Complaint Feedback Loop Operational Recommendations
Draft of message to be sent after approval:
From: The IESG <email@example.com> To: IETF-Announce <firstname.lastname@example.org> Cc: RFC Editor <email@example.com> Subject: Document Action: 'Complaint Feedback Loop Operational Recommendations' to Informational RFC (draft-jdfalk-maawg-cfblbcp-03.txt) The IESG has approved the following document: - 'Complaint Feedback Loop Operational Recommendations' (draft-jdfalk-maawg-cfblbcp-03.txt) as an Informational RFC This document has been reviewed in the IETF but is not the product of an IETF Working Group. The IESG contact person is Pete Resnick. A URL of this Internet Draft is: http://datatracker.ietf.org/doc/draft-jdfalk-maawg-cfblbcp/
Technical Summary The intent of a Complaint Feedback Loop is to provide Feedback Consumers with information necessary to mitigate Spam or the perception of Spam. Thus, feedback was originally only offered to mailbox, access and network providers - in other words, to ISPs - who would use the feedback to identify network compromises and fraudulent accounts, or to notify their downstream customer that there may be a problem. Senders of bulk, transactional, social or other types of email can also use this feedback to adjust their mailing practices, using Spam Complaints as an indicator of whether the Recipient wishes to continue receiving email. Common reactions often include refining opt-in practices, mailing frequency, list management, message content and other measures. This document re-publishes practices recommended by the Messaging Anti-Abuse Working Group (MAAWG) related to Complaint Feedback Loops. Working Group Summary Nothing to note; this document was developed in MAAWG, an industry consortium. Document Quality A number of MAAWG member organizations have endorsed these recommendations and are implementing them in their mail systems. Personnel Barry Leiba <firstname.lastname@example.org> is the Document Shepherd Pete Resnick <email@example.com> is the Responsible Area Director RFC Editor Note Please make the following change to the second paragraph of the Abstract: OLD This paper is the result of cooperative efforts within the Messaging Anti-Abuse Working Group, a trade organization separate from the IETF. The original MAAWG document upon which this document is based was published in April, 2010. This document is being published as an Informational RFC to make it widely available to the Internet community and simplify reference to this material from IETF work. NEW This document is the result of cooperative efforts within the Messaging Anti-Abuse Working Group, a trade organization separate from the IETF. The original MAAWG document upon which this document is based was published in April, 2010. This document does not represent the consensus of the IETF, but rather is being published as an Informational RFC to make it widely available to the Internet community and simplify reference to this material from IETF work. The IESG would like to use the following 5741 boilerplate for this document: Status of this Memo This document is not an Internet Standards Track specification; it is published for informational purposes. This document is a product of the Internet Engineering Task Force (IETF). It has been approved for publication by the Internet Engineering Steering Group (IESG). Not all documents approved by the IESG are a candidate for any level of Internet Standard; see Section 2 of RFC 5741. Information about the current status of this document, any errata, and how to provide feedback on it may be obtained at http://www.rfc-editor.org/info/rfc5741.