This document contains recommendations on how Internet Service
Providers can manage the effects of computers used by their
subscribers, which have been infected with malicious bots, via
various remediation techniques. Internet users with infected
computers are exposed to risks such as loss of personal data, as well
as increased susceptibility to online fraud and/or phishing. Such
computers can also become an inadvertent participant in or component
of an online crime network, spam network, and/or phishing network, as
well as be used as a part of a distributed denial of service attack.
Mitigating the effects of and remediating the installations of
malicious bots will make it more difficult for botnets to operate and
could reduce the level of online crime on the Internet in general
and/or on a particular Internet Service Provider's network.
Working Group Summary
N/A - This document is an Individual Submission sponsored by an
The document reflects accepted best practice promulgated by The
Messaging Anti-Abuse Working Group (MAAWG) (http://www.maawg.org) outside the
IETF. The document has been reviewed on the IETF OPSEC mailing list notably by
Joel Jaeggli and Danny McPherson among others.
Document Shepherd: Elwyn Davies
Responsible/Sponsoring Area Director: Stephen Farrell