SIPPING Working Group                                       D. Malas
  Internet Draft                                Level 3 Communications
  Expires: March 2007                               September 15, 2006


                    SIP End-to-End Performance Metrics
                  draft-malas-performance-metrics-05.txt


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Abstract

   This document defines a set of metrics and their usage to evaluate
   the performance of end-to-end SIP-based services in both production
   and testing environments.  The purpose of this document is to combine
   a set of common metrics, allowing interoperable performance
   measurements, easing the comparison of industry implementations.

Conventions used in this document

   The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT",
   "SHOULD", "SHOULD NOT", "RECOMMENDED", "MAY", and "OPTIONAL" in this
   document are to be interpreted as described in RFC-2119 [1].

Table of Contents


   1. Introduction...................................................2
   2. Terminology....................................................3
   3. SIP Performance Metrics........................................3
      3.1. Registration Request Delay (RRD)..........................4
         3.1.1. Successful REGISTER Completion RRD...................4
         3.1.2. Failed REGISTER Attempt RRD..........................4
      3.2. Session Request Delay (SRD)...............................5
         3.2.1. Successful Session Setup SRD.........................5
         3.2.2. Failed Session Setup SRD.............................6


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      3.3. Session Disconnect Delay (SDD)............................7
         3.3.1. Successful session completion SDD....................7
         3.3.2. Failed session completion SDD........................8
      3.4. Session Duration Time (SDT)...............................8
         3.4.1. Successful session completion SDT....................8
         3.4.2. Failed session completion SDT........................9
      3.5. Session Establishment Rate (SER)..........................9
      3.6. Session Defects (SD).....................................10
      3.7. Ineffective Session Attempts (ISA).......................10
      3.8. Session Disconnect Failures (SDF)........................11
      3.9. Session Completion Rate (SCR)............................11
         3.9.1. Successful Session Completion.......................12
         3.9.2. Failed Session Completion...........................12
      3.10. Session Success Rate (SSR)..............................13
   4. Metric Correlations...........................................13
   5. Additional Considerations.....................................14
      5.1. Back-to-back User Agent (B2BUA) Considerations...........14
      5.2. Data Collection Considerations...........................14
      5.3. Testing Documentation....................................14
   6. Security Considerations.......................................14
   7. IANA Considerations...........................................14
   8. Conclusions...................................................14
   9. Acknowledgments...............................................15
   10. References...................................................15
      10.1. Normative References....................................15
      10.2. Informative References..................................15
   Author's Addresses...............................................15
   Intellectual Property Statement..................................15
   Disclaimer of Validity...........................................16
   Copyright Statement..............................................16
   Acknowledgment...................................................16

1. Introduction

   SIP has become a widely-used standard among many service providers,
   vendors, and end users.  Although there are many different standards
   for measuring the performance of signaling protocols, none of them
   specifically address SIP.

   The scope of this document is limited to the definitions of a
   standard set of metrics for measuring and reporting SIP performance
   from an end-to-end perspective.  The metrics introduce a common
   foundation for understanding and quantifying performance expectations
   between service providers, vendors, and the users of services based
   on SIP.

   Measurements of the metrics described in this document are affected
   by variables external to SIP.  The following is a non-exhaustive list
   of examples:

     - Network connectivity

     - Switch and router performance

     - Server processes and hardware performance

   Note that some metrics in this document may not apply to all
   applications of SIP.  This document provides an overview of pertinent
   metrics, which may be used individually or as a set based on the
   usage of SIP within the context of a given service.


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   The metrics defined in this document DO NOT take into consideration
   the impairment or failure of actual application processing of a
   request or response.  The metrics do not distinguish application
   processing time from other sources of delay, such as packet transfer
   delay.

   Metrics designed to quantify single device application processing
   performance are beyond the scope of this document.

   This document does not provide any numerical objectives or acceptance
   threshold values for the SIP performance metrics defined below, as
   these items are beyond the scope of IETF activities, in general.


2. Terminology

   The following terms will be used throughout this document:

   End-to-End - This is described as two or more elements utilized for
   initiating a request, receiving the request, and responding to the
   request.  It encompasses elements as necessary to be involved in a
   session dialog between the originating UAC, destination UAS, and any
   interim proxies (may also include B2BUA's). This may be relative to a
   single operator's set of elements or extend to encompass all elements
   (if beyond a single operator's network) associated with a session.

   Time Begin (TB) - This is the time instant that starts a continuous
   time interval running until the related response is received.  TB
   occurs when the designated request has been processed by the
   application and last bit of the request packet has been sent from the
   proxy or UA (and is externally observable at some physical
   interface).

   Time Stop (TS) - This is the time instant that ends a continuous time
   interval running from when the related request is sent.  TS occurs
   when the last bit of the designated response is received at the
   requesting device (and is externally observable at some physical
   interface).

3. SIP Performance Metrics

   All of the input variables for the metrics defined in this document
   are captured from the originating UAC or proxy perspective as
   relative to the end-to-end network under measurement.

   In regards to all of the following metrics, TB begins with the first
   SIP message sent by the UAC, and is not reset if the UAC must
   retransmit the same request multiple times.  The first SIP message
   indicates the TB associated with the user or application TB
   expectation associated with the request.

   Some metrics are calculated based on the final response message.
   These metrics do not take into consideration route advances to
   additional signaling functions based on "final" failure responses.
   In these unique cases, the final response related to the initial
   setup attempt should be utilized for input to the metric.
   The following metrics may be utilized for many different SIP
   applications.



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3.1. Registration Request Delay (RRD)

   Registration Request Delay is utilized to detect failures or
   impairments causing delays in responding to a UAC REGISTER request.
   RRD is measured for both successful and failed REGISTER requests.
   The output value of this metric is numerical and should be adjusted
   to indicate seconds and/or milliseconds.  The following represents
   the calculation for this metric:

   RRD = Time of Final Response - Time of REGISTER Request

   This metric is commonly calculated as an average.  The following
   represents the calculation for this metric as an average:

          SUM (Time of Final Response - Time of REGISTER Request)
   ARRD = -------------------------------------------------------
                        SUM # of REGISTER Requests

3.1.1. Successful REGISTER Completion RRD

   In a successful registration attempt, RRD is defined as the time
   interval from the moment the initial REGISTER message containing the
   necessary information is passed by the originating UAC to the
   intended registrar until the 200OK is received indicating the
   registration attempt has completed successfully.  This dialog
   includes an expected authentication challenge prior to receiving the
   200OK as describe in the following registration flow examples.

   The following flow provides an example of identifiable events
   necessary for inputs in calculating RRD during a successful
   registration completion:

               UA1                 Registrar
                |                      |
                |REGISTER              |
         TB---->|--------------------->|
            /\  |                   401|
            ||  |<---------------------|
           RRD  |REGISTER              |
            ||  |--------------------->|
            \/  |                   200|
         TS---->|<---------------------|
                |                      |

3.1.2. Failed REGISTER Attempt RRD

   In a failed registration attempt, the interval is defined from the
   initial REGISTER request and the final response indicating a failure
   received from the destination registrar or interim proxies.  A
   failure response is described as a 4XX, 5XX, or possible 6XX message.
   RRD may be used to detect problems in downstream signaling functions,
   which may be impairing the REGISTER message from reaching the
   intended registrar.

   The following flow provides an example of identifiable events
   necessary for inputs in calculating RRD during a failed registration
   attempt:





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               UA1                Registrar
                |                      |
                |REGISTER              |
         TB---->|--------------------->|
            /\  |                   401|
            ||  |<---------------------|
           RRD  |REGISTER              |
            ||  |--------------------->|
            \/  |                   401|
         TS---->|<---------------------|
                |                      |


3.2. Session Request Delay (SRD)

   Session Request Delay is utilized to detect failures or impairments
   causing delays in responding to a UA session request.  SRD is
   measured for both successful and failed session setup requests.  This
   metric is also known as Post Dial Delay (PDD) in telephony
   applications of SIP.  The output value of this metric is numerical
   and should be adjusted to indicate seconds and/or milliseconds.  The
   following represents the calculation for this metric:

   SRD = Time of Status Indicative Response - Time of INVITE

   This metric is commonly calculated as an average.  The following
   represents the calculation for this metric as an average:

          SUM (Time of Status Indicative Response - Time of INVITE)
   ASRD = ---------------------------------------------------------
                          SUM # of INVITE Requests

3.2.1. Successful Session Setup SRD

   In a successful request attempt, SRD is defined as the time interval
   from the moment the INVITE message containing the necessary
   information is passed by the originating agent or user to the
   intended mediation or destination agent until the first provisional
   response is received indicating an audible or visual status of the
   initial session request.  In SIP, the message indicating status would
   be a non-100 Trying provisional message received in response to an
   INVITE request.  In some cases, a non-100 Trying provisional message
   is not received, but rather a 200 message is received as the first
   status message instead.  In these situations, the 200 message would
   be used to calculate the interval.

   The following flow provides an example of identifiable events
   necessary for inputs in calculating SRD during a successful session
   setup without a redirect (i.e. 3XX message):








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               UA1                    UA2
                |                      |
                |INVITE                |
         TB---->|--------------------->|
            /\  |                      |
            ||  |                      |
           SRD  |                      |
            ||  |                      |
            \/  |                   180|
         TS---->|<---------------------|
                |                      |

   The following flow provides an example of identifiable events
   necessary for inputs in calculating SRD during a successful session
   setup with a redirect (e.g. 302 Moved Temporarily):

               UA1             Redirect Server              UA2
                |                      |                     |
                |INVITE                |                     |
         TB---->|--------------------->|                     |
            /\  |                   302|                     |
            ||  |<---------------------|                     |
            ||  |ACK                   |                     |
           SRD  |--------------------->|                     |
            ||  |INVITE                                      |
            ||  |------------------------------------------->|
            \/  |                                         180|
         TS---->|<-------------------------------------------|


3.2.2. Failed Session Setup SRD

   In a failed request attempt, the interval is defined from the initial
   session request and a non-100 Trying provisional message or a failure
   indication response.  A failure response is described as a 4XX, 5XX,
   or possible 6XX message.  SRD may be used to detect problems in
   downstream signaling functions, which may be impairing the INVITE
   message from reaching the intended UA.

   The following flow provides an example of identifiable events
   necessary for inputs in calculating SRD during a failed session setup
   attempt without a redirect (i.e. 3XX message):

               UA1                    UA2
                |                      |
                |INVITE                |
         TB---->|--------------------->|
            /\  |                      |
            ||  |                      |
           SRD  |                      |
            ||  |                      |
            \/  |                   480|
         TS---->|<---------------------|
                |                      |

   The following flow provides an example of identifiable events
   necessary for inputs in calculating SRD during a failed session setup
   attempt with a redirect (e.g. 302 Moved Temporarily):



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               UA1             Redirect Server              UA2
                |                      |                     |
                |INVITE                |                     |
         TB---->|--------------------->|                     |
            /\  |                   302|                     |
            ||  |<---------------------|                     |
            ||  |ACK                   |                     |
           SRD  |--------------------->|                     |
            ||  |INVITE                                      |
            ||  |------------------------------------------->|
            \/  |                                         480|
         TS---->|<-------------------------------------------|


3.3. Session Disconnect Delay (SDD)

   This metric is utilized to detect failures or impairments delaying
   the time necessary to end a session.  SDD is measured for both
   successful and failed session completions.  The output value of this
   metric is numerical and should be adjusted to indicate seconds and/or
   milliseconds.  The following represents the calculation for this
   metric:

   SDD = Time of 2XX or Timeout - Time of Completion Message (BYE)

   This metric is commonly calculated as an average.  The following
   represents the calculation for this metric as an average:



          SUM (Time of 2XX or Timeout - Time of Completion Message)
   ASDD = ---------------------------------------------------------
                        SUM # of Completed Sessions

3.3.1. Successful session completion SDD

   In a successful session completion, SDD is defined as the interval
   between sending a session completion message, such as a BYE, and
   receiving the subsequent 2XX acknowledgement.  The following flow
   provides an example of identifiable events necessary for inputs in
   calculating SDD during a successful session completion:

               UA1                    UA2
                |                      |
                |INVITE                |
                |--------------------->|
                |                   180|
                |<---------------------|
                |                   200|
                |<---------------------|
                |ACK                   |
                |--------------------->|
                |BYE                   |
         TB---->|--------------------->|
            /\  |                      |
            ||  |                      |
           SDD  |                      |
            ||  |                      |
            \/  |                   200|
         TS---->|<---------------------|


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3.3.2. Failed session completion SDD

   In some cases, no response is received after a session completion
   message is sent and potentially retried.  In this case, SDD is
   defined as the interval between sending a session completion message,
   such as a BYE, and the resulting Timer F expiration.  The following
   flow provides an example of identifiable events necessary for inputs
   in calculating SDD during a failed session completion attempt:

               UA1                    UA2
                |                      |
                |INVITE                |
                |--------------------->|
                |                   180|
                |<---------------------|
                |                   200|
                |<---------------------|
                |ACK                   |
                |--------------------->|
                |BYE                   |
         TB---->|--------------------->|
            /\  |BYE                   |
            ||  |--------------------->|
           SDD  |BYE                   |
            ||  |--------------------->|
            \/  |                      |
         TS---->|***Timer F Expires    |


3.4. Session Duration Time (SDT)

   This metric is used to detect problems (e.g. poor audio quality)
   causing short session durations.  SDT is measured for both successful
   and failed session completions.  This metric is also known as Call
   Hold Time, and is traditionally calculated as Average Call Hold Time
   (ACHT) in telephony applications of SIP.  The output value of this
   metric is numerical and should be adjusted to indicate minutes and
   seconds.  The following represents the calculation for this metric:

   SDT = Time of BYE or Timeout - Time of 200 OK response to INVITE

   This metric is commonly calculated as an average.  The following
   represents the calculation for this metric as an average:

        SUM (Time of BYE or Timeout - Time of 200 OK response to INVITE)
   ASDT = --------------------------------------------------------------
                  SUM # of INVITE w/ 200OK & BYE or Timeout

3.4.1. Successful session completion SDT

   In a successful session completion, SDT is calculated as an average
   and is defined as the duration of a dialog from receipt of a 200 OK
   response to an INVITE and an associated BYE message indicating dialog
   completion.

   The following flow provides an example of identifiable events
   necessary for inputs in calculating SDT during a successful session
   completion:




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               UA1                    UA2
                |                      |
                |INVITE                |
                |--------------------->|
                |                   180|
                |<---------------------|
                |                   200|
         TB---->|<---------------------|
            /\  |ACK                   |
            ||  |--------------------->|
            ||  |                      |
           SDT  |                      |
            ||  |                      |
            ||  |                      |
            \/  |BYE                   |
         TS---->|--------------------->|
                |                      |

3.4.2. Failed session completion SDT

   In some cases, no response is received after a session completion
   message is sent and potentially retried.  In this case, SDT is
   defined as the interval between sending a session completion message,
   such as a BYE, and the resulting Timer F expiration.  The following
   flow provides an example of identifiable events necessary for inputs
   in calculating SDT during a failed session completion attempt:


               UA1                    UA2
                |                      |
                |INVITE                |
                |--------------------->|
                |                   180|
                |<---------------------|
                |                   200|
         TB---->|<---------------------|
            /\  |BYE                   |
            ||  |--------------------->|
            ||  |BYE                   |
           SDT  |--------------------->|
            ||  |BYE                   |
            ||  |--------------------->|
            \/  |                      |
         TS---->|***Timer F Expires    |

3.5. Session Establishment Rate (SER)


   This metric is used to detect the ability of a terminating UA to
   successfully establish sessions per INVITE request.  SER is defined
   as the number of INVITE requests resulting in a 200 OK response, to
   the total number of attempted INVITE requests.  This metric is also
   known as Answer Seizure Rate (ASR) in telephony applications of SIP.
   The output value of this metric is numerical and should be adjusted
   to indicate a percentage (likely a fractional percentage) of
   successfully established sessions.  The following represents the
   calculation for this metric:





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         # of INVITE Requests w/ associated 200OK
   SER = ----------------------------------------
               Total # of INVITE Requests

   The following flow provides an example of identifiable events
   necessary for inputs in determining session establishment as
   described above:

                        UA1                 UA2
                         |                   |
                         |INVITE             |
            +----------->|------------------>|
            |            |                180|
            |            |<------------------|
   Session Established   |                   |
            |            |                   |
            |            |                200|
            +----------->|<------------------|
                         |                   |

3.6. Session Defects (SD)

   Session defects provide a subset of SIP failure responses, which
   consistently indicate a failure in dialog processing.  Defects are
   necessary to provide input to calculations such as Defects per
   Million (DPM) or other similar metrics.  These failure responses are
   in response to initial session setup requests, such as a new INVITE.
   The output value of this metric is numerical and should be adjusted
   to indicate a percentage (likely a fractional percentage) of
   defective sessions.  The following failure responses provide a
   guideline for defective criterion:

     - 500 Server Internal Error

     - 503 Service Unavailable

     - 504 Server Timeout

   This set of failure responses was derived through correlating more
   granular ISUP failure responses as described in RFC 3398.

3.7. Ineffective Session Attempts (ISA)

   Ineffective session attempts occur when a proxy or agent internally
   releases a setup request with a failed or congested condition. This
   metric is also known as Ineffective Machine Attempts (IMA) in
   telephony applications of SIP, and was adopted from Telcordia GR-512-
   CORE [7].  The output value of this metric is numerical and should be
   adjusted to indicate a percentage (likely a fractional percentage) of
   ineffective session attempts.  The following failure responses
   provide a guideline for this criterion:

     - 408 Request Timeout

     - 500 Server Internal Error

     - 503 Service Unavailable

     - 504 Server Timeout



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   This set was derived in a similar manner as described in Section 3.6,
   in addition 408 failure responses is indicative a congested state
   with a downstream element.

   This metric is calculated as a percentage of total session setup
   requests.  The following represents the calculation for this metric:

                   # of ISA
   ISA % = -----------------------------
            Total # of Session Requests

3.8. Session Disconnect Failures (SDF)

   Session disconnect failures occur when an active session is
   terminated due to a failure condition that can be identified by a
   REASON header [5] in a BYE message.  This occurs, for example, when a
   user agent (UA) is controlling an IP or TDM (Time Division
   Multiplexing) media gateway, and the media gateway notifies the UA of
   a failure condition causing the loss of media related to an
   established session.  The UA will release the session with a BYE, but
   should include a REASON header indicating the session was
   disconnected abnormally.  The REASON value is utilized to determine
   the disconnect was a failure.  This metric is also known as Cutoff
   Calls (CC) in telephony applications of SIP, and was adopted from
   Telcordia GR-512-CORE [7].  The input variables for this metric are
   captured from the originating UAC or proxy perspective as relative to
   the end-to-end network under measurement.  The output value of this
   metric is numerical and should be adjusted to indicate a percentage
   (likely a fractional percentage) of session disconnect failures.

   This metric is calculated as a percentage of total session completed
   successfully as defined in Section 3.5.  The following represents the
   calculation for this metric:


                     # of SDF's
   SDF % = -------------------------------
             Total # of Session Requests

3.9. Session Completion Rate (SCR)

   A session completion is defined as a SIP dialog, which completes
   without failing due to a lack of response from an intended proxy or
   UA.  This metric is only used when at least one proxy is involved in
   the dialog.  This metric is also known as Call Completion Rate (CCR)
   in telephony applications of SIP.  The output value of this metric is
   numerical and should be adjusted to indicate a percentage (likely a
   fractional percentage) of successfully completed sessions.

   This metric is calculated as a percentage of total sessions completed
   successfully.  The following represents the calculation for this
   metric:

            # of Successfully Completed Sessions
   SCR % = ---------------------------------------
                  Total # of Session Requests






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3.9.1. Successful Session Completion

   A session completes successfully when it begins with a setup request
   and ends with a session completion message.

   The following dialog [4] provides an example describing the necessary
   events of a successful session completion:

       UA1           Proxy 1          Proxy 2             UA2
        |                |                |                |
        |INVITE          |                |                |
        |--------------->|                |                |
        |             407|                |                |
        |<---------------|                |                |
        |ACK             |                |                |
        |--------------->|                |                |
        |INVITE          |                |                |
        |--------------->|INVITE          |                |
        |             100|--------------->|INVITE          |
        |<---------------|             100|--------------->|
        |                |<---------------|                |
        |                |                |             180|
        |                |            180 |<---------------|
        |             180|<---------------|                |
        |<---------------|                |             200|
        |                |             200|<---------------|
        |             200|<---------------|                |
        |<---------------|                |                |
        |ACK             |                |                |
        |--------------->|ACK             |                |
        |                |--------------->|ACK             |
        |                |                |--------------->|
        |                Both Way RTP Media                |
        |<================================================>|
        |                |                |             BYE|
        |                |             BYE|<---------------|
        |             BYE|<---------------|                |
        |<---------------|                |                |
        |200             |                |                |
        |--------------->|200             |                |
        |                |--------------->|200             |
        |                |                |--------------->|
        |                |                |                |


3.9.2. Failed Session Completion

   Session completion fails when an INVITE is sent from a UAC, but there
   is no indication the INVITE reached the intended UAS.  This can also
   occur if the intended UAS does not respond to the UAC or the response
   never reaches the UAC associated with the session.

   The following dialog provides an example describing the necessary
   events of an unsuccessful session completion:

       UA1           Proxy 1          Proxy 2             UA2
        |                |                |                |
        |INVITE          |                |                |
        |--------------->|                |                |
        |             407|                |                |


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        |<---------------|                |                |
        |ACK             |                |                |
        |--------------->|                |                |
        |INVITE          |                |                |
        |--------------->|INVITE          |                |
        |             100|--------------->|INVITE          |
        |<---------------|             100|--------------->|
        |                |<---------------|                |
        |                |                |INVITE          |
        |                |                |--------------->|
        |                |                |                |
        |                |                |INVITE          |
        |                |                |--------------->|
        |                |                |                |
        |                |             408|                |
        |             408|<---------------|                |
        |<---------------|ACK             |                |
        |                |--------------->|                |
        |ACK             |                |                |
        |--------------->|                |                |


3.10. Session Success Rate (SSR)

   Session success rate is defined as the percentage of successfully
   completed sessions compared to sessions, which fail due to ISA or
   SDF.  This metric is also known as Call Success Rate (CSR) in
   telephony applications of SIP.  The output value of this metric is
   numerical and should be adjusted to indicate a percentage of
   successful sessions.  The following represents the calculation for
   this metric:

   SSR = 100% - (ISA% + SDF%)

4. Metric Correlations

   These metrics may be used to determine the performance of a domain
   and/or user.  This would be to provide a metric relative to one or
   more dimensions.  The following is a subset of dimensions for
   providing further granularity per metric:

        - To "user"

        - From "user"

        - Bi-direction "user"

        - To "domain"

        - From "domain"

        - Bi-direction "domain"

   Example: The SCR of SIP domain A is 99.97%.




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5. Additional Considerations

5.1. Back-to-back User Agent (B2BUA) Considerations

   A B2BUA may impact the ability to collect these metrics with an end-
   to-end perspective.  It is necessary to realize a B2BUA may act as an
   originating UAC and terminating UAS or it may act as a proxy.  In
   some cases, it may be necessary to consider information collected
   from both sides of the B2BUA in order to determine the end-to-end
   perspective.  In other cases, the B2BUA may act simply as a proxy
   allowing data to be derived as necessary for the input into any of
   the listed calculations.

5.2. Data Collection Considerations

   The input necessary for these calculations may be collected in a
   number of different manners.  It may be collected or retrieved from
   call detail records (CDR) or raw signaling information generated by a
   proxy or UA.  When using records, time synchronization must be
   considered between applicable elements.

   The information may also be transmitted through use of SNMP traps as
   described in the work in progress SIP MIB draft [6], or through a
   potential undefined new performance metric event package [3]
   retrieved via SUBSCRIBE requests.

   Data may be collected for a sample of calls or all calls, and may
   also be derived from test call scenarios.  These metrics are flexible
   based on the needs of the application.

5.3. Testing Documentation

   In some cases, these metrics will be used to provide output values to
   signify the performance level of a specific SIP-based element.  When
   using these metrics in a test environment, the environment must be
   accurately documented for the purposes of replicating any output
   values in future testing and/or validation.

6. Security Considerations

   Security should be considered in the aspect of securing the relative
   data utilized in providing input to the above calculations.  All
   other aspects of security should be considered as described in [2].

7. IANA Considerations

   There are no IANA considerations at this time.

8. Conclusions

   The proposed guideline provides a description of common performance
   metrics, and their defined use with SIP.  The use of these metrics
   will provide a common viewpoint across all vendors, service
   providers, and customers.  These metrics will likely be utilized in
   production SIP environments for providing input regarding Key
   Performance Indicators (KPI) and Service Level Agreement (SLA)
   indications; however, they may also be used for testing end-to-end
   SIP-based service environments.




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9. Acknowledgments

   I would like to thank John Hearty for his efforts in scrubbing
   through the draft and providing insight regarding clarification of
   certain aspects described throughout the draft.  I also would like to
   thank Carol Davids and Al Morton for their help in feedback,
   clarifications, and input to this draft.

10. References

10.1. Normative References

   [1]   Bradner, S., "Key words for use in RFCs to Indicate Requirement
         Levels", BCP 14, RFC 2119, March 1997.

   [2]   Rosenberg, J., Schulzrinne, H., Camarillo, G., Johnston, A.,
         Peterson, J., Sparks, R., Handley, M. and E. Schooler, "SIP:
         Session Initiation Protocol", RFC 3261, June 2002.

   [3]   Roach, A., "Session Initiation Protocol (SIP)-Specific Event
         Notification", RFC 3265, June 2002.

   [4]   Johnston, A., Donovan, S., Sparks, R., Cunningham, C., and K.
         Summers, "Session Initiation Protocol (SIP) Basic Call
         Flow Examples", BCP 75, RFC 3665, December 2003.

   [5]   Schulzrinne, H., Oran, D., Camarillo, G., "The Reason Header
         Field for the Sessions Initiation Protocol (SIP)", RFC 3326,
         December 2002.

   [6]   Lingle, K., Mule, J., Maeng, J., Walker, D., "Management
         Information Base for the Session Initiation Protocol (SIP)",
         draft-ietf-sip-mib-10, Work in Progress.

   [7]   Telcordia, "LSSGR: Reliability, Section 12", GR-512-CORE, Issue
         2, January 1998.

10.2. Informative References

Author's Addresses

   Daryl Malas
   Level 3 Communications LLC
   1025 Eldorado Blvd.
   Broomfield, CO 80021
   USA
   EMail: daryl.malas@level3.com


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