Complaint Feedback Loop Operational Recommendations
RFC 6449
| Document | Type |
RFC - Informational
(November 2011; No errata)
Was draft-jdfalk-maawg-cfblbcp (individual in app area)
|
|
|---|---|---|---|
| Last updated | 2015-10-14 | ||
| Stream | IETF | ||
| Formats | plain text pdf html bibtex | ||
| Stream | WG state | (None) | |
| Document shepherd | No shepherd assigned | ||
| IESG | IESG state | RFC 6449 (Informational) | |
| Consensus Boilerplate | Unknown | ||
| Telechat date | |||
| Responsible AD | Pete Resnick | ||
| IESG note | Barry Leiba (barryleiba@computer.org) is the document shepherd | ||
| Send notices to | barryleiba@computer.org | ||
Internet Engineering Task Force (IETF) J. Falk, Ed.
Request for Comments: 6449 Messaging Anti-Abuse WG
Category: Informational November 2011
ISSN: 2070-1721
Complaint Feedback Loop Operational Recommendations
Abstract
Complaint Feedback Loops similar to those described herein have
existed for more than a decade, resulting in many de facto standards
and best practices. This document is an attempt to codify, and thus
clarify, the ways that both providers and consumers of these feedback
mechanisms intend to use the feedback, describing some already common
industry practices.
This document is the result of cooperative efforts within the
Messaging Anti-Abuse Working Group, a trade organization separate
from the IETF. The original MAAWG document upon which this document
is based was published in April, 2010. This document does not
represent the consensus of the IETF; rather it is being published as
an Informational RFC to make it widely available to the Internet
community and simplify reference to this material from IETF work.
Status of This Memo
This document is not an Internet Standards Track specification; it is
published for informational purposes.
This document is a product of the Internet Engineering Task Force
(IETF). It has been approved for publication by the Internet
Engineering Steering Group (IESG). Not all documents approved by the
IESG are a candidate for any level of Internet Standard; see Section
2 of RFC 5741.
Information about the current status of this document, any errata,
and how to provide feedback on it may be obtained at
http://www.rfc-editor.org/info/rfc6449.
Falk Informational [Page 1]
RFC 6449 CFBL Recommendations November 2011
Copyright Notice
Copyright (c) 2011 IETF Trust and the persons identified as the
document authors. All rights reserved.
This document is subject to BCP 78 and the IETF Trust's Legal
Provisions Relating to IETF Documents
(http://trustee.ietf.org/license-info) in effect on the date of
publication of this document. Please review these documents
carefully, as they describe your rights and restrictions with respect
to this document. Code Components extracted from this document must
include Simplified BSD License text as described in Section 4.e of
the Trust Legal Provisions and are provided without warranty as
described in the Simplified BSD License.
This document may not be modified, and derivative works of it may not
be created, except to format it for publication as an RFC or to
translate it into languages other than English.
Falk Informational [Page 2]
RFC 6449 CFBL Recommendations November 2011
Table of Contents
1. Overview ........................................................4
2. Glossary of Standard Terms ......................................5
3. Mailbox Providers and Feedback Providers ........................9
3.1. Benefits of Providing Feedback .............................9
3.2. Collecting Complaints .....................................10
3.3. Creating Reports ..........................................11
3.4. Policy Concerns ...........................................11
3.4.1. Privacy and Regulatory Compliance ..................11
3.4.2. Terms of Use .......................................12
3.5. Handling Requests to Receive Feedback .....................12
3.5.1. Application Web Site ...............................13
3.5.2. Saying No ..........................................14
3.5.3. Automation .........................................14
3.6. Ongoing Maintenance .......................................15
3.6.1. IP Validation ......................................15
3.6.2. Email Address Validation ...........................16
3.6.3. Feedback Production Changes ........................16
4. Feedback Consumers .............................................16
4.1. Preparation ...............................................17
4.2. What You'll Receive .......................................18
4.2.1. Feedback Reports ...................................18
4.2.2. Administrative Messages ............................18
4.2.3. Report Cards .......................................18
4.3. Handling Feedback Messages ................................19
4.3.1. Unsubscription or Suppression ......................20
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