Network Working Group                                           E. Burger
Internet Draft                                         SnowShore Networks
Document: draft-ietf-vpim-cc-03.txt                            E. Candell
Category: Standards Track                        Comverse Network Systems
Expires September 2001                                      March 2, 2001

                   Critical Content of Internet Mail

Status of this Memo

   This document is an Internet-Draft and is in full conformance with
   all provisions of Section 10 of RFC 2026 [1].

   Internet-Drafts are working documents of the Internet Engineering
   Task Force (IETF), its areas, and its working groups.  Note that
   other groups may also distribute working documents as Internet-
   Drafts.  Internet-Drafts are draft documents valid for a maximum of
   six months and may be updated, replaced, or obsoleted by other
   documents at any time.  It is inappropriate to use Internet-Drafts
   as reference material or to cite them other than as "work in

   One can access the list of current Internet-Drafts at

   One can access the list of Internet-Draft Shadow Directories at

   This document is a work product of the IETF Voice Profile for
   Internet Mail (VPIM) Work Group.  The URL for the VPIM website is

1. Abstract

   This document describes a mechanism for identifying the body parts
   that the sender deems critical in a multi-part Internet mail

   By knowing what parts of a message the sender deems critical, a
   content gateway can intelligently handle multi-part messages when
   gatewaying to systems of lesser capability. Critical content can
   help a content gateway to decide what parts to forward.  It can
   indicate how hard a gateway should try to deliver a body part.  It
   can help the gateway to pick body parts that are safe to silently
   delete when a system of lesser capability receives a message.  In
   addition, critical content can help the gateway chose the
   notification strategy of the receiving system.

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Table of Contents

1.  Abstract .........................................................1
2.  Conventions used in this document ................................2
3.  Introduction .....................................................3
4.  Content-Criticality Entity .......................................3
4.1.  CRITICAL .......................................................4
4.2.  IGNORE .........................................................4
4.3.  Default Values .................................................4
4.4.  Other Values ...................................................5
4.5.  DSN vs MDN Generation ..........................................5
4.6.  Summary ........................................................5
5.  Status Code ......................................................6
6.  Requirements for Critical Content ................................6
6.1.  Needs ..........................................................6
6.2.  Current Approaches .............................................8
6.3.  Critical-Content Entity ........................................8
7.  The Content Gateway ..............................................9
7.1.  Integrated Content Gateway .....................................9
7.2.  Disaggregated Delivery Network .................................9
8.  Backward Compatibility Considerations ...........................10
9.  MIME Interactions ...............................................10
9.1.  multipart/alternative .........................................10
9.2.  multipart/related .............................................10
9.3.  message/rfc822 ................................................11
10. Implementation Examples .........................................11
10.1. Content Gateways ..............................................11
10.2. Disaggregated Content Gateway .................................12
11. Security Considerations .........................................12
12. Collected Syntax ................................................13
13. References ......................................................13
14. Acknowledgments .................................................14
15. Author's Addresses ..............................................15

2. Conventions used in this document

   This document refers generically to the sender of a message in the
   masculine (he/him/his) and the recipient of the message in the
   feminine (she/her/hers).  This convention is purely for convenience
   and makes no assumption about the gender of a message sender or

   The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT",
   this document are to be interpreted as described in RFC 2119 [2].

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   NOTE: Notes, such at this one, provide additional nonessential
   information that the reader may skip without missing anything
   essential.  The primary purpose of these non-essential notes is to
   convey information about the rationale of this document, or to place
   this document in the proper historical or evolutionary context.
   Readers whose sole purpose is to construct a conformant
   implementation may skip such information.  However, it may be of use
   to those who wish to understand why we made certain design choices.

3. Introduction

   The specification of Critical Content is small and compact.  For the
   benefit of developers, the specification comes first, the rationale

   The content gateway issues notifications to the sender if the
   receiving user agent cannot deliver a critical part of the message.
   Conversely, the content gateway silently deletes parts of the
   message that the receiving user agent cannot receive.

   One concept that an implementer must understand is the content
   gateway.  Section 7 describes the content gateway.  In brief, a
   content gateway has knowledge of the receiving system's
   capabilities.  The content gateway passes messages the receiving
   system can render or store.  The content gateway can modify a
   message, for example by deleting unrenderable or storable body
   parts, for delivery to the receiving system.  Finally, the content
   gateway can reject a message that the receiving system cannot

4. Content-Criticality Entity

   The Content-Criticality field is a MIME body part header inserted by
   the sending UA to indicate to the content gateway whether to
   consider the marked body part critical.

   A CRITICAL body part is one the sender requires the receiving system
   to deliver for him to consider the message delivered.

   An IGNORE body part is one the sender doesn't care whether the
   receiving system delivers it or not.  A content gateway can silently
   delete such body parts if the receiving system cannot deliver the

   The terms "entity" and "body part" have the meanings defined in [7].

   One obvious application of critical content is generating a
   (non-)delivery message.  If the value of the field is IGNORE, the
   content gateway MUST NOT generate a notification.  If the value of
   the field is CRTITICAL, the content gateway MAY generate a
   notification, based on the normal notification request mechanisms.

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   Normal notification request mechanisms include the SMTP RCPT NOTIFY
   command [3] and the Disposition-Notification-To header [5].

   For example, if the sending system requests a notification, and a
   CRITICAL part fails, the content gateway will generate a NDN for the
   whole message.  Conversely, if the gateway cannot pass on a body
   part marked IGNORE, the gateway will not generate a NDN.

   The next sections examine the actions taken by the content gateway,
   given the different values of Content-Criticality.

   NOTE: This implies that the content gateway must examine the entire
   message to determine whether it needs to generate a notification.
   However, the content gateway need not examine the message if it
   knows it can store and forward all media types.  Said differently,
   Internet e-mail MTAs or gateways can, by default, handle any
   arbitrary MIME-encapsulated type.  Some voice mail systems, on the
   other hand, cannot store binary attachments at all, such as
   application/ms-word.  The voice mail content gateway, in this
   example, would be scanning for non-renderable body parts in any


   "Content-Criticality: CRITICAL" signifies that this body part is
   critical to the sender.

   If the content gateway cannot pass a body part marked CRITICAL, then
   the entire message has failed.  In this case, the content gateway
   MUST take the appropriate failure action.

   NOTE: We say "appropriate action", because the sender may have
   suppressed all notifications.  In this case, the appropriate action
   is to silently discard the message.


   "Content-Criticality: IGNORE" signifies that the sender does not
   care about notification reports for this body part.

   If the content gateway cannot pass a body part marked IGNORE, the
   receiving system may silently delete the body part.  The receiving
   system MUST NOT return a delivery failure, unless parts marked
   IMPORTANT or CRITICAL have also failed.

4.3. Default Values

   The default value for Content-Criticality for a given body part is
   CRITICAL.  This enables the existing notification mechanisms to work
   for user agents that do not know about the content notification
   entity.  All body parts are critical, because they have the default
   marking of CRITICAL.

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   NOTE: Remember that critical content processing is a function of the
   content gateway, and not the MTA or UA.  In practice, the entity
   performing content gateway processing is the receiving UA.  However,
   it is acting as a content gateway.  Thus the default action for any
   MIME-compliant user agent to ignore unrecognized MIME entities
   ensures that this mechanism is compatible with the Internet

   NOTE: Some VPIMv2 implementations can receive arbitrary e-mail from
   the Internet.  However, these systems are really acting in the
   capacity of an Internet Voice Mail system.  In this case, one would
   expect the implementation to provide Internet Voice Mail semantics
   to Internet Voice Mail messages.

4.4. Other Values

   The content gateway MUST treat unrecognized values as CRITICAL.
   This is to provide backward compatibility with future uses of the
   Content-Criticality entity.

   The most likely new value is IMPORTANT.  An IMPORTANT body part is
   something the sender wants the receiver to get, but would not want
   the message rejected outright if the IMPORTANT body part fails.  A
   content gateway that does not understand IMPORTANT MUST take the
   default value of CRITICAL.  This is because the content gateway has
   to take the conservative action of rejecting the message.

4.5. DSN vs MDN Generation

   The content gateway generates a delivery status notification (DSN)
   [4] if it operates as a gateway.  The content gateway generates a
   Message Disposition Notification (MDN) [5] if it operates as a user
   agent.  Section 7 describes the operating modes of a content
   gateway.  In short, if there is a MTA that "delivers" the message to
   the content gateway for processing, the MTA takes responsibility for
   DSN processing.  In this case, the only option available to the
   content gateway is to generate MDNs.  If the content gateway
   operates as a MTA, then it generates DSNs.  DSN generation is the
   preferred option.

4.6. Summary

   The following table summarizes the actions expected of a conforming
   content gateway.

   NOTE: This section is normative: it suggests what to put into the
   DSN or MDN.

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                            |    Sending UA Has Marked Body Part   |
                            |      CRITICAL       |     IGNORE     |
       | Body Part is       |                     |                |
       | Deliverable        | Appropriate Action  |     ignore     |
       | Body Part is       |                     |                |
       | Undeliverable      | Fail Entire Message |     ignore     |

   The "Appropriate Action" is the action the content gateway would
   take given the context of execution.  For example, if a sender
   requests return receipt and the receiver reads a CRITICAL body part,
   the receiving UA must generate the appropriate MDN (following the
   rules for MDN).  Likewise, if the content gateway cannot deliver the
   body part and the body part is critical, the content gateway
   generates the appropriate DSN or MDN.

   "Ignore" means the content gateway ignores the disposition of the
   body part.  The content gateway treats the message as if the body
   part was not present in the message.

5. Status Code

   The critical content indication, in itself, does not guarantee any
   notification.  Notification follows the rules described in [4] and

   NOTE: The content of actual DSNs or MDNs are beyond the scope of
   this document.  This document only specifies how to mark a critical
   body part.  On the other hand, we do envision sensible DSN and MDN
   contents.  For example, DSNs should include the appropriate failure
   code as enumerated in [6].  Likewise, MDNs should include the
   failure code in the MDN "Failure:" field.

   If the receiving system is to generate a notification based on its
   inability to render or store the media type, the notification MUST
   include the status code 5.6.1, "Media not supported", from [6].

6. Requirements for Critical Content

6.1. Needs

   The need for a critical content identification mechanism comes about
   because of the internetworking of Internet mail systems with
   messaging systems that do not fulfill all of the semantics of
   Internet mail.  Such legacy systems have a limited ability to render

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   or store all parts of a given message.  This document will use the
   case of an Internet mail system exchanging electronic messages with
   a legacy voice messaging system for illustrative purposes.

   Electronic mail has historically been text-centric.  Extensions such
   as MIME [7] enable the user agents to send and receive multi-part,
   multimedia messages.  Popular multimedia data types include binary
   word processing documents, binary business presentation graphics,
   voice, and video.

   Voice mail has historically been audio-centric.  Many voice-
   messaging systems only render voice.  Extensions such as fax enable
   the voice mail system to send and receive fax images as well as
   create multi-part voice and fax messages.  A few voice mail systems
   can render text using text-to-speech or text-to-fax technology.
   Although theoretically possible, none can today render video.

   An important aspect of the interchange between voice messaging
   services and desktop e-mail client applications is that the
   rendering capability of the voice-messaging platform is often much
   less than the rendering capability of a desktop e-mail client.  In
   the e-mail case, the sender has the expectation that the recipient
   receives all components of a multimedia message.  This is so even if
   the recipient cannot render all body parts.  In most cases, the
   recipient can either find the appropriate rendering tool or tell the
   sender that she cannot read the particular attachment.

   This is an important issue.  By definition, a MIME-enabled user
   agent, conforming to [8], will present or make available all of the
   body parts to the recipient.  However, a voice mail system may not
   be capable of storing non-voice objects.  Moreover, the voice mail
   system may not be capable of notifying the recipient that there were
   undeliverable message parts.

   The inability of the receiving system to render a body part is
   usually a permanent failure.  Retransmission of the message will not
   improve the likelihood of a future successful delivery.  Contrast
   this with the case with normal data delivery.  Traditional message
   failures, such as a garbled message or disabled link will benefit
   from retransmission.

   This situation is fundamentally different from normal Internet mail.
   In the Internet mail case, either the system delivered the message,
   or it didn't.  There is no concept of a system partially delivering
   a message.

   In addition, there are many situations where the sender would not
   mind if the system did not deliver non-critical parts of a message.
   For example, the sender's user agent may add body parts to a message
   unbeknownst to the sender.  If the receiving system rejected the
   message because it could not render a hidden body part, the sender
   would be understandably confused and upset.

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   Thus, there is a need for a method of indicating to a Mail Transfer
   Agent (MTA) or User Agent (UA) that the sender considers parts of a
   message to be critical.  From the sender's perspective, he would not
   consider the message delivered if the system did not deliver the
   critical parts.

6.2. Current Approaches

   One method of indicating critical content of a message is to define
   a profile.  The profile defines rules for silently deleting mail
   body parts based on knowledge of the UA capabilities.  Citing the
   example above, a voice profile can easily declare that MTAs or UAs
   can silently delete TNEF data and yet consider the message
   successfully delivered.  This is, in fact, the approach taken by
   VPIMv2 [9].

   Since one aspect of the issue is deciding when to notify the sender
   that the system cannot deliver part of a message, one could use a
   partial non-delivery notification mechanism to indicate a problem
   with delivering a given body part.  However, this requires the user
   request a MDN.

   A straightforward alternative implementation method for marking a
   body part critical is to use a content-disposition parameter called
   "criticality".  This would have the benefit of being very easy for
   IMAP servers to implement.  In particular, IMAP servers
   automatically present the content-disposition entity when a client
   requests information on a message.  On the other hand, the client
   must explicitly request the presence and value of different
   entities, such as content-criticality.  However, implementing the
   critical content indicator as a parameter to content-disposition
   overloads the meaning of the entity.  Moreover, IMAP servers can
   present, in the future, content-criticality by default.  Lastly,
   most clients that have interest in content-criticality will
   explicitly request the header in any event.

   In short, we need a way of letting the sender indicate what body-
   parts he considers to be critical.  The mechanism must not burden
   the sender with failure notifications for non-critical body parts.
   The mechanism must conform to the general notification status
   request mechanism for positive or negative notification.  When
   requested, the mechanism must indicate to the sender when a
   receiving system cannot deliver a critical body part.

6.3. Critical-Content Entity

   The Critical Content marking mechanism satisfies these needs.
   Following the format for Internet message bodies [7], this document
   introduces the Content-Criticality body part header.  Values for
   this header are CRITICAL or IGNORE.

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7. The Content Gateway

   In this section, we use the definition of [10] for the term

   A content gateway is a gateway that connects a first network to a
   second network.  The second network often has lesser capability than
   the first network.  The canonical topology follows.  The "[MTA]"
   signifies an optional component.

   +---------+     +-----+   |         |     +-------+   +-----------+
   | Sending |=...=|[MTA]|===| Content |=...=| [MTA] |===| Receiving |
   |   UA    |     +-----+   | Gateway |     +-------+   |    UA     |
   +---------+               |         |                 +-----------+
          First Network                         Second Network

   The content gateway can be the last hop before the receiving MTA.
   The content gateway can be between networks, and thus not the last
   hop before the receiving MTA.  The content gateway can be the first
   MTA the sending UA contacts.  Finally, the content gateway can be an
   integrated component of the receiving MTA.

7.1. Integrated Content Gateway

   In this situation, the receiving user agent is integrated with the
   content gateway. The integrated content gateway knows the
   capabilities of the user agent.  The topology is as follows.

   +---------+     +-----+   |         :           |
   | Sending |=...=|[MTA]|===| Content : Receiving |
   |   UA    |     +-----+   | Gateway :    UA     |
   +---------+               |         :           |
          First Network           Second Network

7.2. Disaggregated Delivery Network

   A degenerate case, although one that does occur, is where the
   content gateway sits behind the final MTA.  This happens when one
   implements the content gateway as a post-processing step to a normal
   delivery.  For example, one could configure a mail handling system
   to deliver the message to a queue or directory, where the content
   gateway process picks up the message.  If there were any directives
   for DSN processing, the delivering MTA would execute them.  For
   example, the message could have requested notification on successful

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   delivery.  The delivering MTA, having delivered the message to the
   queue, would consider the message delivered and thus notify the
   sender of such.  However, the content gateway process could then
   discover that the receiving UA cannot render the message.  In this
   case, the content gateway generates a NDN, as it is the only option

                               |      +---------+
   +---------+     +-----+     v      |         |     +-----------+
   | Sending |=...=| MTA |--> File -->| Content |=...=| Receiving |
   |   UA    |     +-----+            | Gateway |     |    UA     |
   +---------+                        |         |     +-----------+
          First Network              Second Network

8. Backward Compatibility Considerations

   DSN requires ESMTP.  If MTAs in the path from the sending UA to the
   receiving UA do not support ESMTP, then that MTA will reject the DSN
   request.  In addition, the message will default to notification on
   delay or failure.  While not ideal, the sender will know that DSN is
   not available, and that critical content that fails will get

9. MIME Interactions

9.1. multipart/alternative

   Content-Criticality is only in effect for the selected alternative.
   If the selected alternative has the critical content indicator, then
   the entire alternative takes on the criticality indicated.  That is,
   if the alternative selected has Content-Criticality: IGNORE, then
   the content gateway MUST NOT generate any delivery notifications.

   It is unlikely for a selected alternative to fail, as the content
   gateway presumably picks the alternative specifically because it can
   render it.

   If the selected alternative is a message/rfc822 that encloses a
   multipart MIME message or the selected alternative is itself a
   multipart MIME type, the individual top-level body parts follow the
   Content-Criticality mechanism described in this document.

9.2. multipart/related

   Content-Criticality fits in rather well with the multipart/related
   construction.  For example, consider a multipart/related message
   consisting of a Macintosh data fork and a Macintosh resource fork.

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   For a Microsoft Word document, the data fork is likely to be
   critical.  The receiving system can safely ignore the resource fork.

9.3. message/rfc822

   Content-Criticality only affects the outermost level of the message
   or, in the case of multipart/alternative, the outermost level of the
   selected alternative.  Specifically, the receiving system ignores
   Content-Criticality indicators in embedded body parts.  This avoids
   the situation of a forwarded message triggering or suppressing
   undesired reporting.

10. Implementation Examples

   This section is not a normative part of the definition of Content-
   Criticality.  However, we hope it helps implementers to understand
   the mechanics of the Content-Criticality mechanism.

   We will examine two cases.  They are how a content gateway processes
   a message and how a disaggregated content gateway processes a

10.1. Content Gateways

   Content gateways examine the contents of a message from a first
   network before the gateway forwards the message to a second network.
   For the purposes of this example, we assume the second network has
   less capability than the first network.  In particular, we expect
   there will be certain message body types that the gateway cannot
   pass onto the second network.

   Consider a gateway between the Internet and a text-only short
   message service.  A message comes through the gateway containing a
   text part and a tnef part.  The sender marks the text part CRITICAL.
   The gateway, knowing the capability of the short message service,
   silently deletes the non-critical, tnef part, passing the critical
   content to the short message service network.  Any subsequent
   notifications, such as failure notices or delivery notices, follow
   the normal rules for notification.

   Note the gateway, by silently deleting non-critical content, may
   affect proprietary message correlation schemes.  One can envision
   the sending UA inserting a body part for tracking purposes.  By
   deleting non-critical content, the content gateway will break such a
   scheme.  If a sending UA understands how to mark critical content,
   it should use Internet standard mechanisms for tracking messages,
   such as Message-ID [11].

   What if no body parts have critical content indicators?  In this
   case, the entire message is critical.  Thus, when the gateway sees

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   the tnef part, it will reject the entire message, generating a DSN
   with a status code 5.6.1, "Media not supported".

   Likewise, consider a three part message with a text annotation (part
   1) to a voice message (part 2) with a vCard [12] (part 3).  The
   sender marks the first two parts CRITICAL.  Now, let us assume the
   receiving MTA (gateway) is a voice mail only system, without even
   the capability to store text.  In this case, the gateway, acting as
   the receiving MTA, will reject the message, generating a DSN with
   the status code 5.6.1, "Media not supported".

10.2. Disaggregated Content Gateway

   For this example, we will examine the processing of a three-part
   message.  The first part is a text annotation of the second part, an
   audio message.  The third part is the sender's vCard.  The sender
   marks the first and second parts CRITICAL.  In addition, the sender
   marks the message for read receipt.

   For the purposes of example, the telephone user interface (TUI) does
   not perform text-to-speech conversion.  A TUI is a mail user agent
   (UA) that uses DTMF touch-tone digits for input and audio for output

   The TUI is unable to render the first part of the message, the text
   part.  In addition, it is unable to render the third part of the
   message, the vCard part.  Since the sender did not mark the third
   part of the message CRITICAL, the system ignores the failure of the
   TUI to render the third part of the message.  However, since the
   sender did mark the first part CRITICAL, and the TUI is unable to
   render text, the message fails.

   What happens next is implementation dependent.  If the TUI is part
   of a unified messaging system, a reasonable action is to hold the
   message for the user.  The user can access the message at a later
   time from a terminal that can render all of the critical body parts.
   It would be reasonable for the TUI to notify the user about the

   If the TUI is part of a voice messaging system, or if the user does
   not subscribe to a text-to-speech service, a reasonable action is
   for the TUI to return a MDN with the disposition "failed" and the
   failure modifier "5.6.1 (Media not supported)".

11. Security Considerations

   Receiving systems and users should not place any authentication
   value on the Content-Criticality entity.  Just because a message has
   a particular Content-Criticality value doesn't mean that the message
   really originated at a given type of system.

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12. IANA Considerations


13. Collected Syntax

   The format of the collected syntax is in accordance with the ABNF of
   [13].  Note that per RFC 2045, none of the strings are case

        "Content-Criticality" ":" notification-type CRLF

        notification-type = "CRITICAL" / "IGNORE"

14. References

   1  Bradner, S., "The Internet Standards Process -- Revision 3", BCP
      9, RFC 2026, October 1996.

   2  Bradner, S., "Key words for use in RFCs to Indicate Requirement
      Levels", BCP 14, RFC 2119, March 1997.

   3  Moore, K., "SMTP Service Extension for Delivery Status
      Notifications", RFC 1981, University of Tennessee, January 1996.

   4  Moore, K. and Vaudreuil, G., "An Extensible Message Format for
      Delivery Status Notifications", RFC 1894, University of Tennessee
      and Octel Network Services, January 1996.

   5  Fajman, R., "An Extensible Message Format for Message Disposition
      Notifications", RFC 2298, National Institutes of Health, March

   6  Vaudreuil, G., "Enhanced Mail System Status Codes", RFC 1893,
      Octel Network Services, January 1996.

   7  Freed, N. and Borenstein, N., "Multipurpose Internet Mail
      Extensions (MIME) Part One: Format of Internet Message Bodies",
      RFC 2045, Innosoft and First Virtual, November 1996.

   8  Freed, N. and Borenstein, N., "Multipurpose Internet Mail
      Extensions (MIME) Part Two: Media Types", RFC 2046, Innosoft and
      First Virtual, November 1996.

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   9  Vaudreuil, G. and Parsons, G., "Voice Profile for Internet Mail -
      version 2", RFC 2421, Lucent Technologies and Nortel Networks,
      September 1998.

   10 Kille, S. "MIXER (Mime Internet X.400 Enhanced Relay): Mapping
      between X.400 and RFC 822/MIME", RFC 2156, Isode, January 1998.

   11 Crocker, D., "Standard for the Format of ARPA Internet Text
      Messages", RFC 822, University of Delaware, August 1982.

   12 Dawson, F. and Howes, T., "vCard MIME Directory Profile", RFC
      2426, Lotus Development Corporation and Netscape Communications,
      September 1998.

   13 Crocker, D. and Overell, P.(Editors), "Augmented BNF for Syntax
      Specifications: ABNF", RFC 2234, Internet Mail Consortium and
      Demon Internet Ltd., November 1997.

15. Acknowledgments

   We'd like to thank Ned Freed for pointing out that this mechanism
   was about criticality, not notification per se.  That insight made
   the concept and descriptions infinitely more straightforward.  If
   it's still confusing, it's our fault!

   We'd also like to thank Keith Moore for helping us tighten-up our

   Dropping the IMPORTANT critical content type took away one of the
   reasons for partial non-delivery notification.  That makes Jutta
   Degener very happy!

   Harald Alvestrand and Chris Newman suggested we add implementation
   examples, which we did.

   Greg asked the key question that let us realize that critical
   content processing was a gateway, and not a MTA or UA function.

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16. Author's Addresses

   Eric Burger
   SnowShore Networks, Inc.
   285 Billerica Rd.
   Chelmsford, MA  01824-4120

   Phone: +1 978 367 8403
   Fax:   +1 603 457 5944

   Emily Candell
   Comverse Network Systems
   200 Quannapowitt Pkwy.
   Wakefield, MA  01880

   Phone: +1 781 213 2324

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                  Critical Content of Internet Mail         March 2001

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