Internet Engineering Task Force                             Mike Pierce
Internet Draft                                                    Artel
draft-pierce-tsvwg-assured-service-req-01.txt                  Don Choi
October 20, 2004                                                   DISA
Expires April 20, 2005


     Requirements for Assured Service Capabilities in Voice over IP
             draft-pierce-tsvwg-assured-service-req-01.txt


Status of this memo

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Copyright

   Copyright (C) Internet Society 2004. All rights reserved.
   Reproduction or translation of the complete document, but not of
   extracts, including this notice, is freely permitted.


Abstract

   Assured Service refers to the set of capabilities used to ensure
   that critical communications are established and remain connected.
   This memo describes the requirements for such capabilities in
   support of real-time communications for voice using specific
   networks such as those used by government agencies, but they could
   also be applied in commercial environments.


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Table of Contents

   0.   History......................................................2
   1.   Introduction.................................................3
   2.   Background...................................................4
   3.   High Level Requirements......................................5
   4.   Functional Requirements......................................6
        4.1. Precedence Level Marking................................6
        4.2. Authentication/Authorization............................7
        4.3. Preferential Treatments.................................7
             4.3.1. Call Treatment...................................8
             4.3.2. Packet Transfer Treatment........................8
             4.3.3. Procedural Requirements..........................8
        4.4. Diversion if Not Answered...............................9
        4.5. Notifications...........................................9
        4.6. Acknowledge by Preempted Party.........................10
        4.7. Protection of Signaling/Routing Information from
             Disclosure.............................................10
        4.8. Accounting.............................................11
        4.9. Call Control Signaling Precedence......................11
        4.10. Interworking..........................................11
   5.   Non-requirements............................................12
   6.   Security Considerations.....................................12
        6.1. Authentication/authorization of User Access............12
        6.2. Security of Signaling Information......................12
        6.3. Security of Routing Data...............................13
        6.4. Security of User Data..................................13
   7.   IANA Considerations.........................................13
   8.   References..................................................13
        8.1. Normative References...................................13
        8.2. Informative References.................................13
   9.   Acknowledgements............................................14

0.   History

   Note: This section will be deleted before progressing as an RFC.

   This document has evolved through 3 different working groups:
   SIPPING, IEPREP, and TSVWG. This draft was originally submitted
   under SIPPING with 2 revisions and then in the IEPREP WG in order to
   ensure that the Assured Service requirements are considered along
   with those of the related IEPS discussions. It is not being
   submitted in TSVWG.

   (SIPPING) -00 Original draft

   (SIPPING) -01 Indicated informative material which would not be a
   part of final. Moved some to Annex.

   (SIPPING) -02 Removed material to draft-pierce-sipping-pref-treat-
   examples-00 and draft-pierce-sipping-assured-service-arch-00.


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   Added requirement to maintain records of use of service.

   (IEPREP) -00
   - Updated references.
   - Added additional requirements related to preferential treatment in
     4.3.
   - Added requirement in 4.8 for accounting records.
   - Added requirement in 4.9 that preferential treatment must be
     applied to call control signaling as well as to voice packets.
   - Added requirement in 4.10 for interworking between Assured Service
     and other priority schemes (e.g., IEPS)

   (IEPREP) -01
   - Updated references
   - Moved informative material to Annex
   - Clarified requirement statements

   (IEPREP) -02
   - clarified some text
   - made individual requirements into bulleted, named items instead of
     freeform text
   - moved additional informational material to a separate draft

   (TSVWG) -00 Resubmitted under TSVWG.
   - updated references
   - added requirement that preempted parties must not be notified of
     why and where preemption occurred
   - added new requirement that higher precedence call never be given
     lower preference treatment than lower precedence call.
   - added new section (5) on non-requirements to clarify the
     relationship of these requirements with complementary requirements
     for providing a specific QoS.

   (TSVWG) -01
   - Minor editorial corrections.

1.   Introduction

   Throughout many decades of evolution of the telephony network and
   its supporting protocols, there has been a need to provide
   preferential services and functionality to a limited subset of the
   users and calls within a network or domain in order to ensure
   completion of important calls that transit congested
   interconnections. Examples of this need have been in support of
   emergency traffic for natural disasters, network restoration
   traffic, and high priority traffic in a private networks. Provision
   of the required capabilities in the signaling protocols and within
   the switching systems has been defined in a number of national and
   international standards, most notably a service referred to as
   Multi-Level Precedence and Preemption (MLPP) as defined in an
   American National Standard [T1.619] in the US and in corresponding
   ITU-T Recommendations [I.255.3, Q.735.3, and Q.955.3]. In addition,
   a service called High Probability of Completion (HPC) was defined in


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   the US [T1.631] and, most recently, two ITU-T Recommendations define
   the requirements for the International Emergency Preference Scheme
   (IEPS) [E.106] and the International Preference Scheme for
   Multimedia Service in Support of Disaster Relief Operations [draft
   F.706].

   Other drafts submitted to the IETF have addressed aspects of IEPS.
   Among these are the Framework for ETS for Telephony over IP [ETS].

   MLPP was the solution for providing Assured Service capabilities
   within the circuit switched environment. It is essential that
   equivalent Assured Service capabilities are defined and implemented
   for the packet-based, connectionless environment of IP, and
   specifically SIP. Without these capabilities, SIP can not be used
   for those applications which require these capabilities.

   This memo builds on these references and identifies the specific
   requirements for Assured Service capabilities for Voice applications
   in support of these specific types of environments.  Although this
   memo covers only Voice, there will be similar requirements for
   "Assured Service" capabilities for all other forms of communication.
   The term "Assured Service" is used to refer to the required
   capabilities, rather than the previous term of "MLPP" or the related
   but different terms of IEPS or ETS, since the envisioned set of
   capabilities and protocols to achieve them are not expected to be
   exactly the same as those other services. For example, IEPS/ETS may
   not have a requirement for preemption at any point in the SIP
   session, whereas Assured Service may have such a requirement at both
   the session endpoint and in networks between endpoints.

   Although these requirements are derived from previous government
   applications, many of the same requirements and capabilities may be
   applied for non-government networks, for example, in support of
   commercial network restoration efforts. A presentation in the TEWG
   during the August 2001 meeting demonstrated real-life situations
   from the past in which total network failures required extensive
   efforts, presumably including communication via other unaffected
   networks, to bring the affected network back on line. If one
   considered a situation in which the very network which had failed
   was needed to carry the network management traffic required to get
   it back on line, it would be hard to imagine how it could ever be
   brought back up in the face of overwhelming customer attempts.
   Capabilities would be required to give priority to the network
   management traffic, even to the extent of blocking all non-emergency
   traffic for a period of time.


2.   Background

   In the circuit switched environment, specific circuits or channels
   are used for each call. These are typically 64 kbps channels which
   were normally part of a Time Division Multiplexed (TDM) transmission
   structure. These transmission channels are almost always


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   interconnected and switched by Time Division Switching technology
   (often referred to as "TDM switching").

   More recent developments use packet/cell based transport instead of
   dedicated 64 kbps channels, often coupled with packet/cell-based
   switching, however, the effect is the same. There is still a
   dedicated transport capacity assigned for each call.

   Assured Service in the circuit switched environment may be provided
   by one or more of the following techniques.

   - Giving priority to return of dial tone (IEPS - note)

   - Marking of signaling messages for better handling, for example,
     being last to be dropped in case of congestion in the signaling
     network (HPC)

   - Extra routing possibilities for higher priority calls (IEPS -
     note)

   - Queuing for network resources (HPC)

   - Exemption from restrictive management controls such as hard-to-
     reach codes and code gapping (IEPS - note)

   - Reservation of specific facilities (trunks) for higher priority
     traffic (IEPS - note)

   - Higher priority calls may preempt existing lower priority calls,
     causing the network to release the lower priority call to free up
     resources for immediate reuse by the higher priority call (MLPP)

   (Note: Capabilities included within IEPS [E.106] are listed here for
   reference only but are not dealt with further in this document.)

   Identification of traffic authorized to use one or more of these
   techniques may be via the following or similar methods:

   - Calls placed from physical lines or devices authorized for
     signaling a higher priority for a call

   - Calls placed to specific telephone numbers or blocks of numbers

   - Entry of a special ID code and PIN from any telephone device to
     identify that this call should receive special service.

   - Use of a "smartcard"


3.   High Level Requirements

   While the existing requirements and capabilities have been developed
   with the circuit switched environment in mind, many are directly


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   applicable to the packet environment and specifically the Voice over
   IP application being defined using SIP. Some of the capabilities
   need to be adapted or modified for application in the packet mode
   environment. In addition, there will likely be new techniques which
   can be defined specifically for the SIP case.

   At a high level, the Assured Service requirements can be stated as
   the need to ensure that mission critical voice-mode calls get set up
   and remain connected.

   As a result of this, calls designated as being at a lower precedence
   level are presumed to be less important and may be adversely
   affected by various techniques used to provide the preferential
   treatment to the important, mission-critical calls. For example, the
   lower precedence calls may temporarily experience reduced quality as
   their packets are discarded.

   This memo does not address issues related to incorrect assignment of
   the authority to use precedence levels or the incorrect use of
   levels, for example, if the user can not or does not specify a high
   enough precedence level for the nature of the call.

   (While this memo focuses on Voice over IP, there should be a
   consideration of the impact/solutions for other media flows which
   carry mission critical communication, for example, file transfers,
   video, and instant messaging. Most of the functional requirements
   can be equally applied to these other media.)


4.   Functional Requirements

   While the functional requirements for Assured Service detailed here
   are specifically those needed to support the US government
   requirements for the Defense Switched Network (DSN), it is believed
   that at least a subset of those requirements are applicable to other
   government networks as well as some commercial (non-government)
   networks. This memo concentrates on those portions mentioned in
   Section 2 which are derived from the requirements for MLPP as
   defined in the American National Standard [T1.619].

   The basic requirements are defined as follows;

4.1.   Precedence Level Marking

   Each call within an Assured Service network is labeled with a
   precedence level as determined by the calling party at the beginning
   of the call. If not chosen by the caller, the default is to the
   lowest precedence level. The called party does not have any control
   over the precedence level for a call.

   To meet this general functional requirement, the following specific
   requirements apply:



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   Prec-1  It MUST be possible to assign each user the highest
           precedence level they are entitled to use.

   Prec-2  It MUST be possible for the originator of a call to select
           and signal one of the multiple precedence levels for the
           call, with the call defaulting to the lowest level if none
           is specified. The precedence of each call is independent,
           that is, it is selected for each call.

           Note: One current network for which this is intended uses
           five levels, but other numbers of levels are possible. In no
           case is it necessary to support more than 15 levels.

   Prec-3  It MUST be possible to carry this call associated precedence
           level unchanged though the IP network as a part of the Call
           Control Signaling (for example, in SIP).

   Prec-4  It MUST be possible to deliver the originally signaled
           precedence level to the called party.

4.2.   Authentication/Authorization

   Not all users are allowed to signal higher precedence levels.
   Therefore, a means is necessary to determine and allow only the
   authorized users the ability to signal these higher precedence
   levels. The following specific requirements apply:

   A&A-1   It MUST be possible to verify that the calling party is
           authorized to use the Assured Service and the requested
           precedence level value if higher than the lowest.

   A&A-2   It MUST be possible to take the appropriate action if the
           calling party attempts to use a  level which is higher than
           authorized. The preferred action is to reject the call, and
           send an indication of the reason to the caller.

4.3.   Preferential Treatments

   Since it is expected that congestion may occur in various parts of a
   network, it is required that one or more preferential treatments can
   be applied to any call which is signaled with a higher precedence
   level relative to already existing calls if the packet flow for that
   call would cause congestion.  This is required to manage the effects
   of congestion, for example, delay, delay variation, and loss, at key
   points.

   Pref-1  Under all circumstances, a higher precedence call MUST NOT
           be provided a lower level of preferential treatment for call
           setup and retention than a lower precedence call. In some
           cases it MAY be no better.

   The actual measures applied to provide preferential treatment
   depend on the situation, but support for the following are required:


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  4.3.1.  Call Treatment

   Pref-2  It MUST be possible to block setup of a new call if that
           call would cause congestion. This is called Call Admission
           Control (CAC). ("Congestion" here means exceeding some
           engineered limit for traffic.)

   Pref-3  It MUST be possible to apply different limits for CAC for
           various call precedences, that is, in some cases, a higher
           precedence call may be allowed to be established while a
           lower precedence would not under the identical conditions.

   Pref-4  It MUST be possible for an endpoint to release an existing
           (lower precedence) call in favor of completing a new call
           signaled to it (at a higher precedence).

   Pref-5  It MUST be possible for a network node to release an
           existing network resource reservation in favor of a higher
           precedence call. This might involve releasing one or more
           reservations in the process of providing enough bandwidth
           for the new packet flow.

   Pref-6  Preferential treatment SHOULD NOT be provided through any
           scheme of dedicated or pre-reserved bandwidth or resources.

   Pref-7  In those cases in which such dedication or reservation of
           bandwidth or resources is used, when such dedicated or pre-
           reserved bandwidth or resources have been consumed by the
           high precedence traffic, further traffic of that same high
           precedence MUST NOT be provided worse treatment than any of
           the lower precedence levels.

  4.3.2. Packet Transfer Treatment

   Pref-8  It MUST be possible at any point where congestion occurs to
           determine which packets require preferential treatment over
           other packets, including for voice media packets.

   Pref-8  It MUST be known by the device experiencing congestion what
           to do with two or more competing packets.

   Pref-10 It MUST be possible for a network node to discard packets
           for lower precedence calls in favor of those for higher
           precedence calls.

   Pref-11 Media packets MUST NOT starve all potential bandwidth of a
           node interface, thus not allowing signaling packets through
           that same interface. (Note that this requirement is not
           unique to Assured Service.)

  4.3.3. Procedural Requirements



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   Pref-12 It MUST be possible to detect various congestion conditions
           which might require preferential treatments to be applied.

   Pref-13 Preferential treatment measures used to manage congestion
           MUST be automatic and MUST NOT have to be manually "turned
           on" in reaction to a congestion event of any kind.

   Pref-14 Upon onset of congestion, it MUST NOT be necessary to
           perform configuration functions, exchange a significant
           amount of information between network entities, or perform
           extensive calculations in order for effective control
           mechanisms to began operating. The information required to
           perform the various preferential treatment procedures SHOULD
           be in place in each network entity before congestion in
           encountered.

   Pref-15 The application of preferential treatment on an individual
           call MUST not require a significant delay to activate or
           perform (such that it would be noticeable to the party
           originating a precedence call).

   Possible methods of providing Preferential Treatment using the
   provisions of this memo, as well as other existing IETF protocols,
   are described in [Pierce1].

4.4.   Diversion if Not Answered

   In situations is which the called party is busy and can not be
   preempted or in which the called party does not answer, it is
   required to provide a diversion service to a predetermined address
   for any call signaled with a precedence level above the lowest. The
   following apply:

   Div-1   If a precedence call (one higher than the lowest level) is
           blocked by the called party being busy with a call of equal
           or higher precedence, the call MUST be diverted to a
           predetermined alternate party.

   Div-2   If a precedence call is not answered within a designated
           time, the call MUST be diverted to a predetermined alternate
           party.

   While the actual requirement previously was for a single "diverted-
   to" address for an entire "switch", this is not feasible in the IP
   case, so the specification of the "diverted-to" address is assumed
   to be per called user. In general, it is expected that this
   diversion capability will operate similar to a normal "Call
   Forwarding on No Answer" service.

4.5.   Notifications

   It is required that a user who is currently on a call and is
   preempted either at the remote end or in between be notified of this


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   event. Generally a distinct tone is provided, after which the call
   is released.

   Noti-1  All preempted parties MUST be provided with a distinct
           notification informing them that their call has been
           preempted.

   Noti-2 Preempted parties MUST NOT be provided with any indication of
           the reason for the preemption or where the preemption
           occurred.

   Specific notifications are required to inform the calling party of
   reasons for a precedence call not being successful. They are the
   following:

   Noti-3  When a user attempts to use a precedence level to which they
           are not authorized, the caller MUST be notified of this
           fact. The notification MUST NOT provide an indication of
           what level is authorized.

   Noti-4  When a precedence call can not be established due to the
           called party being busy at an equal or higher precedence
           with no alternate party diversion possible or due to no
           preemptable resources in the network, the caller MUST be
           notified of this fact. The caller MUST NOT be notified what
           precedence level would be necessary to successfully complete
           the call.

4.6.   Acknowledge by Preempted Party

   When a user is involved in a call and that call is preempted in
   favor of establishing a higher precedence call with that same user,
   the user is required to actively accept this new call before the
   media is connected. This is no different from normal calls.

   Ack-1   When an existing call has been preempted for delivery of a
           higher precedence call to the same party, the party MUST
           acknowledge the preemption before the new call is connected.
           That is, there MUST be a positive acknowledgement before any
           audio information is transferred in either direction.

4.7.   Protection of Signaling/Routing Information from Disclosure

   Although protection is not actually an integral part of the Assured
   Service functionality, it is specifically identified here since this
   capability is generally required in those networks which are assumed
   to be the primary users of Assured Service.

   Prot-1  Sensitive information MUST NOT be made available to non-
           secure portions of the network or to any non-secure network
           through which the traffic passes.

   Prot-2  Sensitive information MUST NOT be accessible by users


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           connected to the network.

   Prot-3  Precedence information regarding each call (as well as the
           other information such as calling/called party identity)
           SHOULD be protected from disclosure.

   This non-disclosure requirement especially applies to information
   which is used to control link state routing protocols based on
   knowledge of the current traffic load at each precedence level on
   each route or through each router.

4.8.   Accounting

   Proper administration of the Assured Service capability requires
   that use of the service can be reviewed after the fact for potential
   abuse.

   Acct-1  It MUST be possible for the appropriate records to be kept
           of calls made, including the calling and called parties'
           identities, time of the call, duration, and the precedence
           level used. This is similar to the requirements for Call
           Detail Recording (CDR) for billing purposes for other
           services in a commercial environment.

4.9.   Call Control Signaling Precedence

   Since it competes for the same transport resources as the voice
   packets, it is essential that preferential treatments can be applied
   to the call control signaling. Specifically the following apply:

   CC-1    The call control signaling MUST NOT adversely affect the
           voice (e.g., by introducing excessive packet delay variation
           due to extremely long messages).

   CC-2    The voice traffic MUST NOT significantly delay important
           call control signaling (e.g., by preventing release messages
           from getting through).

4.10.  Interworking

   Although Assured Service will likely be the only priority scheme
   within many network using it, it still needs to interwork with other
   schemes.

   Int-1   Assured Service calls MUST interwork with other priority
           schemes which are being provided within the same network,
           such as the one defined for [ETS]. This includes the
           following two cases:

           a. both types of traffic may exist in a single network, for
           example, an IEPS call may be originated from within a
           network which also supports "Assured Service" calls.
           Procedures to determine the relative priority and the


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           resulting preferential treatment are required.

           b. a network which provides "Assured Service" needs to
           support interworking of calls to and from a network which
           provides another scheme such as IEPS as well as another
           network which provides "Assured Service". Mapping between
           the precedence levels of the two networks must be supported.

5.   Non-requirements

   Although it is always desirable to provide the best quality of
   service with regards to transmission performance (delay, distortion,
   etc.), it is not a specific requirement that higher precedence call
   be given a better QoS than lower. Neither is it an absolute
   requirement that any single call be guaranteed a specific QoS value,
   for example, and MOS score. In all cases, the requirement to setup a
   high precedence call takes priority over any complementary
   requirements to provide a specific QoS level.

6.   Security Considerations

6.1.   Authentication/authorization of User Access

   There is a need within SIP  to authenticate/authorize all access to
   capabilities, since virtually any function could be misused,
   resulting in harm to the network or to other users. Because Assured
   Service is intended to provide an authorized user with better
   service than other users, including the potential of actually
   preempting resources, it is even more important to
   authenticate/authorize the user's access to the Assured Service
   capabilities. However, the requirement already exists for all cases,
   not just Assured Service, therefore the solution is not unique to
   Assured Service.

6.2.   Security of Signaling Information

   The need to protect signaling information from disclosure is
   independent from the provision of Assured Service. Many networks
   have long been built on the premise that such information needs to
   be protected. Bulk encryption of signaling links (as well as the
   user data channels) between secure switches provided much of this
   protection. In addition, the Signal Transfer Points of the SS#7
   network could be physically secured against unauthorized access. It
   should be noted that commercial networks have recognized the need
   for the same level of protection previously only applied to various
   government networks.

   In the IP environment, the signaling packets traverse many routers
   and could be accessed by unauthorized persons at any one of them.
   While the contents of the individual signaling messages could be
   hidden by encryption of the request and response for end-to-end
   protection of information, the IP header must be visible to
   intermediate routers. It is preferable to not require decryption/


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   encryption at each router. The approach has been to encrypt the
   contents of the IP packets (the signaling message) but not the IP
   headers which are needed by the routers. However, the IP headers
   themselves may contain sensitive information such as precedence
   level and ways to identify the called party, or least the location
   of the called party.

6.3.   Security of Routing Data

   In IP today, there is no Routing Data to secure. When enhancements
   are made to provide for route selection, especially to route around
   congestion, procedures must be developed to prevent unauthorized
   access to that data. It is presumed that procedures will also be
   required to prevent unauthorized modifications.

6.4.   Security of User Data

   While there may typically be a greater need to protect the user data
   (voice packets) of a call which utilizes priority, since such a call
   may often be more sensitive than calls for which no priority is
   specified, this requirement is not unique to the Assured Service,
   and therefore no specific requirements are given here. The same
   requirements exist for non-Assured Service traffic.


7.   IANA Considerations

   There is no IANA involvement in support of Assured Service beyond
   what is described for the Resource Priority Header [Resource].


8.   References

8.1.   Normative References

   None

8.2.   Informative References

   [T1.523] ANSI T1.523-2001, "Telecommunications Glossary".

   [T1.619] ANSI T1.619-1992 (R1999) and ANSI T1.619a-1994 (R1999),
   "Multi-Level Precedence and Preemption (MLPP) Service, ISDN
   Supplementary Service Description".

   [T1.631] ANSI T1.631-1993 (R1999), "Telecommunications - Signalling
   System No. 7 (SS7) - High Probability of Completion (HPC) Network
   Capability".

   [E.106] ITU-T Recommendation E.106 (2003), "International Emergency
   Preference Scheme for Telecommunications for Disaster Relief
   Operations(IEPS)".



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   [F.706] ITU-T Recommendation F.706 (draft), "International
   Preference Scheme for Multimedia Service in Support of Disaster
   Relief Operations and Mitigation".

   [I.255.3] ITU-T Recommendation I.255.3 (1990), "Multilevel
   precedence and preemption service (MLPP)".

   [Q.735.3] ITU-T Recommendation Q.735.3 (1993), "Description for
   community of interest supplementary services using SS No. 7 -
   Multilevel precedence and preemption (MLPP)".

   [Q.955.3] ITU-T Recommendation Q.955.3 (1993), "Description for
   community of interest supplementary services using DSS1 - Multilevel
   precedence and preemption (MLPP)".

   [RFC3261] "SIP: Session Initiation Protocol", J. Rosenberg, et al,
   June 2002.

   [ETS] draft-ietf-ieprep-framework-09, "Framework for Supporting ETS
   in IP Telephony", Ken Carlberg, et al, Feb 2004.

   [Pierce1] draft-pierce-tsvwg-pref-treat-examples-01, "Examples for
   Provision of Preferential Treatment in Voice over IP", Mike Pierce,
   et al, October 2004.

   [Resource] draft-ietf-sip-resource-priority-04, "SIP Communications
   Resource Priority Header", Henning Schulzrinne and James Polk,
   August 2004.

9.   Acknowledgements

   The authors would like to thank James Polk and Fred Baker for the
   many suggestions made to improve this document throughout its
   development.

Authors' Addresses

   Michael Pierce
   Artel
   1893 Preston White Drive
   Reston, VA 20191
   Phone: +1 410.817.4795
   Email: pierce1m@ncr.disa.mil

   Don Choi
   DISA
   5600 Columbia Pike
   Falls Church, VA 22041-2717
   Phone: +1 703.681.2312
   Email: choid@ncr.disa.mil





Mike Pierce             Expires April 20, 2005                [Page 14]


Internet Draft     Requirements for Assured Service    October 20, 2004

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Mike Pierce             Expires April 20, 2005                [Page 15]