value is a language identifier (see Section 4.6.11). The
attribute is optional. There is no default value.
The <variable> element has no children.
This package is agnostic to which <variable> values, types and
formats are supported by an implementation. However it is
RECOMMENDED that an implementation support the following type/format
combinations:
type=date Supported formats: "mdy" (month day year), "ymd" (year
month day), "dym" (day month year), "dm" (day month)
type=time Supported formats: "t12" (12 hour format with am/pm),
"t24" (24 hour format)
type=digits Supported formats: "gen" (general digit string), "crn"
(cardinal), "ord" (ordinal)
This specification is agnostic to the type and codec of media
resources into which variable are rendered as well as the rendering
mechanism itself. For example, an MS implementation supporting audio
rendering may map the <variable> into one or more audio media
resources.
If a <variable> element configuration is not supported by the MS, the
MS MUST send a <response> with a 421 status code (Section 4.5).
Depending on the specific implementation of the <variable> rendering
on the MS, execution of this element may be seen as conversion of a
<variable> into a list of <media> elements. For example,
<variable value="2008-02-25" type="date" format="dmy"
xml:lang="en" gender="male"/>
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could be transformed into audio saying "twenty-fifth of February two
thousand and eight" using a list of <media> resources:
<media src="nfs://voicebase/en/male/25th.wav"/>
<media src="nfs://voicebase/en/male/of.wav"/>
<media src="nfs://voicebase/en/male/february.wav"/>
<media src="nfs://voicebase/en/male/2000.wav"/>
<media src="nfs://voicebase/en/male/and.wav"/>
<media src="nfs://voicebase/en/male/8.wav"/>
4.3.1.1.3. <dtmf>
The <dtmf> element specifies a sequence of DTMF tones for output.
DTMF tones could be generated using <media> resources where the
output is transported as RTP audio packets. However, <media>
resources are not sufficient for cases where DTMF tones are to be
transported as DTMF RTP ([RFC4733]) or in event packages.
A <dtmf> element has the following attributes:
digits: specifies the DTMF sequence to output. A valid value is a
DTMF string (see Section 4.6.3). The attribute is mandatory.
level: used to define the power level for which the DTMF tones will
be generated. Values are expressed in dBm0. A valid value is an
integer in the range of 0 to -96 (dBm0). Larger negative values
express lower power levels. Note that values lower than -55 dBm0
will be rejected by most receivers (TR-TSY-000181, ITU-T Q.24A).
The attribute is optional. The default value is -6 (dBm0).
duration: specifies the duration for which each DTMF tone is
generated. A valid value is a time designation (see
Section 4.6.7). Implementations may round the value if they only
support discrete durations. The attribute is optional. The
default value is 100ms.
interval: specifies the duration of a silence interval following
each generated DTMF tone. A valid value is a time designation
(see Section 4.6.7). Implementations may round the value if they
only support discrete durations. The attribute is optional. The
default value is 100ms.
The <dtmf> element has no children.
If a <dtmf> element configuration is not supported, the MS MUST send
a <response> with a 422 status code (Section 4.5).
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4.3.1.2. <control>
The <control> element defines how DTMF input is mapped to runtime
controls, including prompt playback controls.
DTMF input matching these controls MUST NOT cause prompt playback to
interrupted (i.e. no prompt bargein), but causes the appropriate
operation to be applied; for examples, speeding up prompt playback.
DTMF input matching these controls has priority over <collect> input
for the duration of prompt playback. If incoming DTMF matches a
specified runtime control, then the DTMF is not available to the
<collect> operation, including its digit buffer. Once prompt
playback is complete, runtime controls are no longer active.
The <control> element has the following attributes:
gotostartkey: maps a DTMF key to skip directly to the start of the
prompt. A valid value is a DTMF Character (see Section 4.6.2).
The attribute is optional. There is no default value.
gotoendkey: maps a DTMF key to skip directly to the end of the
prompt. A valid value is a DTMF Character (see Section 4.6.2).
The attribute is optional. There is no default value.
skipinterval: indicates how far a MS should skip backwards or
forwards through prompt playback when the rewind (rwkey) of fast
forward key (ffkey) is pressed. A valid value is a Time
Designation (see Section 4.6.7). The attribute is optional. The
default value is 6s.
ffkey: maps a DTMF key to a fast forward operation equal to the
value of 'skipinterval'. A valid value is a DTMF Character (see
Section 4.6.2). The attribute is optional. There is no default
value.
rwkey: maps a DTMF key to a rewind operation equal to the value of
'skipinterval'. A valid value is a DTMF Character (see
Section 4.6.2). The attribute is optional. There is no default
value.
pauseinterval: indicates how long a MS should pause prompt playback
when the pausekey is pressed. A valid value is a Time Designation
(see Section 4.6.7). The attribute is optional. The default
value is 10s.
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pausekey: maps a DTMF key to a pause operation equal to the value of
'pauseinterval'. A valid value is a DTMF Character (see
Section 4.6.2). The attribute is optional. There is no default
value.
resumekey: maps a DTMF key to a resume operation. A valid value is
a DTMF Character (see Section 4.6.2). The attribute is optional.
There is no default value.
volumeinterval: indicates the increase or decrease in playback
volume (relative to the current volume) when the volupkey or
voldnkey is pressed. A valid value is a percentage (see
Section 4.6.8). The attribute is optional. The default value is
10%.
volupkey: maps a DTMF key to a volume increase operation equal to
the value of 'volumeinterval'. A valid value is a DTMF Character
(see Section 4.6.2). The attribute is optional. There is no
default value.
voldnkey: maps a DTMF key to a volume decrease operation equal to
the value of 'volumeinterval'. A valid value is a DTMF Character
(see Section 4.6.2). The attribute is optional. There is no
default value.
speedinterval: indicates the increase or decrease in playback speed
(relative to the current speed) when the speedupkey or speeddnkey
is pressed. A valid value is a percentage (see Section 4.6.8).
The attribute is optional. The default value is 10%.
speedupkey: maps a DTMF key to a speed increase operation equal to
the value of the speedinterval attribute. A valid value is a DTMF
Character (see Section 4.6.2). The attribute is optional. There
is no default value.
speeddnkey: maps a DTMF key to a speed decrease operation equal to
the value of the speedinterval attribute. A valid value is a DTMF
Character (see Section 4.6.2). The attribute is optional. There
is no default value.
external: allows one or more DTMF keys to be declared as external
controls (for example: video camera controls); the MS can send
notifications when a matching key is activated using <dtmfnotify>
(Section 4.2.5.2). A valid value is a DTMF String (see
Section 4.6.3). The attribute is optional. There is no default
value.
If the same DTMF is specified in more than one DTMF key control
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attribute - except the pausekey and resumekey attributes - the MS
MUST send a <response> with a 423 status code (Section 4.5).
The MS has the following execution model for runtime control after
initialization:
1. If an error occurs during execution, then the MS terminates
runtime control and the error is reported to the dialog
container. The MS MAY report controls executed successfully
before the error in <controlinfo> (see Section 4.3.2.2).
2. Runtime controls are active only during prompt playback. If DTMF
input matches any specified keys (for example the ffkey), then
the appropriate operation is applied immediately. If a seek
operation (ffkey, rwkey) attempts to go beyond the beginning or
end of the prompt queue, then it is automatically truncated to
the prompt beginning or end respectively. If the pause operation
attempts to pause output when it is already paused, then the
operation is ignored. If the resume operation attempts to resume
when the prompts are not paused, then the operation is ignored.
If a volume operations attempts to go beyond the minimum or
maximum volume supported by the platform, then the operation is
ignored.
3. If DTMF control subscription has been specified for the dialog,
then each DTMF match of a control operation is reported in a
<dtmfnotify> notification event (Section 4.2.5.2).
4. When the dialog exits, all control matches are reported in a
<controlinfo> element (Section 4.3.2.2).
4.3.1.3. <collect>
The <collect> element defines how DTMF input is collected.
The <collect> element has the following attributes:
cleardigitbuffer: indicates whether the digit buffer is to be
cleared. A valid value is a boolean (see Section 4.6.1). A value
of true indicates that the digit buffer is to be cleared. A value
of false indicates that the digit buffer is not to be cleared.
The attribute is optional. The default value is true.
timeout: indicates the maximum time to wait for user input to begin.
A valid value is a Time Designation (see Section 4.6.7). The
attribute is optional. The default value is 5s.
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interdigittimeout: indicates inter-digit timeout value to use when
recognizing DTMF input. A valid value is a Time Designation (see
Section 4.6.7). The attribute is optional. The default value is
2s.
termtimeout: indicates the terminating timeout value to use when
recognizing DTMF input. A valid value is a Time Designation (see
Section 4.6.7). The attribute is optional. The default value is
0s.
escapekey: specifies a DTMF key that indicates the DTMF collection
is to be re-initiated. A valid value is a DTMF Character (see
Section 4.6.2). The attribute is optional. There is no default
value.
termchar: specifies a DTMF character for terminating DTMF input
collection using the internal grammar. A valid value is a DTMF
character (see Section 4.6.2). To disable termination by a
conventional DTMF character, set the parameter to an
unconventional character like 'A'. The attribute is optional.
The default value is '#'.
maxdigits: The maximum number of digits to collect using an internal
digits (0-9 only) grammar. A valid value is a positive integer
(see Section 4.6.5). The attribute is optional. The default
value is 5.
The <collect> element has the following child elements:
<grammar>: indicates a custom grammar format (see
Section 4.3.1.3.1). The element is optional.
The custom grammar takes priority over the internal grammar. If a
<grammar> element is specified, the MS MUST use it for DTMF
collection.
The MS has the following execution model for DTMF collection after
initialization:
1. The DTMF collection buffer MUST NOT receive DTMF input matching
<control> operations (see Section 4.3.1.2).
2. If an error occurs during execution, then the MS terminates
collection and reports the error to the dialog container (see
Section 4.3). The MS may report DTMF collected before the error
in <collectinfo> (see Section 4.3.2.3).
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3. The MS clears the digit buffer if the value of the
cleardigitbuffer attribute is true.
4. The MS activates a timer with the duration of the value of the
timeout attribute. If the timer expires before DTMF input
collection begins, then collection execution terminates, the
<collectinfo> (see Section 4.3.2.3) has the termmode attribute
set to noinput and the execution status reported to the dialog
container.
5. If DTMF collect input matches the value of the escapekey
attribute, then the MS cancels the timer and re-initializes DTMF
collection.
6. Other DTMF collect input is matched to the grammar. Valid DTMF
patterns are either a simple digit string where the maximum
length is determined by the maxdigits attribute and may be
terminated by the character in the termchar attribute; or a
custom DTMF grammar specified with the <grammar> element. The
attributes interdigittimeout and termtimeout control interdigit
timeout and the terminating timeout respectively.
7. If the collect input completely matches the grammar, the timer is
canceled, the MS terminates collection execution and reports
execution status to the dialog container with <collectinfo> (see
Section 4.3.2.3) where the termmode attribute set to match.
8. If the collect input does not match the grammar, the MS cancels
the timer, terminates collection execution and reports execution
status to the dialog container with a <collectinfo> (see
Section 4.3.2.3) where the termmode attribute set to nomatch.
4.3.1.3.1. <grammar>
The <grammar> element allows a custom grammar, inline or external, to
be specified. Custom grammars permit the full range of DTMF
characters including '*' and '#' to be specified for DTMF pattern
matching.
The <grammar> element has the following attributes:
src: specifies the location of an external grammar document. A
valid value is a URI (see Section 4.6.9). If the URI scheme is
unknown or unsupported, the MS MUST send a <response> with a 415
status code (Section 4.5). If the resource cannot be retrieved,
the MS MUST send a <response> with a 410 status code. If the
grammar format is not supported, the MS MUST send a <response>
with a 420 status code. The attribute is optional. There is no
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default value.
type: identifies the preferred type of the grammar document
identified by the src attribute. The MS MAY use the value to
assist the remote source in selecting the appropriate resource
type (e.g. with HTTP 'accept' header) and to determine how the
document is processed if the protocol does not provide an
authoritative MIME media type for the returned resource. A valid
value is a MIME media type (see Section 4.6.10). The attribute is
optional. There is no default value.
fetchtimeout: the maximum interval to wait when fetching a grammar
resource. A valid value is a Time Designation (see
Section 4.6.7). If the resource cannot be fetched within the
maximum interval, the MS MUST send a <response> with a 417 status
code (Section 4.5). The attribute is optional. The default value
is 30s.
The <grammar> element allows inline grammars to be specified. XML
grammar formats MUST use a namespace other than the one used in this
specification. Non-XML grammar formats MAY use a CDATA section.
The MS MUST support the [SRGS] XML grammar format ("application/
srgs+xml") and MS MAY support KPML ([RFC4730]) or other grammar
formats. If the grammar format is not supported by the MS, then the
MS MUST send a <response> with a 420 status code (Section 4.5).
For example, the following fragment shows DTMF collection with an
inline SRGS grammar:
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<collect cleardigitbuffer="false" timeout="20s"
interdigittimeout="1s">
<grammar>
<grammar xmlns="http://www.w3.org/2001/06/grammar"
version="1.0" mode="dtmf">
<rule id="digit">
<one-of>
<item>0</item>
<item>1</item>
<item>2</item>
<item>3</item>
<item>4</item>
<item>5</item>
<item>6</item>
<item>7</item>
<item>8</item>
<item>9</item>
</one-of>
</rule>
<rule id="pin" scope="public">
<one-of>
<item>
<item repeat="4">
<ruleref uri="#digit"/>
</item>#</item>
<item>* 9</item>
</one-of>
</rule>
</grammar>
</grammar>
</collect>
The same grammar could also be referenced externally (and take
advantage of HTTP caching):
<collect cleardigitbuffer="false" timeout="20s">
<grammar type=""application/srgs+xml"
src="http://example.org/pin.grxml"/>
</collect>
4.3.1.4. <record>
The <record> element defines how media input is recorded.
The <record> element has the following attributes:
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dest: specifies the location where recorded data is to be stored.
The MS MUST have uploaded the recorded data to this location as
soon as possible after recording is complete. A valid value is a
URI (see Section 4.6.9). If the URI scheme is unknown or
unsupported, the MS MUST send a <response> with a 415 status code
(Section 4.5). If The attribute is optional. The MS SHOULD
support the inclusion of authentication information in the URI if
the URI scheme supports it (e.g. basic access authentication in
HTTP). The MS MAY support more advanced authentication
mechanisms. If the dest attribute not specified, the MS MUST
provide a local recording location (reporting the local URI in the
recording attribute of in <recordinfo> Section 4.3.2.4); the
recording MUST be available from this location until the
connection or conference associated with the dialog on the MS
terminates.
type: specifies the type of the recording format. The type value
may include additional parameters for guiding recording; for
example, [RFC4281] defines a 'codec' parameter for 'bucket' media
types like video/3gpp. A valid value is a MIME media type (see
Section 4.6.10). If the specified recording format is not
supported, the MS MUST send a <response> with a 424 status code
(Section 4.5). The attribute is optional. There is no default
value (recording format is MS implementation-dependent if a value
is not specified).
timeout: indicates the time to wait for user input to begin. A
valid value is a Time Designation (see Section 4.6.7). The
attribute is optional. The default value is 5s.
vadinitial: Control whether voice activity detection can be used to
initiate the recording operation. A valid value is a boolean (see
Section 4.6.1). A value of true indicates recording may be
initiated using voice activity detection. A value of false
indicates that recording must not be initiated using voice
activity detection. The attribute is optional. The default value
is true.
vadfinal: Control whether voice activity detection can be used to
terminate the recording operation. A valid value is a boolean
(see Section 4.6.1). A value of true indicates recording may be
terminated using voice activity detection. A value of false
indicates that recording must not be terminated using voice
activity detection. The attribute is optional. The default value
is true.
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dtmfterm: Indicates whether the recording operation is terminated by
DTMF input. A valid value is a boolean (see Section 4.6.1). A
value of true indicates that recording is terminated by DTMF
input. A value of false indicates that recording is not
terminated by DTMF input. The attribute is optional. The default
value is true.
maxtime: indicates The maximum duration of the recording. A valid
value is a Time Designation (see Section 4.6.7). The attribute is
optional. The default value is 15s.
beep: indicates whether a 'beep' should be played immediately prior
to initiation of the recording operation. A valid value is a
boolean (see Section 4.6.1). The attribute is optional. The
default value is false.
finalsilence: indicates the interval of silence that indicates end
of speech. This interval is not part of the recording itself.
This parameter is ignored if the vadfinal attribute has the value
false. A valid value is a Time Designation (see Section 4.6.7).
The attribute is optional. The default value is 5s.
append: indicates whether recorded data should be appended or not to
the recording location if a resource already exists. A valid
value is a boolean (see Section 4.6.1). A value of true indicates
that recorded data is appended to the existing resource at the
recording location. A value of false indicates that recorded data
is to overwrite the existing resource. The attribute is optional.
The default value is false.
The <record> element has no child elements.
Note that an MS MAY support uploading recorded data to the recording
location at the same time the recording operation takes place. Such
implementations should be aware of the requirements of certain
recording formats (e.g. WAV) for metadata at the beginning of the
uploaded file, that the finalsilence interval is not part of the
recording and how these requirements interact with the URI scheme.
The MS has the following execution model for recording after
initialization:
1. If an error occurs during execution (e.g. authentication or
communication error when trying to upload to a recording
location), then the MS terminates record execution and reports
the error to the dialog container (see Section 4.3). The MS MAY
report data recorded before the error in <recordinfo> (see
Section 4.3.2.4).
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2. If DTMF input (not matching a <control> operation) is received
during prompt playback and the prompt bargein attribute is set to
true, then the MS activates the record execution. Otherwise, the
MS activates it after the completion of prompt playback.
3. If a beep attribute with the value of true is specified, then the
MS plays a beep tone.
4. The MS activates a timer with the duration of the value of the
timeout attribute. If the timer expires before the recording
operation begins, then the MS terminates the recording execution
and reports the status to dialog container with <recordinfo> (see
Section 4.3.2.4) where the termmode attribute is set to noinput.
5. Initiation of the recording operation depends on the value of the
vadinitial attribute. If vadinitial has the value false, then
the recording operation is initiated immediately. Otherwise, the
recording operation is initiated when voice activity is detected.
6. When the recording operation is initiated, a timer is started for
the value of the maxtime attribute (maximum duration of the
recording). If the timer expires before the recording operation
is complete, then the MS terminates recording execution and
reports the execution status to the dialog container with
<recordinfo> (see Section 4.3.2.4) where the termmode attribute
set to maxtime.
7. During the record operation user media input is recording in the
format specified by the value of the type attribute. If the dest
attribute is specified, then recorded input is sent to that
location. Otherwise, MS uses an internal location.
8. If the dtmfterm attribute has the value true and DTMF input is
detected during the record operation, then the MS terminates
recording and and its status is reported to the dialog container
with a <recordinfo> (see Section 4.3.2.4) where the termmode
attribute is set to dtmf.
9. If vadfinal attribute has the value true, then the MS terminates
a recording operation when a period of silence, with the duration
specified by the value of the finalsilence attribute, is
detected. This period of silence is not part of the final
recording. The status is reported to the dialog container with a
<recordinfo> (see Section 4.3.2.4) where the termmode attribute
is set to finalsilence.
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4.3.2. Exit Information
When the dialog exits, information about the specified operations is
reported in a <dialogexit> notification event (Section 4.2.5.1).
4.3.2.1. <promptinfo>
The <promptinfo> element reports the information about prompt
execution. It has the following attributes:
duration: indicates the duration of prompt playback in milliseconds.
A valid value is a non-negative integer (see Section 4.6.4). The
attribute is optional. There is no default value.
termmode: indicates how playback was terminated. Valid values are:
'stopped', 'completed' or 'bargein'. The attribute is mandatory.
The <promptinfo> element has no child elements.
4.3.2.2. <controlinfo>
The <controlinfo> element reports information about control
execution.
The <controlinfo> element has no attributes and has 0 or more
<controlmatch> child elements each describing an individual runtime
control match.
4.3.2.2.1. <controlmatch>
The <controlmatch> element has the following attributes:
dtmf: DTMF input triggering the runtime control. A valid value is a
DTMF string (see Section 4.6.3) with no space between characters.
The attribute is mandatory.
timestamp: indicates the time (on the MS) at which the control was
triggered. A valid value is an dateTime expression
(Section 4.6.12). The attribute is mandatory.
The <controlmatch> element has no child elements.
4.3.2.3. <collectinfo>
The <collectinfo> element reports the information about collect
execution.
The <collectinfo> element has the following attributes:
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dtmf: DTMF input collected from the user. A valid value is a DTMF
string (see Section 4.6.3) with no space between characters. The
attribute is optional. There is no default value.
termmode: indicates how collection was terminated. Valid values
are: 'stopped', 'match', 'noinput' or 'nomatch'. The attribute is
mandatory.
The <collectinfo> element has no child elements.
4.3.2.4. <recordinfo>
The <recordinfo> element reports the information about record
execution.
The <recordinfo> element has the following attributes:
recording: references the location to which media is recorded. A
valid value is a URI (see Section 4.6.9). The attribute is
optional. There is no default value.
type: indicates the format of the recording. A valid value is a
MIME media type (see Section 4.6.10). The attribute is optional.
There is no default value.
duration: indicates the duration of the recording in milliseconds.
A valid value is a non-negative integer (see Section 4.6.4). The
attribute is optional. There is no default value.
size: indicates the size of the recording in bytes. A valid value
is a non-negative integer (see Section 4.6.4). The attribute is
optional. There is no default value.
termmode: indicates how recording was terminated. Valid values are:
'stopped', 'noinput', 'dtmf', 'maxtime', and 'finalsilence'. The
attribute is mandatory.
The <recordinfo> element has no child elements.
4.4. Audit Elements
The audit elements defined in this section allow the MS to be audited
for package capabilities as well as dialogs managed by the package.
Auditing is particularly important for two use cases. First, it
enables discovery of package capabilities supported on an MS before
an AS starts a dialog on connection or conference. The AS may then
use this information to create request elements using supported
capabilities and, in the case of codecs, to negotiate an appropriate
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SDP for a user agent's connection. Second, auditing enables
discovery of the existence and status of dialogs currently managed by
the package on the MS. This allows one AS to take over management of
the dialogs when the AS which initiated the dialogs fails or is no
longer available.
4.4.1. <audit>
The <audit> request element is sent to the MS to request information
about the capabilities of, and dialogs currently managed with, this
control package. Capabilities include supported dialog languages,
grammar formats, record and media types as well as codecs. Dialog
information includes the status of managed dialogs as well as codecs.
The <audit> element has the following attributes:
capabilities: indicates whether package capabilities are to be
audited. A valid value is a boolean (see Section 4.6.1). A value
of true indicates that capability information is to be reported.
A value of false indicates that capability information is not to
be reported. The attribute is optional. The default value is
true.
dialogs: indicates whether dialogs currently managed by the package
are to be audited. A valid value is a boolean (see
Section 4.6.1). A value of true indicates that dialog information
is to be reported. A value of false indicates that dialog
information is not to be reported. The attribute is optional.
The default value is true.
dialogid: string identifying a specific dialog to audit. The MS
MUST send a response with a 402 status code (Section 4.5) if the
specified dialog identifier is invalid. The attribute is
optional. There is no default value.
If the dialogs attribute has the value true and dialogid attribute is
specified, then only audit information about the specified dialog is
reported. If the dialogs attribute has the value false, then no
dialog audit information is reported even if a dialogid attribute is
specified.
The <audit> element has no child elements.
When the MS receives a <audit> request, it MUST reply with a
<auditresponse> element (Section 4.4.2). If the request is
successful, <auditresponse> contain (depending on attribute values) a
<capabilities> element (Section 4.4.2.2) reporting package
capabilities and a <dialogs> element (Section 4.4.2.3) reporting
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managed dialog information.
For example, a request to audit capabilities and dialogs managed by
the package:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<audit/>
</mscivr>
In this example, only capabilities are to be audited:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<audit dialogs="false"/>
</mscivr>
With this example, only a specific dialog is to be audited:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<audit capabilities="false" dialogid="d4"/>
</mscivr>
4.4.2. <auditresponse>
The <auditresponse> element describes a response to a <audit>
request.
The <auditresponse> element has the following attributes:
status: numeric code indicating the audit response status. The
attribute is mandatory. Valid values are defined in Section 4.5.
reason: string specifying a reason for the status. The attribute is
optional.
The <auditresponse> element has the following sequence of child
elements:
<capabilities> element (Section 4.4.2.2) describing capabilities of
the package. The element is optional.
<dialogs> element (Section 4.4.2.3) describing information about
managed dialogs. The element is optional.
For example, a successful response to a <audit> request requesting
capabilities and dialogs information:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<auditresponse status="200">
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<capabilities>
<dialoglanguages>
<mimetype>application/voicexml+xml</mimetype>
</dialoglanguages>
<grammartypes>
<mimetype>application/srgs+xml</mimetype>
</grammartypes>
<recordtypes>
<mimetype>application/x-wav</mimetype>
<mimetype>video/3gpp</mimetype>
</recordtypes>
<mediatypes>
<mimetype>application/x-wav</mimetype>
<mimetype>video/3gpp</mimetype>
</mediatypes>
<variables>
<variabletype type="date" desc="value formatted as YYYYMMDD">
<format desc="month year day">mdy</format>
<format desc="year month day">ymd</format>
<format desc="day month year">dmy</format>
<format desc="day month">dm</format>
</variabletype>
</variables>
<maxpreparedduration>600s</maxpreparedduration>
<maxrecordduration>1800s</maxrecordduration>
<codecs>
<codec>
<subtype>H.263</subtype>
</codec>
<codec>
<subtype>H.264</subtype>
</codec>
<codec>
<subtype>PCMU</subtype>
</codec>
<codec>
<subtype>PCMA</subtype>
</codec>
<codec>
<subtype>telephone-event</subtype>
</codec>
</codecs>
</capabilities>
<dialogs>
<dialogaudit dialogid="4532" state="preparing"/>
<dialogaudit dialogid="4599" state="prepared"/>
<dialogaudit dialogid="1234" state="started" conferenceid="conf1">
<codecs>
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<codec>
<subtype>PCMA</subtype>
</codec>
<codec>
<subtype>telephone-event</subtype>
</codec>
</codecs>
</dialogaudit>
</dialogs>
</auditresponse>
</mscivr>
4.4.2.1. <codecs>
The <codecs> provides audit information about codecs.
The <codecs> element has no attributes.
The <codecs> element has the following sequence of child elements (0
or more occurrences):
<codec>: audit information for a codec (Section 4.4.2.1.1). The
element is optional.
For example, a fragment describing two codecs:
<codecs>
<codec>
<subtype>PCMA</subtype>
</codec>
<codec>
<subtype>telephone-event</subtype>
</codec>
</codecs>
4.4.2.1.1. <codec>
The <codec> element describes a codec on the MS. The element is
modeled on the <codec> element in the XCON conference information
data model ([I-D.ietf-xcon-common-data-model]) but allows addition
information (e.g. rate, speed, etc) to be specified.
The <codecs> element has no attributes.
The <codecs> element has the following sequence of child elements:
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<subtype>: element describing the codec's name. The possible values
of this element are the values of the 'subtype' column of the RTP
Payload Format media types per [RFC4855] defined in IANA ([IANA]).
The element is mandatory.
<params>: element (Section 4.2.6) describing additional information
about the codec. This package is agnostic to the names and values
of the codec parameters supported by an implementation. The
element is optional.
For example, a fragment with a <codec> element describing the H.263
codec:
<codec>
<subtype>H.263</subtype>
</codec>
4.4.2.2. <capabilities>
The <capabilities> element provides audit information about package
capabilities.
The <capabilities> element has no attributes.
The <capabilities> element has the following sequence of child
elements:
<dialoglanguages>: element (Section 4.4.2.2.1) describing additional
dialog languages supported by the MS. The element is mandatory.
<grammartypes>: element (Section 4.4.2.2.2) describing supported
<grammar> (Section 4.3.1.3.1) format types. The element is
mandatory.
<recordtypes>: element (Section 4.4.2.2.3) describing supported
<record> (Section 4.3.1.4) format types. The element is
mandatory.
<mediatypes>: element (Section 4.4.2.2.4) describing supported
<media> (Section 4.3.1.1.1) format types. The element is
mandatory.
<variables>: element (Section 4.4.2.2.5) describing supported types
and formats for the <variable> element (Section 4.4.2.2.5). The
element is mandatory.
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<maxpreparedduration>: element (Section 4.4.2.2.6) describing the
supported maximum duration for a prepared dialog following a
<dialogprepare> (Section 4.2.1) request. The element is
mandatory.
<maxrecordduration>: element (Section 4.4.2.2.7) describing the
supported maximum duration for a recording <record>
Section 4.3.1.4) request. The element is mandatory.
<codecs>: element (Section 4.4.2.1) describing codecs available to
the package. The element is mandatory.
For example, a fragment describing capabilities:
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<capabilities>
<dialoglanguages>
<mimetype>application/voicexml+xml</mimetype>
</dialoglanguages>
<grammartypes>
<mimetype>application/srgs+xml</mimetype>
</grammartypes>
<recordtypes>
<mimetype>application/x-wav</mimetype>
<mimetype>video/3gpp</mimetype>
</recordtypes>
<mediatypes>
<mimetype>application/x-wav</mimetype>
<mimetype>video/3gpp</mimetype>
</mediatypes>
<variables/>
<maxpreparedduration>30s</maxpreparedduration>
<maxrecordduration>60s</maxrecordduration>
<codecs>
<codec>
<subtype>H.263</subtype>
</codec>
<codec>
<subtype>H.264</subtype>
</codec>
<codec>
<subtype>PCMU</subtype>
</codec>
<codec>
<subtype>PCMA</subtype>
</codec>
<codec>
<subtype>telephone-event</subtype>
</codec>
</codecs>
</capabilities>
4.4.2.2.1. <dialoglanguages>
The <dialoglanguages> element provides information about additional
dialog languages supported by the package. Dialog languages are
identified by their associated MIME media types. The MS MUST NOT
include the mandatory dialog language for this package (Section 4.3).
The <dialoglanguages> element has no attributes.
The <dialoglanguages> element has the following sequence of child
elements (0 or more occurrences):
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<mimetype>: element whose content model describes a MIME media type
(Section 4.6.10) associated with a supported dialog language. The
element is optional.
4.4.2.2.2. <grammartypes>
The <grammartypes> element provides information about <grammar>
format types supported by the package. The MS MUST include the
mandatory SRGS format type, "application/srgs+xml"
(Section 4.3.1.3.1).
The <grammartypes> element has no attributes.
The <grammartypes> element has the following sequence of child
elements (1 or more occurrences):
<mimetype>: element whose content model describes a mime type
(Section 4.6.10). The element is optional.
4.4.2.2.3. <recordtypes>
The <recordtypes> element provides information about <record> format
types supported by the package (Section 4.3.1.4).
The <recordtypes> element has no attributes.
The <recordtypes> element has the following sequence of child
elements (0 or more occurrences):
<mimetype>: element whose content model describes a mime type
(Section 4.6.10). The element is optional.
4.4.2.2.4. <mediatypes>
The <mediatypes> element provides information about <media> format
types supported by the package (Section 4.3.1.1.1).
The <mediatypes> element has no attributes.
The <mediatypes> element has the following sequence of child elements
(0 or more occurrences):
<mimetype>: element whose content model describes a mime type
(Section 4.6.10). The element is optional.
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4.4.2.2.5. <variables>
The <variables> element provides information about types and formats
for the <variable> element (Section 4.4.2.2.5) supported by the
package.
The <variables> element has no attributes.
The <variables> element has the following sequence of child elements
(0 or more occurrences):
<variabletype>: element describing the formats support for a given
type (Section 4.4.2.2.5.1). The element is optional.
For example, a fragment describing support for <variable> with a
"date" type in some common formats.
<variables>
<variabletype type="date" desc="value formatted as YYYYMMDD">
<format desc="month year day">mdy</format>
<format desc="year month day">ymd</format>
<format desc="day month year">dmy</format>
<format desc="day month">dm</format>
</variabletype>
</variables>
4.4.2.2.5.1. <variabletype>
The <variabletype> element describes the formats supported for
<variable> supported type.
The <variabletype> element has the following attributes:
type: indicates a supported value associated with the type attribute
of <variable> element.The attribute is manadatory.
desc: a string providing some textual description of the type and
format. The attribute is optional.
The <variabletype> element has the following sequence of child
elements (0 or more occurrences):
<format>: element with a desc attribute (optional description) and a
content model describing a supported format in the <variable>
format attribute. The element is optional.
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4.4.2.2.6. <maxpreparedduration>
The <maxpreparedduration> element describes the maximum duration for
a dialog to remain in the prepared state (Section 4.2) following a
<dialogprepare> (Section 4.2.1) request.
The <maxpreparedduration> element has no attributes.
The <maxpreparedduration> element has a content model describing the
maximum prepared dialog duration as a time designation
(Section 4.6.7).
4.4.2.2.7. <maxrecordduration>
The <maxrecordduration> element describes the maximum recording
duration for <record> Section 4.3.1.4) request supported by the MS.
The <maxrecordduration> element has no attributes.
The <maxrecordduration> element has a content model describing the
maximum duration of recording as a time designation (Section 4.6.7).
4.4.2.3. <dialogs>
The <dialogs> element provides audit information about dialogs.
The <dialogs> element has no attributes.
The <dialogs> element has the following sequence of child elements (0
or more occurrences):
<dialogaudit>: audit information for a dialog (Section 4.4.2.3.1).
The element is optional.
4.4.2.3.1. <dialogaudit>
The <dialogaudit> element has the following attributes:
dialogid: string identifying the dialog. The attribute is
mandatory.
state: string indicating the state of the dialog. Valid values are:
preparing, prepared, starting, started. The attribute is
mandatory.
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connectionid: string identifying the SIP dialog connection
associated with the dialog (see Section 17.1 of
[I-D.ietf-mediactrl-sip-control-framework]). The attribute is
optional. There is no default value.
conferenceid: string identifying the conference associated with the
dialog (see Section 17.1 of
[I-D.ietf-mediactrl-sip-control-framework]). The attribute is
optional. There is no default value.
The <dialogaudit> element has the following child element:
<codecs> element describing codecs used in the dialog. See
Section 4.4.2.1. The element is optional.
For example, a fragment describing a started dialog which is using
PCMU and telephony-event codecs:
<dialogaudit dialogid="1234" state="started">
<codecs>
<codec>
<subtype>PCMU</subtype>
</codec>
<codec>
<subtype>telephone-event</subtype>
</codec>
</codecs>
</dialogaudit>
4.5. Response Status Codes
The following status codes for dialog management (Section 4.2.4) and
audit (Section 4.4.2) responses are defined:
+-----------+-------------------------------------------------------+
| code | description |
+-----------+-------------------------------------------------------+
| 200 | OK |
| | |
| 401 | dialogid already exists |
| | |
| 402 | dialogid does not exist |
| | |
| 403 | connectionid does not exist |
| | |
| 404 | conferenceid does not exist |
| | |
| 405 | Unknown or unsupported element |
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| 406 | Element required |
| | |
| 407 | Unknown or unsupported attribute |
| | |
| 408 | Attribute required |
| | |
| 409 | Dialog language not supported |
| | |
| 410 | Retrieving resource failed |
| | |
| 411 | Invalid attribute value |
| | |
| 412 | Subscription not supported |
| | |
| 413 | Invalid stream configuration |
| | |
| 414 | Dialog execution canceled |
| | |
| 415 | Unsupported URI scheme |
| | |
| 416 | Invalid region identifier |
| | |
| 417 | Resource cannot be retrieved within timeout interval |
| | |
| 418 | Syntax constraint violation |
| | |
| 419 | Media format not supported |
| | |
| 420 | Grammar format not supported |
| | |
| 421 | Variable announcement not supported |
| | |
| 422 | DTMF tone not supported |
| | |
| 423 | Control keys with same value |
| | |
| 424 | Recording format not supported |
| | |
| 425 | Unsupported param parameter |
| | |
| 426 | Unsupported foreign namespace attribute or element |
| | |
| 499 | Other error |
+-----------+-------------------------------------------------------+
Table 1: status codes
The MS MAY define other status codes.
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4.6. Type Definitions
This section defines types referenced in attribute definitions.
4.6.1. Boolean
The value space of boolean is the set {true, false}.
4.6.2. DTMFChar
A DTMF character. The value space is the set {0, 1, 2, 3, 4, 5, 6,
7, 8, 9, #, *, A, B, C, D}.
4.6.3. DTMFString
A String composed of one or more DTMFChars.
4.6.4. Non-Negative Integer
The value space of non-negative integer is the infinite set
{0,1,2,...}.
4.6.5. Positive Integer
The value space of positive integer is the infinite set {1,2,...}.
4.6.6. String
A string in the character encoding associated with the XML element.
4.6.7. Time Designation
A time designation consists of a non-negative real number followed by
a time unit identifier.
The time unit identifiers are: "ms" (milliseconds) and "s" (seconds).
Examples include: "3s", "850ms", "0.7s", ".5s" and "+1.5s".
4.6.8. Percentage
A percentage consists of a Positive Integer followed by "%".
Examples include: "100%", "500%" and "10%".
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4.6.9. URI
Uniform Resource Indicator as defined in [RFC3986].
4.6.10. MIME Media Type
A string formated as a IANA MIME media type ([MIME.mediatypes]).
4.6.11. Language Identifier
A language identifier labels information content as being of a
particular human language variant. Following the XML specification
for language identification [XML], a legal language identifier is
identified by a RFC4646 ([RFC4646]) and RFC4647 ([RFC4647]) code
where the language code is required and a country code or other
subtag identifier is optional.
4.6.12. DateTime
A string formated according to the XML schema definition of a
dateTime type ([XMLSchema:Part2]).
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5. Formal Syntax
This section defines the XML schema for IVR Control Package.
The schema defines datatypes, attributes, dialog management and IVR
dialog elements in the urn:ietf:params:xml:ns:msc-ivr namespace. In
most elements the order of child elements is significant. The schema
is extensible: elements allow attributes and child elements from
other namespaces. Elements from outside this package's namespace can
occur after elements defined in this package.
The schema is dependent upon the schema (framework.xsd) defined in
Section 17.1 of the Control Framework
[I-D.ietf-mediactrl-sip-control-framework]. It is also dependent
upon the W3C (xml.xsd) schema for definitions of XML attributes (e.g.
xml:base).
<?xml version="1.0" encoding="UTF-8"?>
<xsd:schema targetNamespace="urn:ietf:params:xml:ns:msc-ivr"
elementFormDefault="qualified" blockDefault="#all"
xmlns="urn:ietf:params:xml:ns:msc-ivr"
xmlns:fw="urn:ietf:params:xml:ns:control:framework-attributes"
xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<xsd:annotation>
<xsd:documentation>
IETF MediaCtrl IVR 1.0 (20081003)
This is the schema of the IETF MediaCtrl IVR control
package.
The schema namespace is urn:ietf:params:xml:ns:msc-ivr
</xsd:documentation>
</xsd:annotation>
<!--
#############################################################
SCHEMA IMPORTS
#############################################################
-->
<xsd:import namespace="http://www.w3.org/XML/1998/namespace"
schemaLocation="xml.xsd">
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<xsd:annotation>
<xsd:documentation>
This import brings in the XML attributes for
xml:base, xml:lang, etc
See http://www.w3.org/2001/xml.xsd for latest version
</xsd:documentation>
</xsd:annotation>
</xsd:import>
<xsd:import
namespace="urn:ietf:params:xml:ns:control:framework-attributes"
schemaLocation="framework.xsd">
<xsd:annotation>
<xsd:documentation>
This import brings in the framework attributes for
conferenceid and connectionid.
</xsd:documentation>
</xsd:annotation>
</xsd:import>
<!--
#####################################################
Extensible core type
#####################################################
-->
<xsd:complexType name="Tcore">
<xsd:annotation>
<xsd:documentation>
This type is extended by other component types to
allow elements and attributes from other namespaces
to be added.
</xsd:documentation>
</xsd:annotation>
<xsd:sequence>
<xsd:any namespace="##other" minOccurs="0"
maxOccurs="unbounded" processContents="lax" />
</xsd:sequence>
<xsd:anyAttribute namespace="##other" processContents="lax" />
</xsd:complexType>
<!--
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#####################################################
TOP LEVEL ELEMENT: mscivr
#####################################################
-->
<xsd:complexType name="mscivrType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:sequence>
<xsd:choice>
<xsd:element ref="dialogprepare" />
<xsd:element ref="dialogstart" />
<xsd:element ref="dialogterminate" />
<xsd:element ref="response" />
<xsd:element ref="event" />
<xsd:element ref="audit" />
<xsd:element ref="auditresponse" />
<xsd:any namespace="##other" minOccurs="0"
maxOccurs="unbounded" processContents="lax" />
</xsd:choice>
</xsd:sequence>
<xsd:attribute name="version" type="version.datatype"
use="required" />
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="mscivr" type="mscivrType" />
<!--
#####################################################
DIALOG MANAGEMENT TYPES
#####################################################
-->
<!-- dialogprepare -->
<xsd:complexType name="dialogprepareType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:sequence>
<xsd:element ref="dialog" minOccurs="0"
maxOccurs="1" />
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<xsd:any namespace="##other" minOccurs="0"
maxOccurs="unbounded" processContents="lax" />
</xsd:sequence>
<xsd:attribute name="src" type="xsd:anyURI" />
<xsd:attribute name="type" type="mime.datatype"/>
<xsd:attribute name="fetchtimeout"
type="timedesignation.datatype" default="30s" />
<xsd:attribute name="dialogid"
type="dialogid.datatype" />
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="dialogprepare" type="dialogprepareType" />
<!-- dialogstart -->
<xsd:complexType name="dialogstartType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:sequence>
<xsd:element ref="dialog" minOccurs="0"
maxOccurs="1" />
<xsd:element ref="subscribe" minOccurs="0"
maxOccurs="1" />
<xsd:element ref="params" minOccurs="0"
maxOccurs="1" />
<xsd:element ref="stream" minOccurs="0"
maxOccurs="unbounded" />
<xsd:any namespace="##other" minOccurs="0"
maxOccurs="unbounded" processContents="lax" />
</xsd:sequence>
<xsd:attribute name="src" type="xsd:anyURI" />
<xsd:attribute name="type" type="mime.datatype"/>
<xsd:attribute name="fetchtimeout"
type="timedesignation.datatype" default="30s" />
<xsd:attribute name="dialogid"
type="dialogid.datatype" />
<xsd:attribute name="prepareddialogid"
type="dialogid.datatype" />
<xsd:attributeGroup ref="fw:framework-attributes" />
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="dialogstart" type="dialogstartType" />
<!-- dialogterminate -->
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<xsd:complexType name="dialogterminateType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:attribute name="dialogid"
type="dialogid.datatype" use="required" />
<xsd:attribute name="immediate"
type="boolean.datatype" default="false" />
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="dialogterminate" type="dialogterminateType" />
<!-- response -->
<xsd:complexType name="responseType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:attribute name="status" type="status.datatype"
use="required" />
<xsd:attribute name="reason" type="xsd:string" />
<xsd:attribute name="dialogid"
type="dialogid.datatype" use="required" />
<xsd:attributeGroup ref="fw:framework-attributes" />
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="response" type="responseType" />
<!-- event -->
<xsd:complexType name="eventType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:sequence>
<xsd:choice>
<xsd:element ref="dialogexit" minOccurs="0"
maxOccurs="1" />
<xsd:element ref="dtmfnotify" minOccurs="0"
maxOccurs="1" />
<xsd:any namespace="##other" minOccurs="0"
maxOccurs="unbounded" processContents="lax" />
</xsd:choice>
</xsd:sequence>
<xsd:attribute name="dialogid"
type="dialogid.datatype" use="required" />
</xsd:extension>
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</xsd:complexContent>
</xsd:complexType>
<xsd:element name="event" type="eventType" />
<!-- dialogexit-->
<xsd:complexType name="dialogexitType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:sequence>
<xsd:element ref="promptinfo" minOccurs="0"
maxOccurs="1" />
<xsd:element ref="controlinfo" minOccurs="0"
maxOccurs="1" />
<xsd:element ref="collectinfo" minOccurs="0"
maxOccurs="1" />
<xsd:element ref="recordinfo" minOccurs="0"
maxOccurs="1" />
<xsd:element ref="params" minOccurs="0"
maxOccurs="1" />
<xsd:any namespace="##other" minOccurs="0"
maxOccurs="unbounded" processContents="lax" />
</xsd:sequence>
<xsd:attribute name="status"
type="xsd:nonNegativeInteger" use="required" />
<xsd:attribute name="reason" type="xsd:string" />
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="dialogexit" type="dialogexitType" />
<!-- dtmfnotify-->
<xsd:complexType name="dtmfnotifyType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:attribute name="matchmode"
type="matchmode.datatype" default="all" />
<xsd:attribute name="dtmf" type="dtmfstring.datatype"
use="required" />
<xsd:attribute name="timestamp" type="xsd:dateTime"
use="required" />
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
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<xsd:element name="dtmfnotify" type="dtmfnotifyType" />
<!-- promptinfo -->
<xsd:complexType name="promptinfoType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:attribute name="duration"
type="xsd:nonNegativeInteger" />
<xsd:attribute name="termmode"
type="prompt_termmode.datatype" use="required" />
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="promptinfo" type="promptinfoType" />
<!-- controlinfo -->
<xsd:complexType name="controlinfoType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:sequence>
<xsd:element ref="controlmatch" minOccurs="0"
maxOccurs="unbounded" />
<xsd:any namespace="##other" minOccurs="0"
maxOccurs="unbounded" processContents="lax" />
</xsd:sequence>
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="controlinfo" type="controlinfoType" />
<!-- controlmatch -->
<xsd:complexType name="controlmatchType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:attribute name="dtmf"
type="dtmfstring.datatype" />
<xsd:attribute name="timestamp" type="xsd:dateTime" />
</xsd:extension>
</xsd:complexContent>
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</xsd:complexType>
<xsd:element name="controlmatch" type="controlmatchType" />
<!-- collectinfo -->
<xsd:complexType name="collectinfoType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:attribute name="dtmf"
type="dtmfstring.datatype" />
<xsd:attribute name="termmode"
type="collect_termmode.datatype" use="required" />
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="collectinfo" type="collectinfoType" />
<!-- recordinfo -->
<xsd:complexType name="recordinfoType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:attribute name="recording" type="xsd:anyURI" />
<xsd:attribute name="type" type="mime.datatype" />
<xsd:attribute name="duration"
type="xsd:nonNegativeInteger" />
<xsd:attribute name="size"
type="xsd:nonNegativeInteger" />
<xsd:attribute name="termmode"
type="record_termmode.datatype" use="required" />
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="recordinfo" type="recordinfoType" />
<!-- subscribe -->
<xsd:complexType name="subscribeType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:sequence>
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<xsd:element ref="dtmfsub" minOccurs="0"
maxOccurs="unbounded" />
<xsd:any namespace="##other" minOccurs="0"
maxOccurs="unbounded" processContents="lax" />
</xsd:sequence>
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="subscribe" type="subscribeType" />
<!-- dtmfsub -->
<xsd:complexType name="dtmfsubType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:attribute name="matchmode"
type="matchmode.datatype" default="all" />
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="dtmfsub" type="dtmfsubType" />
<!-- params -->
<xsd:complexType name="paramsType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:sequence>
<xsd:element ref="param" minOccurs="0"
maxOccurs="unbounded" />
<xsd:any namespace="##other" minOccurs="0"
maxOccurs="unbounded" processContents="lax" />
</xsd:sequence>
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="params" type="paramsType" />
<!-- param -->
<!-- doesn't extend tCore since its content model is mixed -->
<xsd:complexType name="paramType" mixed="true">
<xsd:sequence>
<xsd:any namespace="##other" minOccurs="0"
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maxOccurs="unbounded" processContents="lax" />
</xsd:sequence>
<xsd:attribute name="name" type="xsd:string" use="required" />
<xsd:attribute name="type" type="mime.datatype" default="text/plain"/>
<xsd:anyAttribute namespace="##other" processContents="lax" />
</xsd:complexType>
<xsd:element name="param" type="paramType" />
<!-- stream -->
<xsd:complexType name="streamType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:sequence>
<xsd:element ref="region" minOccurs="0"
maxOccurs="1" />
<xsd:any namespace="##other" minOccurs="0"
maxOccurs="unbounded" processContents="lax" />
</xsd:sequence>
<xsd:attribute name="media" type="media.datatype"
use="required" />
<xsd:attribute name="label" type="label.datatype" />
<xsd:attribute name="direction"
type="direction.datatype" default="sendrecv" />
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="stream" type="streamType" />
<!-- region -->
<xsd:simpleType name="regionType">
<xsd:restriction base="xsd:NMTOKEN"/>
</xsd:simpleType>
<xsd:element name="region" type="regionType" />
<!-- dialog -->
<xsd:complexType name="dialogType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:sequence>
<xsd:element ref="prompt" minOccurs="0"
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maxOccurs="1" />
<xsd:element ref="control" minOccurs="0"
maxOccurs="1" />
<xsd:element ref="collect" minOccurs="0"
maxOccurs="1" />
<xsd:element ref="record" minOccurs="0"
maxOccurs="1" />
<xsd:any namespace="##other" minOccurs="0"
maxOccurs="unbounded" processContents="lax" />
</xsd:sequence>
<xsd:attribute name="repeatCount"
type="xsd:nonNegativeInteger" default="1" />
<xsd:attribute name="repeatDur"
type="timedesignation.datatype" />
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="dialog" type="dialogType" />
<!-- prompt -->
<xsd:complexType name="promptType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:choice minOccurs="1" maxOccurs="unbounded">
<xsd:element ref="media" />
<xsd:element ref="variable" />
<xsd:element ref="dtmf" />
<xsd:any namespace="##other"
processContents="lax" />
</xsd:choice>
<xsd:attribute ref="xml:base" />
<xsd:attribute name="bargein" type="boolean.datatype"
default="true" />
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="prompt" type="promptType" />
<!-- media -->
<xsd:complexType name="mediaType">
<xsd:complexContent>
<xsd:extension base="Tcore">
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<xsd:attribute name="src" type="xsd:anyURI"
use="required" />
<xsd:attribute name="type" type="mime.datatype" />
<xsd:attribute name="fetchtimeout"
type="timedesignation.datatype" default="30s" />
<xsd:attribute name="soundLevel"
type="percentage.datatype" default="100%" />
<xsd:attribute name="clipBegin"
type="timedesignation.datatype" default="0s" />
<xsd:attribute name="clipEnd"
type="timedesignation.datatype"/>
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="media" type="mediaType" />
<!-- variable -->
<xsd:complexType name="variableType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:attribute name="value" type="xsd:string"
use="required" />
<xsd:attribute name="type" type="xsd:string"
use="required" />
<xsd:attribute name="format" type="xsd:string" />
<xsd:attribute name="gender" type="gender.datatype" />
<xsd:attribute ref="xml:lang" />
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="variable" type="variableType" />
<!-- dtmf -->
<xsd:complexType name="dtmfType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:attribute name="digits"
type="dtmfstring.datatype" use="required" />
<xsd:attribute name="level" type="xsd:integer"
default="-6" />
<xsd:attribute name="duration"
type="timedesignation.datatype" default="100ms" />
<xsd:attribute name="interval"
type="timedesignation.datatype" default="100ms" />
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</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="dtmf" type="dtmfType" />
<!-- control -->
<xsd:complexType name="controlType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:attribute name="skipinterval"
type="timedesignation.datatype" default="6s" />
<xsd:attribute name="ffkey" type="dtmfchar.datatype" />
<xsd:attribute name="rwkey" type="dtmfchar.datatype" />
<xsd:attribute name="pauseinterval"
type="timedesignation.datatype" default="10s" />
<xsd:attribute name="pausekey"
type="dtmfchar.datatype" />
<xsd:attribute name="resumekey"
type="dtmfchar.datatype" />
<xsd:attribute name="volumeinterval"
type="percentage.datatype" default="10%" />
<xsd:attribute name="volupkey"
type="dtmfchar.datatype" />
<xsd:attribute name="voldnkey"
type="dtmfchar.datatype" />
<xsd:attribute name="speedinterval"
type="percentage.datatype" default="10%" />
<xsd:attribute name="speedupkey"
type="dtmfchar.datatype" />
<xsd:attribute name="speeddnkey"
type="dtmfchar.datatype" />
<xsd:attribute name="gotostartkey"
type="dtmfchar.datatype" />
<xsd:attribute name="gotoendkey"
type="dtmfchar.datatype" />
<xsd:attribute name="external"
type="dtmfstring.datatype" />
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="control" type="controlType" />
<!-- collect -->
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<xsd:complexType name="collectType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:sequence>
<xsd:element ref="grammar" minOccurs="0"
maxOccurs="1" />
<xsd:any namespace="##other" minOccurs="0"
maxOccurs="unbounded" processContents="lax" />
</xsd:sequence>
<xsd:attribute name="cleardigitbuffer"
type="boolean.datatype" default="true" />
<xsd:attribute name="timeout"
type="timedesignation.datatype" default="5s" />
<xsd:attribute name="interdigittimeout"
type="timedesignation.datatype" default="2s" />
<xsd:attribute name="termtimeout"
type="timedesignation.datatype" default="0s" />
<xsd:attribute name="escapekey"
type="dtmfchar.datatype" />
<xsd:attribute name="termchar"
type="dtmfchar.datatype" default="#" />
<xsd:attribute name="maxdigits"
type="xsd:positiveInteger" default="5" />
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="collect" type="collectType" />
<!-- grammar -->
<!-- doesn't extend tCore since its content model is mixed -->
<xsd:complexType name="grammarType" mixed="true">
<xsd:sequence>
<xsd:any namespace="##other" minOccurs="0"
maxOccurs="unbounded" processContents="lax" />
</xsd:sequence>
<xsd:attribute name="src" type="xsd:anyURI" />
<xsd:attribute name="type" type="mime.datatype" />
<xsd:attribute name="fetchtimeout"
type="timedesignation.datatype" default="30s" />
<xsd:anyAttribute namespace="##other" processContents="lax" />
</xsd:complexType>
<xsd:element name="grammar" type="grammarType" />
<!-- record -->
<xsd:complexType name="recordType">
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<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:attribute name="timeout"
type="timedesignation.datatype" default="5s" />
<xsd:attribute name="type" type="mime.datatype" />
<xsd:attribute name="dest" type="xsd:anyURI" />
<xsd:attribute name="beep" type="boolean.datatype"
default="false" />
<xsd:attribute name="vadinitial"
type="boolean.datatype" default="true" />
<xsd:attribute name="vadfinal"
type="boolean.datatype" default="true" />
<xsd:attribute name="dtmfterm"
type="boolean.datatype" default="true" />
<xsd:attribute name="maxtime"
type="timedesignation.datatype" default="15s" />
<xsd:attribute name="finalsilence"
type="timedesignation.datatype" default="5s" />
<xsd:attribute name="append" type="boolean.datatype"
default="false" />
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="record" type="recordType" />
<!--
#####################################################
AUDIT TYPES
#####################################################
-->
<!-- audit -->
<xsd:complexType name="auditType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:attribute name="capabilities"
type="boolean.datatype" default="true" />
<xsd:attribute name="dialogs"
type="boolean.datatype" default="true" />
<xsd:attribute name="dialogid"
type="dialogid.datatype"/>
</xsd:extension>
</xsd:complexContent>
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</xsd:complexType>
<xsd:element name="audit" type="auditType" />
<!-- auditresponse -->
<xsd:complexType name="auditresponseType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:sequence>
<xsd:element ref="capabilities" minOccurs="0"
maxOccurs="1" />
<xsd:element ref="dialogs" minOccurs="0"
maxOccurs="1" />
<xsd:any namespace="##other" minOccurs="0"
maxOccurs="unbounded" processContents="lax" />
</xsd:sequence>
<xsd:attribute name="status" type="status.datatype"
use="required" />
<xsd:attribute name="reason" type="xsd:string" />
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="auditresponse" type="auditresponseType" />
<!-- codec -->
<xsd:complexType name="codecType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:sequence>
<xsd:element ref="subtype" minOccurs="1"
maxOccurs="1" />
<xsd:element ref="params" minOccurs="0"
maxOccurs="1" />
<xsd:any namespace="##other" minOccurs="0"
maxOccurs="unbounded" processContents="lax" />
</xsd:sequence>
<xsd:attribute name="name" type="xsd:string" />
<xsd:attribute name="policy" type="policy.datatype" />
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="codec" type="codecType" />
<!-- subtype -->
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<xsd:simpleType name="subtypeType">
<xsd:restriction base="xsd:string" />
</xsd:simpleType>
<xsd:element name="subtype" type="subtypeType" />
<!-- codecs -->
<xsd:complexType name="codecsType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:sequence>
<xsd:element ref="codec" minOccurs="0"
maxOccurs="unbounded" />
<xsd:any namespace="##other" minOccurs="0"
maxOccurs="unbounded" processContents="lax" />
</xsd:sequence>
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="codecs" type="codecsType" />
<!-- capabilities -->
<xsd:complexType name="capabilitiesType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:sequence>
<xsd:element ref="dialoglanguages" minOccurs="1"
maxOccurs="1" />
<xsd:element ref="grammartypes" minOccurs="1"
maxOccurs="1" />
<xsd:element ref="recordtypes" minOccurs="1"
maxOccurs="1" />
<xsd:element ref="mediatypes" minOccurs="1"
maxOccurs="1" />
<xsd:element ref="variables" minOccurs="1"
maxOccurs="1" />
<xsd:element ref="maxpreparedduration" minOccurs="1"
maxOccurs="1" />
<xsd:element ref="maxrecordduration" minOccurs="1"
maxOccurs="1" />
<xsd:element ref="codecs" minOccurs="1"
maxOccurs="1" />
<xsd:any namespace="##other" minOccurs="0"
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maxOccurs="unbounded" processContents="lax" />
</xsd:sequence>
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="capabilities" type="capabilitiesType" />
<!-- mimetype -->
<xsd:element name="mimetype" type="mime.datatype" />
<!-- dialoglanguages -->
<xsd:complexType name="dialoglanguagesType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:sequence>
<xsd:element ref="mimetype" minOccurs="0"
maxOccurs="unbounded" />
<xsd:any namespace="##other" minOccurs="0"
maxOccurs="unbounded" processContents="lax" />
</xsd:sequence>
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="dialoglanguages" type="dialoglanguagesType" />
<!-- grammartypes -->
<xsd:complexType name="grammartypesType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:sequence>
<xsd:element ref="mimetype" minOccurs="1"
maxOccurs="unbounded" />
<xsd:any namespace="##other" minOccurs="0"
maxOccurs="unbounded" processContents="lax" />
</xsd:sequence>
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="grammartypes" type="grammartypesType" />
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<!-- recordtypes -->
<xsd:complexType name="recordtypesType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:sequence>
<xsd:element ref="mimetype" minOccurs="0"
maxOccurs="unbounded" />
<xsd:any namespace="##other" minOccurs="0"
maxOccurs="unbounded" processContents="lax" />
</xsd:sequence>
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="recordtypes" type="recordtypesType" />
<!-- mediatypes -->
<xsd:complexType name="mediatypesType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:sequence>
<xsd:element ref="mimetype" minOccurs="0"
maxOccurs="unbounded" />
<xsd:any namespace="##other" minOccurs="0"
maxOccurs="unbounded" processContents="lax" />
</xsd:sequence>
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="mediatypes" type="mediatypesType" />
<!-- variables -->
<xsd:complexType name="variablesType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:sequence>
<xsd:element ref="variabletype" minOccurs="0"
maxOccurs="unbounded" />
<xsd:any namespace="##other" minOccurs="0"
maxOccurs="unbounded" processContents="lax" />
</xsd:sequence>
</xsd:extension>
</xsd:complexContent>
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</xsd:complexType>
<xsd:element name="variables" type="variablesType" />
<xsd:complexType name="variabletypeType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:sequence>
<xsd:element ref="format" minOccurs="0"
maxOccurs="unbounded" />
<xsd:any namespace="##other" minOccurs="0"
maxOccurs="unbounded" processContents="lax" />
</xsd:sequence>
<xsd:attribute name="type" type="xsd:string" use="required" />
<xsd:attribute name="desc" type="xsd:string"/>
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="variabletype" type="variabletypeType" />
<xsd:complexType name="formatType" mixed="true">
<xsd:sequence>
<xsd:any namespace="##other" minOccurs="0"
maxOccurs="unbounded" processContents="lax" />
</xsd:sequence>
<xsd:attribute name="desc" type="xsd:string" />
<xsd:anyAttribute namespace="##other" processContents="lax" />
</xsd:complexType>
<xsd:element name="format" type="formatType" />
<!-- maxpreparedduration -->
<xsd:element name="maxpreparedduration"
type="timedesignation.datatype"/>
<!-- maxrecordduration -->
<xsd:element name="maxrecordduration"
type="timedesignation.datatype"/>
<!-- dialogs -->
<xsd:complexType name="dialogsType">
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<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:sequence>
<xsd:element ref="dialogaudit" minOccurs="0"
maxOccurs="unbounded" />
<xsd:any namespace="##other" minOccurs="0"
maxOccurs="unbounded" processContents="lax" />
</xsd:sequence>
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="dialogs" type="dialogsType" />
<!-- dialogaudit -->
<xsd:complexType name="dialogauditType">
<xsd:complexContent>
<xsd:extension base="Tcore">
<xsd:sequence>
<xsd:element ref="codecs" minOccurs="0"
maxOccurs="1" />
<xsd:any namespace="##other" minOccurs="0"
maxOccurs="unbounded" processContents="lax" />
</xsd:sequence>
<xsd:attribute name="dialogid"
type="dialogid.datatype" use="required" />
<xsd:attribute name="state" type="state.datatype"
use="required" />
<xsd:attributeGroup ref="fw:framework-attributes" />
</xsd:extension>
</xsd:complexContent>
</xsd:complexType>
<xsd:element name="dialogaudit" type="dialogauditType" />
<!--
####################################################
DATATYPES
####################################################
-->
<xsd:simpleType name="version.datatype">
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<xsd:restriction base="xsd:NMTOKEN">
<xsd:enumeration value="1.0" />
</xsd:restriction>
</xsd:simpleType>
<xsd:simpleType name="mime.datatype">
<xsd:restriction base="xsd:string" />
</xsd:simpleType>
<xsd:simpleType name="dialogid.datatype">
<xsd:restriction base="xsd:string" />
</xsd:simpleType>
<xsd:simpleType name="boolean.datatype">
<xsd:restriction base="xsd:NMTOKEN">
<xsd:enumeration value="true" />
<xsd:enumeration value="false" />
</xsd:restriction>
</xsd:simpleType>
<xsd:simpleType name="gender.datatype">
<xsd:restriction base="xsd:NMTOKEN">
<xsd:enumeration value="female" />
<xsd:enumeration value="male" />
</xsd:restriction>
</xsd:simpleType>
<xsd:simpleType name="policy.datatype">
<xsd:restriction base="xsd:NMTOKEN">
<xsd:enumeration value="allowed" />
<xsd:enumeration value="disallowed" />
</xsd:restriction>
</xsd:simpleType>
<xsd:simpleType name="state.datatype">
<xsd:restriction base="xsd:NMTOKEN">
<xsd:enumeration value="preparing" />
<xsd:enumeration value="prepared" />
<xsd:enumeration value="starting" />
<xsd:enumeration value="started" />
</xsd:restriction>
</xsd:simpleType>
<xsd:simpleType name="status.datatype">
<xsd:restriction base="xsd:positiveInteger">
<xsd:pattern value="[0-9][0-9][0-9]" />
</xsd:restriction>
</xsd:simpleType>
<xsd:simpleType name="media.datatype">
<xsd:restriction base="xsd:string" />
</xsd:simpleType>
<xsd:simpleType name="label.datatype">
<xsd:restriction base="xsd:string" />
</xsd:simpleType>
<xsd:simpleType name="direction.datatype">
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<xsd:restriction base="xsd:NMTOKEN">
<xsd:enumeration value="sendrecv" />
<xsd:enumeration value="sendonly" />
<xsd:enumeration value="recvonly" />
<xsd:enumeration value="inactive" />
</xsd:restriction>
</xsd:simpleType>
<xsd:simpleType name="timedesignation.datatype">
<xsd:annotation>
<xsd:documentation>
Time designation following Time in CSS2
</xsd:documentation>
</xsd:annotation>
<xsd:restriction base="xsd:string">
<xsd:pattern value="(\+)?([0-9]*\.)?[0-9]+(ms|s)" />
</xsd:restriction>
</xsd:simpleType>
<xsd:simpleType name="dtmfchar.datatype">
<xsd:annotation>
<xsd:documentation>
DTMF character [0-9#*A-D]
</xsd:documentation>
</xsd:annotation>
<xsd:restriction base="xsd:string">
<xsd:pattern value="[0-9#*A-D]" />
</xsd:restriction>
</xsd:simpleType>
<xsd:simpleType name="dtmfstring.datatype">
<xsd:annotation>
<xsd:documentation>
DTMF sequence [0-9#*A-D]
</xsd:documentation>
</xsd:annotation>
<xsd:restriction base="xsd:string">
<xsd:pattern value="([0-9#*A-D])+" />
</xsd:restriction>
</xsd:simpleType>
<xsd:simpleType name="percentage.datatype">
<xsd:annotation>
<xsd:documentation>
whole integer followed by '%'
</xsd:documentation>
</xsd:annotation>
<xsd:restriction base="xsd:string">
<xsd:pattern value="([0-9])+%" />
</xsd:restriction>
</xsd:simpleType>
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<xsd:simpleType name="prompt_termmode.datatype">
<xsd:restriction base="xsd:NMTOKEN">
<xsd:enumeration value="completed" />
<xsd:enumeration value="bargein" />
<xsd:enumeration value="stopped" />
</xsd:restriction>
</xsd:simpleType>
<xsd:simpleType name="collect_termmode.datatype">
<xsd:restriction base="xsd:NMTOKEN">
<xsd:enumeration value="match" />
<xsd:enumeration value="noinput" />
<xsd:enumeration value="nomatch" />
<xsd:enumeration value="stopped" />
</xsd:restriction>
</xsd:simpleType>
<xsd:simpleType name="record_termmode.datatype">
<xsd:restriction base="xsd:NMTOKEN">
<xsd:enumeration value="noinput" />
<xsd:enumeration value="dtmf" />
<xsd:enumeration value="maxtime" />
<xsd:enumeration value="finalsilence" />
<xsd:enumeration value="stopped" />
</xsd:restriction>
</xsd:simpleType>
<xsd:simpleType name="matchmode.datatype">
<xsd:restriction base="xsd:NMTOKEN">
<xsd:enumeration value="all" />
<xsd:enumeration value="collect" />
<xsd:enumeration value="control" />
</xsd:restriction>
</xsd:simpleType>
</xsd:schema>
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6. Examples
This section provides examples of the IVR Control package.
6.1. AS-MS Dialog Interaction Examples
The following example assume a control channel has been established
and synced as described in the Media Control Channel Framework
([I-D.ietf-mediactrl-sip-control-framework]).
The XML messages are in angled brackets (with the root <mscivr>
omitted); the REPORT status is in round brackets. Other aspects of
the protocol are omitted for readability.
6.1.1. Starting an IVR dialog
An IVR dialog is started successfully, and dialogexit notification
<event> is sent from the MS to the AS when the dialog exits normally.
Application Server (AS) Media Server (MS)
| |
| (1) CONTROL: <dialogstart> |
| ----------------------------------------> |
| |
| (2) 202 |
| <--------------------------------------- |
| |
| |
| (3) REPORT: <response status="200"/> |
| (terminate) |
| <---------------------------------------- |
| |
| (4) 200 |
| ----------------------------------------> |
| |
| (5) CONTROL: <event ... /> |
| |
| <---------------------------------------- |
| |
| (6) 200 |
| ----------------------------------------> |
| |
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6.1.2. IVR dialog fails to start
An IVR dialog fails to start due to an unknown dialog language. The
<response> is reported in a framework 200 message.
Application Server (AS) Media Server (MS)
| |
| (1) CONTROL: <dialogstart> |
| ----------------------------------------> |
| |
| (2) 200: <response status="409"/> |
| <---------------------------------------- |
| |
6.1.3. Preparing and starting an IVR dialog
An IVR dialog is prepared and started successfully, and then the
dialog exits normally.
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Application Server (AS) Media Server (MS)
| |
| (1) CONTROL: <dialogprepare> |
| ----------------------------------------> |
| |
| (2) 202 |
| <--------------------------------------- |
| |
| (3) REPORT: <response status="200"/> |
| (terminate) |
| <---------------------------------------- |
| |
| (4) 200 |
| ----------------------------------------> |
| |
| (5) CONTROL: <dialogstart> |
| ----------------------------------------> |
| |
| (6) 202 |
| <--------------------------------------- |
| |
| (7) REPORT: <response status="200"/> |
| (terminate) |
| <---------------------------------------- |
| |
| (8) 200 |
| ----------------------------------------> |
| |
| (9) CONTROL: <event .../> |
| <---------------------------------------- |
| |
| (10) 200 |
| ----------------------------------------> |
| |
6.1.4. Terminating a dialog
An IVR dialog is started successfully, and then terminated by the AS.
The dialogexit event is sent by to the AS when the dialog exits.
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Application Server (AS) Media Server (MS)
| |
| (1) CONTROL: <dialogstart> |
| ----------------------------------------> |
| |
| (2) 202 |
| <--------------------------------------- |
| |
| (3) REPORT: <response status="200"/> |
| (terminate) |
| <---------------------------------------- |
| |
| (4) 200 |
| ----------------------------------------> |
| |
| (5) CONTROL: <dialogterminate> |
| ----------------------------------------> |
| |
| (6) 200: <response status="200"/> |
| <---------------------------------------- |
| |
| (7) CONTROL: <event .../> |
| <---------------------------------------- |
| |
| (8) 200 |
| ----------------------------------------> |
| |
Note that in (6) the <response> payload to the <dialogterminate/>
request is carried on a framework 200 response since it could
complete the requested operation before the transaction timeout.
6.2. IVR Dialog Examples
The following examples show how <dialog> is used with
<dialogprepare>, <dialogstart> and <event> elements to play prompts,
set runtime controls, collect DTMF input and record user input.
The examples do not specify all messages between the AS and MS.
6.2.1. Playing announcements
This example prepares an announcement composed of two prompts where
the dialog repeatCount set to 2.
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<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<dialogprepare>
<dialog repeatCount="2">
<prompt>
<media src="http://www.example.com/media/Number_09.wav"/>
<media src="http://www.example.com/media/Number_11.wav"/>
</prompt>
</dialog>
</dialogprepare>
</mscivr>
If the dialog is prepared successfully, a <response> is returned with
status 200 and a dialog identifier assigned by the MS:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<response status="200" dialogid="vxi78"/>
</mscivr>
The prepared dialog is then started on a conference playing the
prompts twice:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<dialogstart prepareddialogid="vxi78" conferenceid="conference11"/>
</mscivr>
In the case of a successful dialog, the output is provided in
<event>; for example
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<event dialogid="vxi78">
<dialogexit status="1">
<promptinfo termmode="completed" duration="24000"/>
</dialogexit>
</event>
</mscivr>
6.2.2. Prompt and collect
In this example, a prompt is played and then the MS waits for 30s for
a two digit sequence:
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<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<dialogstart connectionid="7HDY839~HJKSkyHS~HUwkuh7ns">
<dialog>
<prompt>
<media src="http://www.example.com/prompt1.wav"/>
</prompt>
<collect timeout="30s" maxdigits="2"/>
</dialog>
</dialogstart>
</mscivr>
If no user input is collected within 30s, then following notification
event would be returned:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<event dialogid="vxi81">
<dialogexit status="1" >
<collectinfo termmode="noinput"/>
</dialogexit>
</event>
</mscivr>
The collect operation can be specified without a prompt. Here the MS
just waits for DTMF input from the user:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<dialogstart connectionid="7HDY839~HJKSkyHS~HUwkuh7ns">
<dialog>
<collect/>
</dialog>
</dialogstart>
</mscivr>
If the dialog is successful, then dialogexit <event> contains the
dtmf collected in its result parameter:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<event dialogid="vxi80">
<dialogexit status="1">
<collectinfo dtmf="12345" termmode="match"/>
</dialogexit>
</event>
/mscivr>
And finally in this example, one of the input parameters is invalid:
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<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<dialogstart connectionid="7HDY839~HJKSkyHS~HUwkuh7ns">
<dialog repeatCount="two">
<prompt>
<media src="http://www.example.com/prompt1.wav"/>
</prompt>
<collect cleardigitbuffer="true" bargein="true"
timeout="4s" interdigittimeout="2s"
termtimeout="0s maxdigits="2"/>
</dialog>
</dialogstart>
</mscivr>
The error is reported in the response:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<response status="411" dialogid="vxi82"
reason="repeatCount value invalid: two"/>
</mscivr>
6.2.3. Prompt and record
In this example, the user is prompted, then their input is recorded
for a maximum of 30 seconds.
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<dialogstart connectionid="7HDY839~HJKSkyHS~HUwkuh7ns">
<dialog>
<prompt>
<media src="http://www.example.com/media/sayname.wav"/>
</prompt>
<record dtmfterm="false" maxtime="30s" beep="true"/>
</dialog>
</dialogstart>
</mscivr>
If successful and the recording is terminated by DTMF, the following
is returned in a dialogexit <event>:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<event dialogid="vxi83">
<dialogexit status="1">
<recordinfo recording="http://www.example.com/recording1.wav"
termmode="dtmf"/>
</dialogexit>
</event>
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</mscivr>
6.2.4. Runtime controls
In this example, a prompt is played with collect and runtime controls
are activated.
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<dialogstart connectionid="7HDY839~HJKSkyHS~HUwkuh7ns">
<dialog>
<prompt bargein="true">
<media src="http://www.example.com/prompt1.wav"/>
</prompt>
<control ffkey=5" rwkey="6" speedupkey="3"
speeddnkey="4"/>
<collect maxdigits="2"/>
</dialog>
</dialogstart>
</mscivr>
Once the dialog is active, the user can press keys 3, 4, 5 and 6 to
execute runtime controls on the prompt queue. The keys do not cause
bargein to occur. If the user presses any other key, then the prompt
is interrupted and DTMF collect begins. Note that runtime controls
are not active during the collect operation.
When the dialog is completed successfully, then both control and
collect information is reported.
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<event dialogid="vxi81">
<dialogexit status="1">
<promptinfo termmode="bargein"/>
<collectinfo termmode="match" dtmf="14"/>
<controlinfo>
<controlmatch dtmf="4" timestamp="2008-05-12T12:13:14Z"/>
<controlmatch dtmf="3" timestamp="2008-05-12T12:13:15Z"/>
<controlmatch dtmf="5" timestamp="2008-05-12T12:13:16Z"/>
<controlinfo>
</dialogexit>
</event>
</mscivr>
6.2.5. Subscriptions and notifications
In this example, a looped dialog is started with subscription for
notifications each time the user input matches the collect grammar:
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<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<dialogstart repeatCount="0" connectionid="7HDY839~HJKSkyHS~HUwkuh7ns">
<dialog>
<collect maxdigits="2"/>
<subscribe>
<dtmfsub matchmode="collect"/>
</subscribe>
</dialog>
</dialogstart>
</mscivr>
Each time the user input the DTMF matching the grammar, the following
notification event would be sent:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<event dialogid="vxi81">
<dtmfnotify matchmode="collect" dtmf="12"
timestamp="2008-05-12T12:13:14Z"/>
</event>
</mscivr>
If no user input was provided, or the input did not match the
grammar, the dialog would continue to loop until terminated (or an
error occurred).
6.3. Other Dialog Languages
The following example requests that a VoiceXML dialog is started:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<dialogstart dialogid="d2" type="application/voicexml+xml"
src="http://www.example.com/mydialog.vxml"
fetchtimeout="15s">
<params>
<param name="prompt1">nfs://nas01/media1.3gp"</param>
<param name="prompt2">nfs://nas01/media2.3gp"</param>
</params>
</dialogstart>
</mscivr>
If the MS does not support this dialog language, then the response
would have the status code 409 (Section 4.5). However, if it does
support the VoiceXML dialog language, it would respond with a 200
status, activate the VoiceXML dialog and make the <params> available
in the VoiceXML script through the "connection.ccxml.values" object.
When the VoiceXML dialog exits, exit namelist parameters are
specified using <params> in the dialogexit event:
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<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<event dialogid="d2">
<dialogexit status="1">
<params>
<param name="username">peter</param>
<param name="pin">1234</param>
</params>
</dialogexit>
</event>
</mscivr>
6.4. Foreign Namespace Attributes and Elements
An MS may support attributes and elements from foreign namespaces
within the <mscivr> element. For example, it may support a <listen>
element (in a foreign namespace) for speech recognition by analogy to
how <collect> support DTMF collection.
In the following example, a prompt and collect request is extended
with a <listen> element:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"
xmlns:ex="http://www.example.com/mediactrl/extensions/1">
<dialogstart connectionid="7HDY839~HJKSkyHS~HUwkuh7ns">
<dialog>
<prompt>
<media src="http://www.example.com/prompt1.wav"/>
</prompt>
<collect timeout="30s" maxdigits="4"/>
<ex:listen maxtimeout="30s" >
<ex:grammar src="http://example.org/pin.grxml"/>
</ex:listen>
</dialog>
</dialogstart>
</mscivr>
In the <mscivr> root element, the xmlns:ex attribute declares that
"ex" is associated with the foreign namespace URI "http//
www.example.com/mediactrl/extensions/1". The <ex:listen>, its
attributes and child elements are associated with this namespace.
This <listen> could be defined so that it activates an SRGS grammar
and listens for user input matching the grammar in a similar manner
to DTMF collection.
If an MS receives this request but does not support the <listen>
element, then it would send a 426 response:
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<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr">
<response status="426" dialogid="d560"
reason="unsupported foreign listen element"/>
</mscivr>
If the MS does support this foreign element, it would send a 200
response and start the dialog with speech recognition. When the
dialog exits, it may provide information about the <listen> execution
within <dialogexit>, again using elements in a foreign namespace such
as <listeninfo> below:
<mscivr version="1.0" xmlns="urn:ietf:params:xml:ns:msc-ivr"
xmlns:ex="http://www.example.com/mediactrl/extensions/1">
<event dialogid="d560">
<dialogexit status="1">
<ex:listeninfo speech="1 2 3 4" termmode="match"/>
</dialogexit>
</event>
</mscivr>
Note that in reply the AS must send a Control Framework 200 response
even though the notification event contains an element in a foreign
namespace which it may not understand.
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7. Security Considerations
As this control package processes XML markup, implementations MUST
address the security considerations of [RFC3023].
As a Control Package of the Media Control Channel Framework,
security, confidentiality and integrity of messages transported over
the control channel MUST be addressed as described in Section 11 of
the Media Control channel Framework
([I-D.ietf-mediactrl-sip-control-framework]), including Session
Establishment, Transport Level Protection and Control Channel Policy
Management.
The Media Control Channel Framework permits additional policy
management, including resource access and control channel usage, to
be specified at the control package level beyond that specified for
the Media Control Channel Framework (see Section 11.3 of
[I-D.ietf-mediactrl-sip-control-framework]).
Since creation of IVR dialogs is associated with media processing
resources (e.g. DTMF detectors, media playback and recording, etc)
on the MS, policy management for this control package MUST address
how such dialogs are managed across multiple control channels. This
includes which channels are used to deliver dialog event
notifications, and whether channels are permitted to originate
requests managing a dialog which was not created through that channel
(e.g. a dialog has been prepared or started via channel X and a
request to terminate the dialog originates from channel Y).
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8. IANA Considerations
This specification instructs IANA to register a new Media Control
Channel Framework Package, a new XML namespace and a new mime type.
8.1. Control Package Registration
Control Package name: msc-ivr/1.0
8.2. URN Sub-Namespace Registration
XML namespace: urn:ietf:params:xml:ns:msc-ivr
8.3. Mime Type Registration
MIME type: application/msc-ivr+xml
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9. Change Summary
Note to RFC Editor: Please remove this whole section.
The following are the major changes between the -01 and -00 versions.
o 7: Updated security section referencing control framework security
and adding policy requirement to address dialog resource
management over multiple channels.
o corrected typos and example errors
o 4.2: [IVR-200] Added state machine for dialog lifecycle.
o 4.2: clarified dialog identifier assignment and use, including MS
assignment of dialogid in <dialogprepare> and <dialogstart>.
o 4.2/4.2.3: clarified <dialogterminate> behavior when dialog is not
in a STARTED state.
o 1/4.2: Clarified concept of dialog language and replaced
references to 'dialog types' with dialog languages. Replaced
'dialogtypes' with 'dialoglanguages' in auditing. Clarified that
IVR <dialog> is inline and other supported dialog languages are
specified by reference. Removed default type values for
<dialogprepare> and <dialogstart>.
o 4.4.2.2.1: clarified that the inline dialog language (<dialog>)
must not be listed as an additional supported dialog language.
o 4.2.2.2: [IVR-201] Added <region> element to <stream> so that
dialog video output can be directed to a specific region a
conference video layout.
o 4.3.1.1.2:[IVR-202]: removed ndn format and clarified gen format
for digits.
o 4.4.2.1.1:[IVR-203]: added <params> to <codec> to allow additional
codec information to be specified.
o 4.5: added error status code for unsupported URI (415), invalid
region identifier (416), fetchtimeout exceeded (417), syntactic
constraint violation (418), unsupported media format (419),
unsupported grammar format (420), unsupported variable
announcement (421), unsupported DTMF tone generation (422),
conflict with control key values (423), unsupported recording
format (424).
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o Generally, replaced 'it is an error ...' language with RFC2119
language, making error codes more explicit.
o 4.3.1: Clarified that an MS MAY support <record> and <collect>
elements co-occurring in a <dialog> element, but the MS MUST send
an error response if they are not supported. Clarified that MS
MUST send an error response if <control> is specified without a
&l;prompt> element.
o 4.2.5.2: clarified that the timestamp in <dtmfnotify> is that of
the last DTMF in a matching input sequence.
o References: more references now normative.
o 4.3: Replaced passive voice language with active voice language in
the description of execution models.
o 1/2: Clarified that the term 'dialog' refers to IVR dialog and is
completely unrelated to the term 'SIP dialog'.
o 4: Added clarification that elements with URI attributes are
recommended to support one or more communication protocols
suitable for fetching resources.
o 4.3.1.4: <record> clarified MS MAY support upload of recording
data during recording, and that upload errors (e.g. authentication
failures, communication errors, etc) are execution errors. Added
'append' attribute to control behavior when a recorded resource
already exists at the recording location.
o 4.2.2: Clarified that an error is reported if <dialogstart> with
<params> contains parameters which the MS cannot process for the
given dialog language.
o 4.2.6.1: <param> removed 'valuetype' attribute and clarified that
the type attribute indicates the MIME media type associated with
the inline value.
o 4.3.1.4: Added append attribute to <record> to control whether
recordings are appended or not to the recording location resource.
o 4.3.1.1.1: Added clipEnd attribute to <media> to control when
playback of the media ends.
o 4.3.1: Clarified that when there are multiple iterations of a
dialog (using repeatCount attribute) only the results of the last
dialog iteration are reported.
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o 4.4.2.2: Added ability to audit <variable> capability, as well as
maximum duration of prepared dialogs and of recordings.
o 4.3.1/4.3.1.1: Clarified the sequence of dialog operations in
<dialog> and how &llt;prompt> reports its status.
o 4: Changed handling of unsupported foreign namespace elements and
attributes. The MS send a 426 error response if it encounters
foreign elements and attributes it does not support.
The following are the major changes between the -00 of this work
group item draft and the individual submission -05 version.
o [IVR01] When the MS sends a notification event in a CONTROL, the
AS sends mandatory 200 response (no extended transaction).
o [IVR23] Added a top-level container element, <mscivr>, with
version attribute.
o Removed term 'basic' in title, description, elements and IANA
registration. Control package name is now 'msc-ivr/1.0'.
Namespace is now 'urn:ietf:params:xml:ns:msc-ivr'. Mime type is
now 'application/msc-ivr+xml'. Renamed 'basicivr' element to
'dialog' and moved version attribute to mscivr element.
o [IVR15] Updated and simplified XML schema. Ordering of child
elements is significant.
o [IVR06] Removed 'volume' and 'offset' from prompt element. Added
'soundLevel' and 'clipBegin' to media element.
o [IVR17]/[IVR06] Removed 'iterations' and 'duration' from prompt.
Added 'repeatCount' and 'repeatDur' to dialog element.
o Moved VCR commands from <collect> into separate <control> element.
Defined controlinfo element to report runtime control match
information.
o [IVR05] Added <subscribe> to <dialogstart> where AS can subscribe
to DTMF key presses (all, control match only, collect match only).
Extended <event> to support associated notification.
o Moved definition of <stream> into a separate section.
o [IVR21] Added audit capability: auditing of package capabilities
and managed dialogs
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o [IVR21] Explicitly stated that an error must be reported if the
connection or conference referenced in a <dialogstart> is not
available at the time the request is processed on the MS.
o Clarified that the <variable> rendering mechanism is MS
implementation specific.
o [IVR09]/[IVR10] Clarified <variable> attribute definitions and
added 'gender' attribute.
o [IVR16] Clarified that info must be reported in dialogexit, if the
corresponding element is specified in a <dialog>. For example, if
<prompt> is specified, then <promptinfo> must be specified if the
dialog terminates normally.
o [IVR18] Added 'inactive' value for direction attribute of
<stream>.
o [IVR19] Clarified case of <dialogstart> on connection/conference
with multiple streams of the same type: recommended to be set
explicitly with <stream>s.
o [IVR02] Clarified that multiple dialogs may started simultaneously
on the same connection or conference.
o [IVR20] Added maximum duration (10 minutes) for a dialog to remain
in the PREPARED state.
o Added <params> in <dialogstart> and <dialogexit> for input/output
in other dialog types
o [IVR22] Added fetchtimeout parameter to dialogprepare,
dialogstart, media and grammar elements.
o [IVR04] Added dialogexit status to indicate the connection or
conference has been terminated. Added others status errors.
o [IVR08] Clarified that the <control> operation does not interrupt
playing prompts and that matched DTMF is not available to
<collect> or <record> operations during prompt playback.
o [IVR11] Added runtime controls for speed, goto start/end and
external controls.
o Clarified that recordings can be uploaded to dest during or after
the recording operation.
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o <record>/<collect>: clarified timer handling - timeout refers to
waiting time for collect/record to begin.
o Clarified behavior of immediate attribute on <dialogterminate>.
o clarified dialogid lifecycle: dialogids can be re-cycled.
o Clarified error handling.
o Editorial tidy up of sections.
o dialogid attribute on <response> is now mandatory.
o Clarified that the duration specified in finalsilence attribute of
<record> is not part of the final recording.
o Clarified that the SRGS XML grammar format is mandatory
The following are the major changes between the -06 of the draft and
the -05 version.
o Event notifications are sent in CONTROL messages with the MS
acting as Control Framework Client. Compared with the previous
approach, this means that a <dialogstart> transaction is now
complete when the MS sends a <response>. A new transaction is
initiated by the MS each time the MS sends a notification <event>
to the AS.
o Changed conf-id to conferenceid and connection-id to connectionid.
o Clarification of the state model for dialogs
o <dialogprepare>: modified definition of src attribute to allow
reference to external dialog documents; added (MIME) type
attribute; removed <data> child element.
o <dialogstart>: modified definition of src attribute to allow
reference to external dialog documents; added (MIME) type
attribute; removed <data> child element;
o <dialogterminate>: modified so that a dialogexit event is always
sent for active dialogs (i.e. the dialogexit event is a
terminating notification)
o <event> notification simplified and make more extensible. Manual
notifications (via <subscribe> element) are removed from the basic
package. A <dialogexit> event is defined as <event> child and it
can be extended with additional child elements
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o <data> element is removed.
o <subscribe> element removed.
o Replaced dialog templates with a general <dialog> element. It has
child elements for playing media resource (<prompt>), collecting
DTMF (<collect>) and recording (<record>). The functionality is
largely unchanged.
o <dialogprepare> and <dialogstart> are extended with <dialog> child
element.
o <event> is extended with a <dialogexit> element which contains
status and reported information (replacement for output parameters
in template dialogs)
o Prompts: now structured as a <prompt> element with <media>,
<variable> and <dtmf> children. The <prompt> element has xml:base
attribute, bargein, iterations, duration, volume and offset
attributes. The speed attribute is removed. A <media> element
has src and type attributes. The maxage and maxstale attributes
are removed.
o DTMF input: parameters now specified as attributes of a <collect>
element. Custom grammar specified with a <grammar> element as
child of <collect> element. Added 'escapekey' to allow the dialog
to be retried. Added 'pauseinterval', 'pausekey' and 'resumekey'
to allow the prompts to paused/resumed. Added 'volumeinterval',
'volupkey' and voldnkey' to add prompt volume to be increased/
decreased. Moved 'bargein' attribute to prompt.
o Recording: parameters now specified as attributes of <record>
element. Added 'dest' and 'beep' attributes.
The following are the major changes between the -05 of the draft and
the -04 version.
o Mainly an alignment/evaluation exercise with requirements produced
by MEDIACTRL IVR design team.
o playannouncement parameters from Table 7 of '04' version are now
reflected in text - schema to be updated.
o Added VCR commands based on MSCML.
The following are the major changes between the -04 of the draft and
the -03 version.
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o None.
The following are the major changes between the -03 of the draft and
the -02 version.
o added "basicivr:" protocol to template dialog types which must be
supported as values of the "src" attribute in <dialogprepare> and
<dialogstart>. Note alternative: "/basicivr/playannouncement"
offered in [RFC4240].
o added "basicivr:" URI schema to IANA considerations
o Added mimetype, vadinitial and vadfinal parameters to
'promptandrecord' dialog type
o updated references
The following are the major changes between the -02 of the draft and
the -01 version.
o added version 1.0 to package name
o separate section for element definitions
o dialogterminate treated as request rather than notification
o simplified responses: single element <response>
o removed response elements: <dialogprepared>, <dialogstarted>,
<errordialognotprepared>, <errordialognotstarted>
o simplified event notifications to single <event> element carried
in a REPORT
o <dialogexit> element replaced with <event name="dialogexit">
o removed <dialoguser> element
o added <stream> element as child of <dialogstart>
o removed 'type' attribute from <dialogprepare> and <dialogstart>
o added dialogid attribute to <dialogprepare> and <dialogstart>
o removed template "Sample Implementation" section
o renamed <namelist> to <data>
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o re-organized so that template details after general package
framework and element description.
The following are the primary changes between the -01 of the draft
and the -00 version.
o Removed requirement for VoiceXML dialog support
o Added requirement for template dialog support
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10. Contributors
Asher Shiratzky from Radvision provided valuable support and
contributions to the early versions of this document.
The authors would like to thank the IVR design team consisting of
Roni Even, Lorenzo Miniero, Adnan Saleem, Diego Besprosvan and Mary
Barnes who provided valuable feedback, input and text to this
document.
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11. Acknowledgments
The authors would like to thank Adnan Saleem of Radisys, Gene
Shtirmer of Intel, Dave Burke of Google, Dan York of Voxeo and Steve
Buko of Dialogic for expert reviews of this work.
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12. References
12.1. Normative References
[I-D.ietf-mediactrl-sip-control-framework]
Boulton, C., Melanchuk, T., and S. McGlashan, "Media
Control Channel Framework",
draft-ietf-mediactrl-sip-control-framework-04 (work in
progress), August 2008.
[RFC2119] Bradner, S., "Key words for use in RFCs to Indicate
Requirement Levels", BCP 14, RFC 2119, March 1997.
[RFC3023] Murata, M., St. Laurent, S., and D. Kohn, "XML Media
Types", RFC 3023, January 2001.
[RFC3986] Berners-Lee, T., Fielding, R., and L. Masinter, "Uniform
Resource Identifier (URI): Generic Syntax", STD 66,
RFC 3986, January 2005.
[RFC4574] Levin, O. and G. Camarillo, "The Session Description
Protocol (SDP) Label Attribute", RFC 4574, August 2006.
[RFC4646] Phillips, A. and M. Davis, "Tags for Identifying
Languages", BCP 47, RFC 4646, September 2006.
[RFC4647] Phillips, A. and M. Davis, "Matching of Language Tags",
BCP 47, RFC 4647, September 2006.
[SRGS] Hunt, A. and S. McGlashan, "Speech Recognition Grammar
Specification Version 1.0", W3C Recommendation,
March 2004.
[W3C.REC-SMIL2-20051213]
Bulterman, D., Jansen, J., Zucker, D., Layaida, N.,
Michel, T., Mullender, S., Koivisto, A., and G. Grassel,
"Synchronized Multimedia Integration Language (SMIL 2.1)",
World Wide Web Consortium Recommendation REC-SMIL2-
20051213, December 2005,
<http://www.w3.org/TR/2005/REC-SMIL2-20051213>.
[XML] Bray, T., Paoli, J., Sperberg-McQueen, C M., Maler, E.,
and F. Yergeau, "Extensible Markup Language (XML) 1.0
(Third Edition)", W3C Recommendation, February 2004.
[XMLSchema:Part2]
Biron, P. and A. Malhotra, "XML Schema Part 2: Datatypes
Second Edition", W3C Recommendation, October 2004.
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12.2. Informative References
[CCXML10] Auburn, R J., "Voice Browser Call Control: CCXML Version
1.0", W3C Working Draft (work in progress), January 2007.
[H.248.9] "Gateway control protocol: Advanced media server
packages", ITU-T Recommendation H.248.9.
[I-D.ietf-xcon-common-data-model]
Novo, O., Camarillo, G., Morgan, D., and R. Even,
"Conference Information Data Model for Centralized
Conferencing (XCON)", draft-ietf-xcon-common-data-model-11
(work in progress), June 2008.
[IANA] "IANA registry for RTP Payload Types",
<http://www.iana.org/assignments/rtp-parameters>.
[MIME.mediatypes]
"IANA registry for MIME Media Types",
<http://www.iana.org/assignments/media-types/>.
[MSML] Saleem, A., Xin, Y., and G. Sharratt, "Media Session
Markup Language (MSML)", draft-saleem-msml-07 (work in
progress), August 2008.
[RFC2897] Cromwell, D., "Proposal for an MGCP Advanced Audio
Package", RFC 2897, August 2000.
[RFC3261] Rosenberg, J., Schulzrinne, H., Camarillo, G., Johnston,
A., Peterson, J., Sparks, R., Handley, M., and E.
Schooler, "SIP: Session Initiation Protocol", RFC 3261,
June 2002.
[RFC4240] Burger, E., Van Dyke, J., and A. Spitzer, "Basic Network
Media Services with SIP", RFC 4240, December 2005.
[RFC4267] Froumentin, M., "The W3C Speech Interface Framework Media
Types: application/voicexml+xml, application/ssml+xml,
application/srgs, application/srgs+xml, application/
ccxml+xml, and application/pls+xml", RFC 4267,
November 2005.
[RFC4281] Gellens, R., Singer, D., and P. Frojdh, "The Codecs
Parameter for "Bucket" Media Types", RFC 4281,
November 2005.
[RFC4730] Burger, E. and M. Dolly, "A Session Initiation Protocol
(SIP) Event Package for Key Press Stimulus (KPML)",
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RFC 4730, November 2006.
[RFC4733] Schulzrinne, H. and T. Taylor, "RTP Payload for DTMF
Digits, Telephony Tones, and Telephony Signals", RFC 4733,
December 2006.
[RFC4855] Casner, S., "Media Type Registration of RTP Payload
Formats", RFC 4855, February 2007.
[RFC5022] Van Dyke, J., Burger, E., and A. Spitzer, "Media Server
Control Markup Language (MSCML) and Protocol", RFC 5022,
September 2007.
[RFC5167] Dolly, M. and R. Even, "Media Server Control Protocol
Requirements", RFC 5167, March 2008.
[VXML20] McGlashan, S., Burnett, D., Carter, J., Danielsen, P.,
Ferrans, J., Hunt, A., Lucas, B., Porter, B., Rehor, K.,
and S. Tryphonas, "Voice Extensible Markup Language
(VoiceXML) Version 2.0", W3C Recommendation, March 2004.
[VXML21] Oshry, M., Auburn, RJ., Baggia, P., Bodell, M., Burke, D.,
Burnett, D., Candell, E., Carter, J., McGlashan, S., Lee,
A., Porter, B., and K. Rehor, "Voice Extensible Markup
Language (VoiceXML) Version 2.1", W3C Recommendation,
June 2007.
McGlashan, et al. Expires April 10, 2009 [Page 116]
Internet-Draft IVR Control Package October 2008
Authors' Addresses
Scott McGlashan
Hewlett-Packard
Gustav III:s boulevard 36
SE-16985 Stockholm, Sweden
Email: scott.mcglashan@hp.com
Tim Melanchuk
Rain Willow Communications
Email: tim.melanchuk@gmail.com
Chris Boulton
Avaya
Building 3
Wern Fawr Lane
St Mellons
Cardiff, South Wales CF3 5EA
Email: cboulton@avaya.com
McGlashan, et al. Expires April 10, 2009 [Page 117]
Internet-Draft IVR Control Package October 2008
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McGlashan, et al. Expires April 10, 2009 [Page 118]
